We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Lafayette: Traveler Reviews

3.5 of 5
1521 West Pinhook Road, Lafayette, LA 70503
Hotel deals
Hotel website
Hotel amenities
Special Offer
Save 20% off your stay!
Hilton Lafayette
Ranked #16 of 47 hotels in Lafayette
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

208 reviews from our community

    Trip type
Traveler rating
    40
    80
    56
    20
    12
Date Rating
Arlington,Texas
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“BEST HILTON EVER”
5 of 5 stars Reviewed March 6, 2013

I have stayed here several times and first let me tell you about the GOOD.....The girls that work day shift Lavonna and Monica treated me like a family member went out of their way to make me comfortable to make sure I have my room preference and just over all made me feel welocome I usually stay at a Hampton or a Garden Inn for the benefits of breakfast but the excutive floors at this Hilton surpass all of the smaller properties and the lady that works breakfast is just precious and very sweet. She also made me feel welcome and a little less lonely on my trip. I had stayed two nights checked out because I thought I was leaving anyway when I tried to check back in was told by 800 reservations that the property was sold out on the off chance I called Lavonna and she not only found me a prefered room on the 15th floor facing the river she made me a Hilton Lafayette customer FOR LIFE......I really appreciate her not only finding me a room so I can stay Hilton loyal but made me feel special and liek a VIP I am a gold member just short of diamond and other chains are offering to give me that status to get my business and honestly thanks to her and Monica I have decided to stay a HILTON loyal member. It seems like customer service is a dying art these days and these girls are EXCELLENT examples of TRUE CUSTOMER SERVICE!!!!
The negative is minimal but there is a huge difference in staff between evening and day staff the hospitality girl that works evenings is not very friendly. She isnt rude just not very friendly. The bartendars were not great and seemed more interested in visiting with the cocktail waitress than slinging drinks just my observation.
The rooms are clean and the riverview is nice....Love the glass coffee mugs. Housekeeping helped me out with a spare blanket and was very helpful. Over all a great place to stay!

Room Tip: Anything River facing 12 or up
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask dot11do about Hilton Lafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jthackston, General Manager at Hilton Lafayette, responded to this review
March 13, 2013
Thank you for taking the time to share this experience on tripadvisor.com. I look forward to sitting with Lavonna in the morning and sharing these comments. I certainly appreciate your comments regarding our Executive Lounge and Glenda our AM host. We are always looking for ways to improve these offerings are it is great to read your comments. I will also sit with our PM host in the Executive Lounge and our Bar Supervisor to discuss these last comments. My goal is ensure that all team members give the same service as Lavonna and Glenda.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Wonderful stay - no complaints!”
5 of 5 stars Reviewed March 5, 2013

There were 4 of us ladies visiting Lafayette for a "Spring Tea" at a banquet facility nearby. We had 2 adjoining rooms. The rooms were spacious and clean. Nice flat screen tv's. Extremely comfortable beds and pillows, with good water pressure from the shower. Had a 7th floor view. The view was as good as it could've been, given the river water is brown; the also had a view of the clean pool. The service was prompt and courteous. The amenities in the concierge lounge were all we could have hoped for - a variety of great snacks, food and drinks; nice view and attentive service. The fitness room was small but we did not have any problems getting access to the equipment and were able to get the workout we desired. The cardio machines were up-to-date, each with its own tv and earphones were available at the front desk. Would definitely stay here again!

Room Tip: If you want a microwave and frig, you must request and pay a fee (could be $10 per night for each).
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Janice_77068 about Hilton Lafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jthackston, General Manager at Hilton Lafayette, responded to this review
March 13, 2013
I am glad that your group chose the Hilton Lafayette while attending this "Spring Tea" event. It was great to hear how much you enjoyed the spacious and clean guest room and flat panel televisions. The water pressure from these showerheads is on of my favorite features as well. I am glad that you were able to experience our Executive Lounge. We have recently improved the offerings in this room and I am glad you enjoyed your time there.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ada, Oklahoma
1 review
“awayfromhome”
4 of 5 stars Reviewed February 25, 2013

I thought the hotel room was very clean and pleasant but would like to have had a refridgerator and microwave as I was there for 3 nights. I could have had a refridgerator for 10.00/night which I was not going to pay. Overall, it was clean and the bed was very comfortable. All the staff was pleasant and went out of their way to be helpful.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask cldaniels about Hilton Lafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jthackston, General Manager at Hilton Lafayette, responded to this review
March 13, 2013
Thank you for taking the time to write this great review of your recent stay at the Hilton Lafayette. It was great to hear about how much you enjoyed the beds and how our staff "went out of their way to be helpful". I am hoping that we add a refrigerator to each guest room during our upcoming renovation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alabama
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Not the best visit, but great management.”
3 of 5 stars Reviewed February 24, 2013

I didn't have the most pleasant time here and left a comment card when we checked out. I got a phone call within the hour by a manager. He was very concerned and wanted to make it right. In addition to making it right for me he was going to address the issues. I strongly believe that the issues I ran into will be taken care of. If I ever get back that way, I will give them a second chance.

Room Tip: Choose the executive rooms to get a good breakfast and evening hors d'oeuvres.
See more room tips
Stayed February 2013, traveled with family
Was this review helpful? Yes
Ask TravelLover429 about Hilton Lafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jthackston, General Manager at Hilton Lafayette, responded to this review
February 25, 2013
Thank you for giving us the opportunity to make things right after this most recent stay. I can assure you that these issues have been addressed and additional training has taken place as a result of these comments. I agree that the Towers Level rooms are a great value and the offerings and staff in the Lounge will enhance any stay. I hope that you will be able to return very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tyler, Texas
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Wonderful find..but not sure where the view was”
4 of 5 stars Reviewed February 7, 2013

We stopped here on the way home from NOLA. We arrived fairly late in horrible weather. The front desk was very accommodating, even helped us with some take out food. We chose a room with a view, however the "lake" looked like a sewage hole and it wasn't a beautiful at all. The beds were comfy and rooms were nice and big.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jamestraveler10 about Hilton Lafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jthackston, General Manager at Hilton Lafayette, responded to this review
February 25, 2013
Thank you for taking the time to write a review of your recent stay at the Hilton Lafayette. I am glad that our Front Desk was able to help find some late night food options after your travels. It is great to hear how you enjoyed the size of your guest room and the "comfy" beds. I am sorry that you were not impressed with the Vermilion Bayou. The heavy rains of late have kept the water levels extremely high and covered up many of the plants and trees that were noticeable in the fall.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wingate by Wyndham Lafayette Airport
Great value on a similar hotel
Lafayette, LA
4.5 of 5 stars 120 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Lafayette
Trendy
Baymont Inn & Suites Lafayette Airport
Baymont Inn & Suites Lafayette A... 3.5 of 5 stars 39 reviews
Family-friendly
Holiday Inn Lafayette US 167
Holiday Inn Lafayette US 167 4.0 of 5 stars 160 reviews
Romantic
La Quinta Inn & Suites Lafayette Oil Center
La Quinta Inn & Suites Lafayette... 4.0 of 5 stars 42 reviews
Good for business
Fairfield Inn & Suites Lafayette South
Fairfield Inn & Suites Lafayette... 4.5 of 5 stars 86 reviews
Show Prices ABS:HotelCheckRates-d225784?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d93385?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d281797?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d646531?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Lafayette hotels
Homewood Suites by Hilton Lafaye... 5.0 of 5 stars 99 reviews Comfort Suites Oil Center 5.0 of 5 stars 91 reviews Staybridge Suites Lafayette 4.5 of 5 stars 178 reviews Hilton Garden Inn Lafayette/Caju... 4.5 of 5 stars 83 reviews
Show Prices ABS:HotelCheckRates-d2151825?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2160997?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1197135?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d585215?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 47 hotels in Lafayette, ranked by popularity

Been to Hilton Lafayette? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hilton Lafayette

Also Known As:
Hilton Lafayette Hotel Lafayette
Hilton Lafayette Hotel
Hilton Hotel Lafayette
Lafayette Hilton Hotel
Hilton Towers Lafayette
Lafayette Hilton
Address: 1521 West Pinhook Road, Lafayette, LA 70503
Phone Number:
Region: United States > Louisiana > Lafayette
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 47 hotels in Lafayette
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Hilton Lafayette hotel, winner of the prestigious Spirit of Hilton Award, is ideally located just minutes from downtown Lafayette, Lafayette Regional Airport, and the University of Lousiana-Lafayette off I-90.Our hotel offers convenient and easy access to Moore, Girard, and Pelican Park, as well as recreational activites at Rok Haus and Planet Ice. We also are minutes from local attractions such as the Mall of Acadiana, Zoo of Caadiana, McGee's Landing, and the TABASCO Plant. Our hotel aims to please both business and leisure travelers. Our guests can escape to their room which offers the Hilton Serenity package. Hotel amenities include outdoor pool with an 800 square foot deck, 24-hour fitness center, wireless Internet access, elegant ballrooms and conference rooms for groups of 5 up to 1200 people, and award-winning staff ready to cater your events. At the Hilton Lafayette, charming Southern hospitality and unsurpassed Hilton service await you. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Travelocity, Booking.com, Priceline, Hotels.com, Hotwire and Venere so you can book your Hilton Lafayette reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Lafayette, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Lafayette
Enter dates & see best prices* (from our partners)
Show Prices