We just checked in. Normally, I do not leave views, however, I felt compelled to do so this time. The hotel is under construction which is fine and a normal part of business. However, the associate, "Rebecca," working at the front desk was extremely rude to my father when he did not hear her and did not understand that it was under construction. He asked for an accommodation for my mother who has a disability. He requested that she be on the first floor. She used a very angry tone when and told him that they were under construction and could not do that. He then asked if he could be near the elevator. She was continually rude to him and used a very demeaning tone. She told him that he could not read because it was under construction. The sign read "Men with toolbelts" or some other unclear statement. It was not very clear that it was under construction. Even so, she needs a lesson in patience and understanding and should not have been rude to my father especially when he was asking for accommodations for my mother. It saddens me that to this day that there are people ignorant and rude and continually treat people with disabilities in such a fashion. I hope that the manager and owner provides training at this location or at most fires this inconsiderate person.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites - Lake Charles the finest hotel in Southwest Louisiana. Our hotel offers 81 spacious rooms or you can treat yourself to one of our suites equipped with a Jacuzzi bathtub. We can host your next meeting or small reception in our meeting room that can accommodate up to 50 guests.Our Lake Charles hotel is centrally located with easy access to I-10, Conoco, PPG, Sasol, Cit-Con, Westlake Petrochemicals, Citgo and Westlake Polymers. Try your luck at the nearby Lake Charles Casinos, Isle of Capri, L'Auberge Du Lac and play golf in their Tom Fazio designed golf course. Take a relaxing stroll through downtown Lake Charles or experience one of Lake Charles area golf clubs, Pine Shadows, Mallard Cove or Graywood Plantation Golf Course. We are in close proximity to McNeese State University and Lake Charles Regional Airport. Our dedicated staff at the Holiday Inn Express Hotel & Suites is here to make your stay comfortable and enjoyable. Hotel discounts available for AAA members and senior citizens with a valid ID at check-in. ... more less
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- Also Known As:
- Holiday Inn Express Lake Charles Hotel Lake Charles
- Holiday Inn Lake Charles
- Lake Charles Holiday Inn