Overall appearance of facility is good an breakfast is well prepared and stocked. Rooms are comfortable but need a little maintenance. Furniture is showing some signs of age and ice maker in fridge did not function. Bathroom door creaked very loudly and sink was slow to drain. We were
awakened at 4AM by the ear-piercing scream of the fire alarm. When I called the desk to inquire
whether it as a fire or false alarm, I was put on hold for several minutes and desk clerk never picked back up. Guests should NEVER be put on hold when fire alarms are sounded. We waited outdoors in the parking lot with all the other guests for 56 minutes before they were able to turn off the false alarm. On checkout, I asked for an adjustment on that one night's bill and general manager refused to do so claiming that malfunctioning equipment was not their fault. If the plumbing backed up would that not be their fault? It's their equipment and the malfunction cost my wife and I and all the other guests a good night's sleep which we paid nearly $100 for. Some adjustment should have been made.
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- Also Known As:
- Residence Inn Marriott Lafayette Hotel Lafayette
- Residence Inn Lafayette
- Marriott Lafayette
- Lafayette Marriott
- Lafayette Residence Inn