Went to Louisiana for the weekend and thought we would give this hotel a try. They canceled our reservation without our approval. The girl at the desk said that the reservation we'd made did not "come across" as one that would be held for late arrival. We made the reservation on the Wyndam Wingate site with a credit card. Wingate website FAQs says that all reservations made with a credit card are held for late arrival and if you do not cancel by 6 p.m. the credit card is charged. Our rate was a discounted senior citizens rate and I am sure there was a lot of demand last night so the hotel could get more money for our room for unreserved late arrivals.. When we arrived at the hotel around 9:30 p.m. the girl at the front desk was on the phone with the manager about our reservation. They had given us a couple of calls informing us of their intent but we were traveling and did not hear the phone. When we did get the call and returned the call they had already given up our room and were completely full. Seniors beware of this hotel and any discount reservations. SENIORS STAY AWAY FROM THIS HOTEL. The manager would not talk to me. I feel sorry for the girls at the front desk that have to carry out such unscrupulous treatment of customers. Give credit to the girls for helping my wife and I find another room in Lake Charles at a higher rate of course. Tomorrow I am going to call Wyndam corporate in New Jersey to see if this is how they train their managers.
- Also Known As:
- Wingate By Wyndham Lake Charles Casino Area Hotel
- Wingate By Wyndham Lake Charles Casino Area Hotel Lake Charles
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