My wife & I have stayed at this hotel several times. As always, it was very clean. Check in and out took a minute or two, tops. I made my reservations online and never have any issues. Front desk was friendly every time we were coming or going. The price is very good compared to their competition, and its not even a 10 minute drive from downtown Lake Charles. We bring a small dog, and never have a problem with the hotel or staff. The rooms are clean, bathrooms are roomy, TV and AC work as they should. We will be staying here again next time we go back.