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“Feeling Good in Lake Charles” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Lake Charles

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Holiday Inn Express Hotel & Suites Lake Charles
2.5 of 5 Hotel   |   402 Martin Luther King Highway, Lake Charles, LA 70601   |  
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Ranked #13 of 28 hotels in Lake Charles
Jacksonville, Florida
Top Contributor
72 reviews 72 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
“Feeling Good in Lake Charles”
4 of 5 stars Reviewed April 15, 2013

OK, here’s the deal, when I’ve been driving all day I do not want a hassle when I get to my hotel. I want friendly people who will give me the information I need to have a comfortable stay. You may think me old fashioned but I’m paying and I think that’s all that should be required of me. The people at Lake Charles were nice, not as nice as the people in Mobile but way better than the people in Beaumont. I’m thinking that Holiday Inn needs some standardization in their training program.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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52 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Galveston, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 15, 2013

Cleanliness is the single most important detail of any place that I stay. The Holiday Inn Express Hotel & Suites Lake Charles on Martin Luther King Highway is tops for cleanliness, starting at the front desk.
Add a knowledgeable, courteous and friendly staff.
This motel is "three for three" in the past year. They set the standard.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Georgia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 14, 2013

This hotel has a good location to access the 10E bypass which can get you anywhere in the city within 10 minutes however depends on which way you coming its hard to get to the hotel without making a UTURN. The experience staying was nice only issue I had was the day time change the breakfast bar was shut down and many customers were hungry. I seen at least a dozen people come down to eat and couldn't however that was my own fault and we went to the Laburge casino to eat.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
holidayinnexpresslak, Webmaster at Holiday Inn Express Hotel & Suites Lake Charles, responded to this review, June 3, 2014
Dear Guest,

Thanks for your kind comments about our location. With a freeway location, u-turns are often inevitable, but most guests don’t find that too inconvenient. I’m sorry that there was some confusion about the breakfast hours with the time change. For any ways we contributed to this, I sincerely apologize. I hope we can have the pleasure of having you with us again soon.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 20, 2013

I booked this room online and didn't read any reviews before booking so I didn't know what to expect. Wow!! I loved everything about this hotel... Except that our jets in the spa tub didn't work but because everything else that was perfect I didn't complain. This is a very clean peaceful and friendly hotel everyone on the staff was very nice and helpful they all went above and beyond to ensure that my husband and I were comfortable. We woke up late on check out day and it caused us to checkout 30 mins late and they didn't seem to mind. So relaxing;0)))

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 12, 2013

We stayed here on our way to New Orleans and were amazed. The interior of the facility is lovely; the staff couldn't have been more friendly and helpful; and the beds were some of the most comfortable we have ever experienced in a hotel of any price. A little tricky to get in & out & around town, but staff gave helpful advice.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 9, 2013

The whole crew worked together as a team. They all went out of their way to make our stay memorable. The owner was right there... We felt that they truly appreciated our business with their kindness and warmth. They recommended where to eat and where to visit. We would stay here again when in the area. The room was clean, smelled good and we slept like babies.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Charles, Louisiana
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 20, 2012

I stayed at this hotel last weekend and I was surprised by how beautiful it was. Upon entry their is a beautiful staircase and chandelier. The lobby furniture was very modern and up to date. The rooms were clean and very spacious. The queen suite included 2 queen size beds, a sofabed, work desk, dining table, jet tub, flat screen tv, microwave, fridge, and sink. With all these ammenities there was still plenty of room! Rebecca at the front desk was very helpful and provided us with good customer service. I will stay here again!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Hotel & Suites Lake Charles

Address: 402 Martin Luther King Highway, Lake Charles, LA 70601
Phone Number:
Location: United States > Louisiana > Lake Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 28 hotels in Lake Charles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lake Charles 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites - Lake Charles the finest hotel in Southwest Louisiana. Our hotel offers 81 spacious rooms or you can treat yourself to one of our suites equipped with a Jacuzzi bathtub. We can host your next meeting or small reception in our meeting room that can accommodate up to 50 guests.Our Lake Charles hotel is centrally located with easy access to I-10, Conoco, PPG, Sasol, Cit-Con, Westlake Petrochemicals, Citgo and Westlake Polymers. Try your luck at the nearby Lake Charles Casinos, Isle of Capri, L'Auberge Du Lac and play golf in their Tom Fazio designed golf course. Take a relaxing stroll through downtown Lake Charles or experience one of Lake Charles area golf clubs, Pine Shadows, Mallard Cove or Graywood Plantation Golf Course. We are in close proximity to McNeese State University and Lake Charles Regional Airport. Our dedicated staff at the Holiday Inn Express Hotel & Suites is here to make your stay comfortable and enjoyable. Hotel discounts available for AAA members and senior citizens with a valid ID at check-in. ... more   less 
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Also Known As:
Holiday Inn Express Lake Charles Hotel Lake Charles
Holiday Inn Lake Charles
Lake Charles Holiday Inn

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