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“Exceptional Service and Quaity” 5 of 5 stars
Review of Hilton Lafayette

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Hilton Lafayette
3.5 of 5 Hotel   |   1521 West Pinhook Road, Lafayette, LA 70503   |  
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Ranked #22 of 45 Hotels in Lafayette
Southern, Louisiana
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
64 helpful votes 64 helpful votes
“Exceptional Service and Quaity”
5 of 5 stars Reviewed November 22, 2008

The hotel is gracious and friendly. Rooms are typical but I was on executive floor and the bed was so comfortable. The lounge staff was exceptional and local college kids who loved to share their knowledge of the area.

The food was as good as other hotel in the executive lounge but one thing it is open on weekends when most executive lounges including other Hiltons are closed.

The location is wonderful for business and leisure. I never had to open a front door someone always ran to open it especially when I appeare with shopping bags.

The hotel is wonderful (I am a Diamond Level) but doubt that made any difference. I heard rave reviews in the elevators and the price is terrific for a Hilton Hotel.

Will stay here in the future without any concerns or regrets.

Stayed November 2003
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443 reviews from our community

Traveler rating
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    115
    62
    34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Knoxville, Tennessee
Senior Contributor
47 reviews 47 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 5, 2008

Beautiful hotel lobby and restaurant was excellent. Rooms are reasonably priced. Mapquest, however, provided an incorrect map making it diffiuclt to find from the airport (although its very close) but a very nice front desk associate was very helpful when I called and directed me straight to the hotel.

Very clean and staff was helpful and provided good service.

  • Liked — Very nice lobby was welcoming and impressive
  • Disliked — Hotel room deadbolts are different than typical hotels
  • Stayed November 2008, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
houston tx
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 9, 2008

Decent hotel for business travellers. The rooms are looking old though. Nevertheless they were clean although there was no free internet.

The room service was average quality at best. The gym was also average.

  • Liked — Good room rate
  • Disliked — Poor room service
  • Stayed July 2008, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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HiltonLafayette, Director of Sales at Hilton Lafayette, responded to this review, February 17, 2011
The Hilton Lafayette just wanted to let you know that the hotel now offers free wireless internet.
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Netherlands
1 review
2 of 5 stars Reviewed July 8, 2008

We stayed in this hotel for one night. The staff at the reception was very helpful and the room was good. What we were annoyed at was that you had to pay for the internet, you would expect that would be included at such a rate because it is not a cheap hotel. We booked a stay with breakfast. Bad decision: the croissants were at least 2 days old, the 'hot' self-service breakfast items such as eggs and bacon were cold because the lids of the trays were open, it was absolutely not worth the money we paid for it. Overall: hotel OK, but don't have breakfast there.

  • Liked — Staff friendliness
  • Disliked — Berakfast
  • Stayed July 2008, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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HiltonLafayette, Director of Sales at Hilton Lafayette, responded to this review, February 17, 2011
The Hilton Lafayette just wanted to let you know that the hotel now offers free wireless internet.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
1 review
1 of 5 stars Reviewed May 22, 2008

Would not recomend staying there - rooms are not cleaned properly - waste food is left in the hallway - checked out early as did not feel it was worth the money charged

  • Liked — checking out
  • Disliked — cleaning
  • Stayed May 2008, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLafayette, Director of Sales at Hilton Lafayette, responded to this review, February 17, 2011
The Hilton Lafayette just wanted to let you know that the hotel now offers free wireless internet.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, Georgia
Top Contributor
100 reviews 100 reviews
39 hotel reviews
Reviews in 51 cities Reviews in 51 cities
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed May 20, 2008

My wife and I stayed at the Hilton Lafayette for just one night. We were exploring the Cajun Country and needed a place to stay before early morning departure home. I booked this hotel on-line for under $90.

The hotel is located on West Pinhook road within easy reach of I-10 and I-49. We never been to the area before, yet had no trouble finding it. The parking lot is spacious and well lit. Lafayette airport is only 5 miles away.

This hotel is modern and shows sign of recent renovation. Valets were available to assist with luggage till late at night. The lobby is spacious. The staff was friendly and accommodating. Our room was large and clean. The bathroom was also very generous.

Multiple amenities are available to the guests including a restaurant, a bar, and an outside pool. Before departing, we had breakfast at the hotel. The buffet was very good and reasonably priced under $12. They offer a variety of cereals, fruits, pastries, hot dishes, yogurts, and even smoked salmon. Restaurant staff unfortunately was not very attentive.

If I'm ever back in Lafayette, I will definitely consider staying at this Hilton again

  • Liked — Location
  • Disliked — Inattentive staff at breakfast
  • Stayed May 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 9, 2008

Well,

We had our conference in the Hilton, and it was very successful. The conference staff worked with us and the banquet staff and maintenance staff were very helpful. As an example, when a screw came out of our projector screen, the maintenance team came up to the banquet area within 10 minutes at 10 pm to find a screw that would match. It saved the conference for us.

The rooms were nice, but ask for an odd numbered room as they are the ones facing the Vermillion River. The even numbered ones just face the parking lot.

My only complaint was that when I stayed in the hotel a few weeks ago, I was not told that there is a reception area and continental breakfast on the 15th floor for Hilton Rewards members. The breakfast was meek, although there were two or three hot dishes, but I would have still liked to have been told about it on my first visit.

I would not pay the rack rate for this hotel, and I would think that sub-$100 a night stays are probably right on target.

Nothing major though, and I would still highly recommend the hotel.

  • Stayed May 2008
    • 4 of 5 stars Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Lafayette

Address: 1521 West Pinhook Road, Lafayette, LA 70503
Phone Number:
Location: United States > Louisiana > Lafayette
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 45 Hotels in Lafayette
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Lafayette 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
The Hilton Lafayette hotel, winner of the prestigious Spirit of Hilton Award, is ideally located just minutes from downtown Lafayette, Lafayette Regional Airport, and the University of Lousiana-Lafayette off I-90.Our hotel offers convenient and easy access to Moore, Girard, and Pelican Park, as well as recreational activites at Rok Haus and Planet Ice. We also are minutes from local attractions such as the Mall of Acadiana, Zoo of Caadiana, McGee's Landing, and the TABASCO Plant. Our hotel aims to please both business and leisure travelers. Our guests can escape to their room which offers the Hilton Serenity package. Hotel amenities include outdoor pool with an 800 square foot deck, 24-hour fitness center, wireless Internet access, elegant ballrooms and conference rooms for groups of 5 up to 1200 people, and award-winning staff ready to cater your events. At the Hilton Lafayette, charming Southern hospitality and unsurpassed Hilton service await you. ... more   less 
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Also Known As:
Hilton Lafayette Hotel Lafayette
Hilton Hotel Lafayette
Lafayette Hilton Hotel
Hilton Towers Lafayette

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