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“Visiting Hubby's Family” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Lake Charles

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Holiday Inn Express Hotel & Suites Lake Charles
2.5 of 5 Hotel   |   402 Martin Luther King Highway, Lake Charles, LA 70601   |  
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Ranked #12 of 28 hotels in Lake Charles
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
“Visiting Hubby's Family”
3 of 5 stars Reviewed July 19, 2013 via mobile

We spent five nights at this location. It was a good location: close to interstate, downtown historical area, and shopping needs. You do need a car to get around. The staff is very friendly and helpful. Breakfast has a small selection with a great pancake machine. The gym is small, but useable. We will stay there again.

Stayed July 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike D, Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review, July 24, 2013
Thank you for your very kind words. We are glad you and your family enjoyed your time with us and look forward to hosting you again soon. Until then, have a wonderful summer.
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54 people have reviewed this hotel

Traveler rating
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    11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Tyler, Texas
Top Contributor
57 reviews 57 reviews
27 hotel reviews
Reviews in 44 cities Reviews in 44 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 10, 2013

Im here for business from time to time and always stay here. Good room/rate as Holiday inn normal. Felt like a safe area. Hop on/off freeway easy. Casinos short drive. Will stay here everytime. Typical HI breakfast.

Stayed May 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike D, Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review, July 24, 2013
Thank you for choosing to stay with us...again and again! We appreciate the business but all of our staff members enjoy seeing the "regulars", whether it is every week, or 4-5 times a year. We hope you continue to experience the type of stay we aim to provide. We look forward to your next stay with us and hope to see you again soon.
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Lawrenceville, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 29, 2013

I just want to say that Mike and the rest of the folks at the Holiday Inn Express on MLK, Jr. Hwy in Lake Charles go out of their way to make your stay flawless! I have lodged crews there several times recently for extended projects, and couldn't ask for better service. We will definitely continue to use their services in the future.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike D, Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review, July 24, 2013
Thank you so much for acknowledging the efforts of our staff. They work very hard each day and a compliment from a guest is like ten from a manager. We hope you continue to have great stays with us and allow us to provide the level of service to which you have become accustomed. Thank you again for choosing us and have a great rest of your summer.
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Nashville, Tennessee
Top Contributor
61 reviews 61 reviews
51 hotel reviews
Reviews in 32 cities Reviews in 32 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed April 20, 2013

Hotel is just ok. Probably needs a updating of the rooms. Staff was ok, not overly friendly. Breakfast was the usual holiday inn express spread. I am elite status, staff did not seem to recognize it. Would not upgrade me.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review, July 10, 2013
Dear temple1120,

Many thanks for taking the time to give us your feedback. I am glad you found our staff commendable. I am sorry to hear you did not receive the full IHG Rewards Club recognition that you should be entitled to and apologize that the breakfast was less than satisfactory. I have passed this feedback on to our team and have implemented new procedures to ensure this does not occur in the future.

We hope that you will consider giving us another chance in the future. Thank you again for your comments.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Jacksonville, Florida
Top Contributor
72 reviews 72 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 15, 2013

OK, here’s the deal, when I’ve been driving all day I do not want a hassle when I get to my hotel. I want friendly people who will give me the information I need to have a comfortable stay. You may think me old fashioned but I’m paying and I think that’s all that should be required of me. The people at Lake Charles were nice, not as nice as the people in Mobile but way better than the people in Beaumont. I’m thinking that Holiday Inn needs some standardization in their training program.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galveston, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 15, 2013

Cleanliness is the single most important detail of any place that I stay. The Holiday Inn Express Hotel & Suites Lake Charles on Martin Luther King Highway is tops for cleanliness, starting at the front desk.
Add a knowledgeable, courteous and friendly staff.
This motel is "three for three" in the past year. They set the standard.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Georgia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 14, 2013

This hotel has a good location to access the 10E bypass which can get you anywhere in the city within 10 minutes however depends on which way you coming its hard to get to the hotel without making a UTURN. The experience staying was nice only issue I had was the day time change the breakfast bar was shut down and many customers were hungry. I seen at least a dozen people come down to eat and couldn't however that was my own fault and we went to the Laburge casino to eat.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnexpresslak, Webmaster at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review, June 3, 2014
Dear Guest,

Thanks for your kind comments about our location. With a freeway location, u-turns are often inevitable, but most guests don’t find that too inconvenient. I’m sorry that there was some confusion about the breakfast hours with the time change. For any ways we contributed to this, I sincerely apologize. I hope we can have the pleasure of having you with us again soon.

Sincerely,
Hotel Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Lake Charles

Address: 402 Martin Luther King Highway, Lake Charles, LA 70601
Phone Number:
Location: United States > Louisiana > Lake Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 28 hotels in Lake Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lake Charles 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites - Lake Charles the finest hotel in Southwest Louisiana. Our hotel offers 81 spacious rooms or you can treat yourself to one of our suites equipped with a Jacuzzi bathtub. We can host your next meeting or small reception in our meeting room that can accommodate up to 50 guests.Our Lake Charles hotel is centrally located with easy access to I-10, Conoco, PPG, Sasol, Cit-Con, Westlake Petrochemicals, Citgo and Westlake Polymers. Try your luck at the nearby Lake Charles Casinos, Isle of Capri, L'Auberge Du Lac and play golf in their Tom Fazio designed golf course. Take a relaxing stroll through downtown Lake Charles or experience one of Lake Charles area golf clubs, Pine Shadows, Mallard Cove or Graywood Plantation Golf Course. We are in close proximity to McNeese State University and Lake Charles Regional Airport. Our dedicated staff at the Holiday Inn Express Hotel & Suites is here to make your stay comfortable and enjoyable. Hotel discounts available for AAA members and senior citizens with a valid ID at check-in. ... more   less 
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Also Known As:
Holiday Inn Express Lake Charles Hotel Lake Charles
Holiday Inn Lake Charles
Lake Charles Holiday Inn

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