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Reviewed August 20, 2012

I've never posted a comment but I felt very disappointed with our stay. I paid extra to have an Executive room and I really can't say it was worth it.

The Good- the hotel is clean and the rooms are large.

The Bad- when I made reservations, I chose this hotel because it offered a 2 queen bed Executive non smoking room and I was told it was going to be the quite floor. At 2 in the morning people were coming and going making so much noise. My son and I didn't get any sleep. So much for the quite floor.

The Ugly- check in is at 3 pm so we arrived at 4 pm and our room was still not ready. We had to wait. The other thing is that the beds are really not comfortable at all.

Room tip: Find another hotel....
Date of stay: August 2012
  • Trip type: Traveled with family
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2  Thank AngelaT10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Holiday Inn & Suites Lake Charles South, an IHG Hotel, responded to this reviewResponded September 9, 2012

Dear AngelaT10,

Thank you for your review regarding your experience. I am glad you found our clean and hotel and large rooms commendable. I am disappointed to hear you received service that was less than satisfactory. Please accept my sincerest apology for any inconvenience the check in process, uncomfortable beds and noise from our other guests may have caused. Your comments will help us improve our services and offer a great experience for our guest. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Zelyn N
Case Manager
IHG Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2012

Everyone here has been wonderful. Very professional and helpful staff! The food is amazing also, and not overpriced!
It is a little hard to find because it sits off the road a little.. Outstanding stay. I would reccomended it to anyone.

Date of stay: August 2012
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1  Thank Wrightgirl1965
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 6, 2012

Nice stay This was a very comfortable stay front desk were very friendly and helpful. I have always been reluctant to stay at H.Inn because of a horrible experience at one in Houston years ago but this one felt personal and so friendly helpful with cabs etc..room was large bed comfy, microwave and Fridge.

Date of stay: August 2012
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Thank GulfCoastNikki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 26, 2012

This is NOT your "Grandmother's" Holiday Inn! Lovely hotel with great service, and definitely an upscale Holiday Inn. The staff was very friendly and helpfula nd the rooms were large, clean, and very nicely appointed. They even have a nice bar and sitting area downstairs. I would stay here again in a heartbeat!

Room tip: We stayed on the top floor - no road noise, quiet and very clean. GREAT beds.
Date of stay: June 2012
  • Trip type: Traveled with friends
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Thank MLMD11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 30, 2012

Nice hotel. Breakfast not included, but has small restaurant which has good breakfast for $7 to $10. Worst thing: free wifi not compatible with IPads for some reason. Complained and was told "we get that complaint a lot.". I won't stay there again till this is corrected as I use my iPad to work.

Date of stay: June 2012
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Thank Twolf1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
holidayinnlakecharle, Webmaster at Holiday Inn & Suites Lake Charles South, an IHG Hotel, responded to this reviewResponded December 4, 2013

Dear Guest,

Thanks for choosing the Holiday Inn for your stay.

Appreciate your review and regret the inconvenience.

Nice to note that you liked the hotel.

We shall definitely look into your comment and make the wifi alright.

We have also taken steps to improve the hospitality, cleanliness and amenities.

Please consider visiting us again.

Sincerely,
Hotel Manager.

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