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“One of the better hotels in Lafayette, Louisiana” 4 of 5 stars
Review of Hilton Garden Inn Lafayette/Cajundome

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Hilton Garden Inn Lafayette/Cajundome
3.0 of 5 Hotel   |   2350 West Congress Street, Lafayette, LA 70506   |  
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Ranked #9 of 45 hotels in Lafayette
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
“One of the better hotels in Lafayette, Louisiana”
4 of 5 stars Reviewed February 1, 2014

With very few options in hotels in Lafayette, the Hilton Garden Inn is one of the better properties in this smaller town. The hotel is clean, has a full service restaurant, fitness center, pool and staff are friendly. This is one of the newer hotels in Lafayette. The rooms are clean and has a microwave and minifrig.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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201 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Swedish first
  • Any
English first
Crowley, United States
1 review
3 of 5 stars Reviewed February 1, 2014

This hotel was quite nice. Nothing special, but certainly no problems. Check in was very quick and easy. The Keurig coffee maker in the room with a selection of beverage choices was nice. I did not realize that breakfast was not included until after I had eaten. $10 for a mediocre breakfast was my only major complaint.

  • Stayed January 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuscaloosa, Alabama
Top Contributor
72 reviews 72 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 1, 2014

Property and staff were outstanding in every way. The room, bed and furnishings were super. One of the most quiet properties I have stayed at. The breakfast was outstanding, each and every day. It was a pleasure to sit in the lobby and visit with friends.

Stayed December 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 25, 2014

We stayed for four days on the advice of contacts. The hotel was clean , comfortable and helpful as well as representing good value. Don't get excited by the food which was pretty basic, nevertheless it was tasty and wholesome. The gym was very well equipped with new machines.

Stayed January 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponchatoula, Louisiana
Top Contributor
154 reviews 154 reviews
24 hotel reviews
Reviews in 39 cities Reviews in 39 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed January 25, 2014

The best bed I have ever slept on! I want this bed at home. We really enjoyed this hotel the two nights we stayed here. It was very comfortable. We had breakfast both mornings. Loved the eggs to order! It was quick and good.
I thought the hotel staff was a pleasure.

Stayed January 2014, traveled on business
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Lafayette, Louisiana
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 20, 2014

I want to begin by stating that I am not one to write negative reviews about different businesses. However, my experience at this hotel has left me so upset that I feel as though I must let it be known. First of all. had I been able to locate an email address on the company's website, I could have addressed this in private. That was not the case, so here goes. I book a room for my husband this past Saturday. We decided to get a King Suite since it was our anniversary. We just wanted to have a nice night away from home. Later that evening I invited a good friend of mine and her gentleman friend over to watch a movie and chat for a while. At approximately 11:04 pm., we received a knock at the door. It was the lady from the front desk. When I opened the door, she proceeded to, very rudely I might add, tell me that she had received a complaint that we were too loud and that if she had to come up here again that she would escort me off of the property. Let's get one thing straight, We could not possibly have been that loud! There was no music, no party, and no fighting. We were just laughing and talking. Perhaps the walls were thin enough that our neighbors could hear our laughter. Now don't get me wrong, if she had called my room and said that we were a bit loud and asked us to lower our voices, I would have completely understood and cooperated. Which I did anyway even though she was rude. But I do not appreciate her speaking to me as if we were some loud and obnoxious teens that were causing all sorts of trouble. I am a paying customer, and a human. I would not have, and did not, speak to her like she was inferior to me. I was sooooo embarrassed in front of my guest. Sadly, the second reason we chose this location was to scope out a nice place for guests to stay along with the bride and groom of a wedding that is scheduled to take place at the Cajundome. A close relative asked me to let her know how our stay was so that she could decide if that would be the best place. I'm sure this is going to change her mind and find another hotel for her out of town guests. This matter could have taken care of better than this. I have never been treated like this before. And I thought that I should share that. I hope that someone looks into this so that it does not happen again. I hope they know how much money they losing because of poorly trained staff members.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGILafayette, General Manager at Hilton Garden Inn Lafayette/Cajundome, responded to this review, January 27, 2014
Lakeisha,


We are sorry we were not able to provide you with the quality of services you deserved during your recent visit to our area. Please know that this is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again so we may better demonstrate the quality hospitality you expect and deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Opelousas, United States
1 review
5 of 5 stars Reviewed January 15, 2014

Awesome, couldn't ask for better for the price. Clean environment, friendly staff, comfortable rooms, great deal!!! And Awesome, couldn't ask for better for the price. Clean environment, friendly staff, comfortable rooms, great deal!!! So Awesome, couldn't ask for better for the price. Clean environment, friendly staff, comfortable rooms, great deal!!!

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Lafayette/Cajundome

Address: 2350 West Congress Street, Lafayette, LA 70506
Phone Number:
Location: United States > Louisiana > Lafayette
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Lafayette
#5 Business Hotel in Lafayette
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lafayette/Cajundome 3*
Official Description (provided by the hotel):
For a centrally located Lafayette, LA hotel, select Hilton Garden Inn Lafayette/Cajundome - the perfect base for business and leisure travelers. Right next to both the Cajundome and the University of Louisiana at Lafayette, the hotel sits on university land and is surrounded by their research park and athletic facilities. Pick up some last-minute shopping at the 24-hour Pavilion Pantry®, pack light thanks to hotel’s the laundry service and order some delicious, freshly prepared room service. ... more   less 
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Also Known As:
Hilton Garden Inn Lafayette/Cajundome Hotel Lafayette
Hilton Lafayette
Lafayette Hilton

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