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“It's just average” 3 of 5 stars
Review of Candlewood Suites Lafayette River Ranch

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Candlewood Suites Lafayette River Ranch
2.0 of 5 Hotel   |   2105 Kaliste Saloom Rd, Lafayette, LA 70508   |  
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Ranked #31 of 45 Hotels in Lafayette
Houston
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“It's just average”
3 of 5 stars Reviewed July 28, 2011

Complimentary Drink from their Freezer when you first check in. Service and Room was just average. I stayed at 2 bedrooms on the 1st floor by the parking lot and was a little scary when I see car light and people talking during nights. With the price paid, I'd recommand to other suites unless it's a special discount. No complimentary breakfast that other suites would usually provie.

  • Stayed November 2010, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 reviews from our community

Traveler rating
    23
    10
    6
    6
    11
See reviews for
8
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2
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Mandeville, Louisiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 7, 2011

Driving up to the hotel, you can see it is not well maintained. However, I gave it the benefit of doubt due to the name association. The clerk was standing outside smoking her Marlboro and permeated of smoke. The facility and rooms were dirty and not well cleaned. The room air conditioner did not work properly and when asked if they could fix it; the clerk stated she had no maintenance personnel available. My wife and I had a 2 pound cat. The clerk did not state that there was a $75.00 non refundable deposit for a cat or animal. In fact, when the clerk saw the cat, she said "don't let anyone know you have a cat in the room. I was shocked to receive my bill for $258.00 for one night stay. At best this hotel is an F on the grading scale. Save your money and to a few blocks down the road and stay at a respectable hotel!! The Manager refused to do the right thing and return my money she stole and stated she did not care about reviews or the police when I stated I was filing a police report.

Room Tip: Do not stay at this hotel. Go down ten blocks to the corner of W. pinhook and stay at one of the oth...
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  • Stayed July 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay W, Director of Sales at Candlewood Suites Lafayette River Ranch, responded to this review, November 30, 2011
Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.

I would like to apologize on behalf of the hotel and its team for your stay. Our standard procedure in this event would be to offer an upgraded room to you. The staff members that were employed during the time of your stay are no longer a part of the hotel team. I can assure you that the new management and staff are extremely professional, courteous and want each guest to have a positive experience while at Candlewood Suites. As a part of the reservation process, our staff members are trained to ask if there will be a pet and explain the pet deposit at that time.

You may also be interested to know that effective January 2, 2012, the hotel property will be totally non-smoking (including staff members). We have also started a refurbishment of the lobby area with new furniture, exterior lighting and landscaping of the property.

It is my sincere hope that you will revisit Candlewood Suites and see for yourself all of the improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corpus Christi, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 10, 2010

The fold out couch had urine stains on the sheets, the Television did not work. It was a holiday and since they were low staffed we were not offered another room. They did not even have clean sheets to replace the dirty ones on the fold out couch. It is a pretty large hotel and very few guests where there. We will never recommend Candlewood again after this stay.

  • Stayed January 2010, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kay W, Director of Sales at Candlewood Suites Lafayette River Ranch, responded to this review, November 30, 2011
Thank you for taking the time to provide your feedback regarding your stay. I am extremely disappointed that your stay was not at all what it could have been.

I am apologizing on behalf of the hotel and its team for your stay. Our standard procedure in this event would be to offer an upgraded room to you. I am not sure why this was not done or why fresh linens which are always available were not offered. The staff members that were employed during the time of your stay are no longer a part of the hotel team. The new management and staff are extremely professional, courteous and work very hard to make sure our guests have a positive experience while at Candlewood Suites.

It is my sincere hope that you will revisit Candlewood Suites and see the difference in the property and allow us to regain your trust and business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 23, 2010

Spacious room with kitchen area, although we only prepared our own breakfast. There is a small shop which stocks essentials for breakfast etc. Staff friendly and helpful. Business centre although small, does at least have its own room to afford privacy whilst working. A car is essential as the hotel is some way from downtown.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
1 review
5 of 5 stars Reviewed February 28, 2010

If you looking for a hotel that is very clean, spacious, and quiet this is the one. I was not sure what to think about this hidden treasure, but it was the best. The staff is so friendly and helpful we had a wonderful time. The suites are nice and so clean. Lots of room. Great place and way to go staff. Thank you

  • Stayed February 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 21, 2010 via mobile

We stayed here over the weekend for shopping in Lafayette, and got 2 rooms for us and my mother. Once again I loved everything about it I've stayed here twice before and I am never disappointed , friendly staff, clean rooms, and I'm very picky on clean trust me they are.... Great stay

  • Stayed February 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
basile
1 review
5 of 5 stars Reviewed January 26, 2010

All I can say is "The Best"...from the suite to the staff it was soo nice and comfortable. The general manager and his staff may us feel so comfortable and we could tell tell really appreciated us being at their hotel. The suites are very nice and spacious. We will be back over and over....Keep up the great work.....awesome candlewood suites hotel, best in Lafayette!

  • Stayed January 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Lafayette River Ranch

Address: 2105 Kaliste Saloom Rd, Lafayette, LA 70508
Phone Number:
Location: United States > Louisiana > Lafayette
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 45 Hotels in Lafayette
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Lafayette River Ranch 2*
Number of rooms: 80
Official Description (provided by the hotel):
The Candlewood Suites hotel in Lafayette, Louisiana is the premier extended stay hotel servicing the oil industry, medical industry and all training facilities. Candlewood Suites is located across the street from River Ranch. The Candlewood Suites hotel is located near BP, Marathon, Chevron, PHI, Cajun Dome, Women and Children s Hospital, & ULL.Our Lafayette hotel offers the services and amenities you need for your 'home away from home.' Relax in your spacious guest suite with fully equipped kitchens and complimentary wireless Internet access. The hotel features complimentary guest laundry facilities, the Candlewood Gym, complimentary business center, and the Candlewood Cupboard, featuring food and sundry items for purchase. Feel like relaxing? Gather with friends for a cook-out under the Candlewood Gazebo or pick up a free DVD from our lending library to take to your suite and enjoy. Consider us home! ... more   less 
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Also Known As:
Candlewood Suites Lafayette River Ranch Hotel Lafayette

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