I have stayed here several times and first let me tell you about the GOOD.....The girls that work day shift Lavonna and Monica treated me like a family member went out of their way to make me comfortable to make sure I have my room preference and just over all made me feel welocome I usually stay at a Hampton or a Garden Inn for the benefits of breakfast but the excutive floors at this Hilton surpass all of the smaller properties and the lady that works breakfast is just precious and very sweet. She also made me feel welcome and a little less lonely on my trip. I had stayed two nights checked out because I thought I was leaving anyway when I tried to check back in was told by 800 reservations that the property was sold out on the off chance I called Lavonna and she not only found me a prefered room on the 15th floor facing the river she made me a Hilton Lafayette customer FOR LIFE......I really appreciate her not only finding me a room so I can stay Hilton loyal but made me feel special and liek a VIP I am a gold member just short of diamond and other chains are offering to give me that status to get my business and honestly thanks to her and Monica I have decided to stay a HILTON loyal member. It seems like customer service is a dying art these days and these girls are EXCELLENT examples of TRUE CUSTOMER SERVICE!!!!
The negative is minimal but there is a huge difference in staff between evening and day staff the hospitality girl that works evenings is not very friendly. She isnt rude just not very friendly. The bartendars were not great and seemed more interested in visiting with the cocktail waitress than slinging drinks just my observation.
The rooms are clean and the riverview is nice....Love the glass coffee mugs. Housekeeping helped me out with a spare blanket and was very helpful. Over all a great place to stay!
- Also Known As:
- Hilton Lafayette Hotel
- Hilton Lafayette Hotel Lafayette
- Hilton Hotel Lafayette
- Lafayette Hilton Hotel
- Hilton Towers Lafayette
- Lafayette Hilton
- Official Description (provided by the hotel):
- The Hilton Lafayette hotel, winner of the prestigious Spirit of Hilton Award, is ideally located just minutes from downtown Lafayette, Lafayette Regional Airport, and the University of Lousiana-Lafayette off I-90.Our hotel offers convenient and easy access to Moore, Girard, and Pelican Park, as well as recreational activites at Rok Haus and Planet Ice. We also are minutes from local attractions such as the Mall of Acadiana, Zoo of Caadiana, McGee's Landing, and the TABASCO Plant. Our hotel aims to please both business and leisure travelers. Our guests can escape to their room which offers the Hilton Serenity package. Hotel amenities include outdoor pool with an 800 square foot deck, 24-hour fitness center, wireless Internet access, elegant ballrooms and conference rooms for groups of 5 up to 1200 people, and award-winning staff ready to cater your events. At the Hilton Lafayette, charming Southern hospitality and unsurpassed Hilton service await you. ... more less
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