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“Springhill Housekeeping” 4 of 5 stars
Review of SpringHill Suites Lake Charles

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SpringHill Suites Lake Charles
3.0 of 5 Hotel   |   1551 West Prien Lake Road, Lake Charles, LA 70605   |  
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Ranked #2 of 28 hotels in Lake Charles
Tomball, Texas
1 review
“Springhill Housekeeping”
4 of 5 stars Reviewed September 9, 2013

Great location !! Great nite sleep. Shuttle to the casino starts at 5 pm stops at 1 AM 5 days a week. Close to local eateries...Safe !
Traveling with children. We always leave something behind. And Springhill always come to our recuse. Expect for this visit. YUP..left something in our room.... When I knew the exact location were it was left !. And a complete description of the housekeeper which we greeted as we checked out from the 5th floor !! I even left her A tip..shame shame....

Room Tip: All rooms are mostly noise proof. Expect the folks in the hallway...and don't miss breakfast!!
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review, September 12, 2013
Thank you for taking the time to let us know how we are doing! We are glad to hear that you enjoyed all of the amenities that we have to offer! As we do cater to a lot of families we take pride in our lost and found system and we strive to be even better. We hope to see you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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124 people have reviewed this hotel

Traveler rating
    82
    33
    5
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Houston, Texas
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 8, 2013

Whatever you do don't tell everybody about this one. The rooms, service, bar, all first class for half the cost of the bigger hotels. Shuttle service to the L'auberge casino. You will miss standing in line checking in and out. Shopping and restaurants walking distance. Thank you to Miosha she is great, understands customer service.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review, September 9, 2013
We appreciate you taking the time to let us know how we are doing! We are happy to hear that Miosha made a good impression on you! We hope you will come back and visit!
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Berlin, Germany
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 6, 2013

So when we planned out first trip to L'Auberge, we really wanted to stay there, but it was a weekend and the prices were too high. We checked reviews and opted for SpringHill Suites. It was great. The next time we went to Lake Charles, we stayed at L'Auberge and regretted it. We will return to SpringHill for sure!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review, September 9, 2013
Thank you for taking the time to let us know how we are doing! We are thrilled to hear that you enjoyed your stay! Hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Walton Beach, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2013

The SpringHill Suites in Lake Charles, LA is a beautiful hotel. Everything is kept impeccably clean- from the guest rooms down to the common area restrooms. The decor is modern and inviting and the mattresses in the rooms were heavenly. The breakfast area did not disappoint. There were a plethora of options: fresh fruit, eggs/bacon and baked goods. Every staff member I can in contact with was friendly and accommodating Will definitely be staying here again should I ever find myself back in the Lake Charles area.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review, August 14, 2013
Thank you for taking the time to let us know how we are doing! We are ecstatic to hear that you received great service all around and that everything was to your liking! Hope to see you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 29, 2013

I prefer to stay at least twice in a hotel before offering a yea or nay, unless it is just magnificent or utterly horrible. This place has passed the test, going 2 for 2 so far.

Friendly people at check in. Good staff. Solid, typical SpringHill rooms. Clean. A good sleep. If I end up in Lake Charles, which happens often, this is my place to go.

Stayed June 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review, July 30, 2013
Thank you for taking the time to let us know how we are doing. Ecstatic that we got 2 of 2, now that we have met your expectations we will strive to exceed them next time! Hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Independence, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 27, 2013

I love this hotel! The manager, Kevin and the receptionist Brittney were great in helping us get a room on short notice. After having a horrible experience Friday night at another hotel we needed a room for Saturday night, and this hotel came through for us. The rooms are large and exceptionally clean. The location is great for us as we are here to participate in a baseball tournament at McNeese State University. I would like to thank the entire staff for making our stay a positive experience. I would recommend this hotel to anyone staying in the Lake Charles area. I would definately stay here again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review, August 1, 2013
We are glad that you enjoyed your stay! Thank you for letting us know that our staff is continually striving to give the best guest experience possible! We look forward to you staying with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntersville, United States
Top Contributor
171 reviews 171 reviews
17 hotel reviews
Reviews in 61 cities Reviews in 61 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed July 10, 2013

I love this hotel, my company has it as a preferred location and I see why. It is very european in style both in the lobby area and in the rooms. The rooms are not huge, but they are perfectly laid out and just the right size. It is a little weird that the toilets and the shower are in separate rooms, but not a huge deal at all. It is just such a great size and layout, and the staff is fantastic.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHill Suit... L, Sales Coordinator at SpringHill Suites Lake Charles, responded to this review, July 12, 2013
Thank you for taking the time to let us know how we are doing. We are delighted to hear that you enjoyed your stay! We hope to see you back on a non-business occasion!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about SpringHill Suites Lake Charles

Address: 1551 West Prien Lake Road, Lake Charles, LA 70605
Phone Number:
Location: United States > Louisiana > Lake Charles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Lake Charles
#2 Business Hotel in Lake Charles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Lake Charles 3*
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Also Known As:
Springhill Suites Lake Charles Hotel Lake Charles

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