Hotel is fairly new and is generally clean. We were initially excited about a new hotel for a reasonable price. However, we were disappointed that while we booked a non-smoking room, we were given a smoking room. We noticed a smell but didn't realize it was a smoking room until we had moved our gear in and unpacked. We put up w/ this room, but this shouldn't have happened. Smoke could be smelled in the hallways, because non-smoking and smoking rooms are on the same floor. This doesn't seem like a good idea.
Also, we used the laundry. One of the washers was filthy, with pine needles and 15-20 small rocks and pebbles in the tub. Doesn't the cleaning crew ever check the washers and keep them clean??
While the hotel was adequate for a one night stay, especially for price, I don't think I would stay here again. The property shows a lack of attention to the details of upkeep and cleanliness.
On the positive side, we had reservations, and the check in was very quick and easy. There are no restaurants or any retail within walking distance of this hotel, which makes it quiet if that's what you're looking for.
make sure you check the type of room on the plaque outside the door. Non-smoking shows a little cig...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to tell us about your experience at the Lake Charles Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.
At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Red Roof Inn
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.