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“The Help Eats for Free” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Lafayette

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Holiday Inn Express Hotel & Suites Lafayette
2.5 of 5 Hotel   |   3903 Ambassador Caffery Pkwy, Lafayette, LA 70503   |  
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Ranked #28 of 45 Hotels in Lafayette
Houston, Texas
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
13 helpful votes 13 helpful votes
“The Help Eats for Free”
3 of 5 stars Reviewed April 14, 2013

This property appears to need better management. The room smelled bad. Noisy housekeepers argued outside of the room before 9 am on a Sunday morning. The housekeeping staff then helped themselves to the free breakfast causing guests to have to wait for food replenishment. The housekeeping staff then were found enjoying smoking breaks outside the front door of the hotel. This housekeeping staff appears to be badly in need of new management. At check-in I was told there were no King Suites available, yet. It was after 3pm. This hotel has a good location and could improve with more attention.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel A, Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review, April 25, 2013
Dear Valued Guest,

Thank you so much for posting a review about our property. I always welcome both positive and negative feedback. If I don't know about it, I can't fix it! We pride ourselves in providing outstanding guest service and a super clean facility. I greatly apologize that your experience did not meet your expectations. I have already used your review as a training tool with my staff. We would love the opportunity to take better care of you in the future. I am certain you would find your experience during this stay was the exception rather than the norm.
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42 reviews from our community

Traveler rating
    13
    11
    9
    3
    6
See reviews for
13
7
5
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Any
English first
South Saint Paul, Minnesota
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2013

We spent 4 days and the staff were very friendly, accommodating, comfortable beds, and the room was clean. The morning breakfast was very very good! Lots of variety including sausage, biscuits and gravy as one of the options. We would return no problem!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slidell
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 14, 2013

The location at Ambassador Caffrey and Pinhook is convienient to events. The rest of it is to Holiday Inn standards. The single point entrance and exit can make access a challenge in heavy traffic. Is seems a shme to have free breakfast when T-Coon's is right across the street.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Top Contributor
143 reviews 143 reviews
55 hotel reviews
Reviews in 72 cities Reviews in 72 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed November 6, 2012

This is a very nice facility, which is located immediately adjacent to two office buildings. It is also a very short walk past one of the office buildings to Charlie G’s, one of the top restaurants in Lafayette. Our room was large, nicely furnished, and included a very comfortable lounge chair. Unfortunately, the walls are quite thin. The people next door returned to their room around 2:30 a.m. Their extremely loud conversation and pounding on the walls continued until 4:30 a.m. We called front desk to complain but no one answered. Presumably the night desk clerk slept well while we did not. We certainly won’t be back.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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NC
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 30, 2012

This hotel is really nothing great. Average rooms. Bed too soft. Bathroom reminded me of a hospital bathroom. Not very warm. Hotel is quiet and clean. Have stayed at better HIE hotels. But convenient to Youngsville, LA. It's kind of pricey for what you get.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Lafayette, responded to this review, October 15, 2012
Dear JazzDK,

Thank you for staying with us on your recent visit to Lafayette and for taking the time to write about your recent experience at our hotel. I am glad you found the our hotel quiet and clean. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

I want to extend my personal apology, and to thank you for helping us improve our hotel and services. We hope to have the pleasure of welcoming you back to our hotel and replace your bad experience with one that reflects our true standards.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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Pensacola, Florida
Top Contributor
67 reviews 67 reviews
20 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 17, 2012

This hotel is nice and clean. Staff are friendly. Rooms are clean and comfortable. There is the smell of cigarette smoke in the third floor hallway ... some of the rooms are smoking ... otherwise, this is a good choice to stay if you are in the area.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 28, 2012 via mobile

Love this hotel! My daughter and I stayed here for the weekend and had no complaints at all. This hotel is in a great location for shopping and good food. The Acadiana Mall, Super Target, Kohls and tons of other great stores are a mile or less away. Our room was clean, had cold airconditioning, microwave, and mini fridge. We will be back!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Lafayette

Address: 3903 Ambassador Caffery Pkwy, Lafayette, LA 70503
Phone Number:
Location: United States > Louisiana > Lafayette
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 45 Hotels in Lafayette
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lafayette 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
The Holiday Inn Express hotel in Lafayette Louisiana is the premier 100% SMOKE FREE hotel in the Heart of Acadiana's Cajun Country. The Holiday Inn Express Hotel & Suites Lafayette is located near the Mall of Acadiana, BP, Chevron, Cajun Dome, Women and Children's Hospital, ULL and Acadian Village. Our Lafayette hotel offers the services and amenities you need for your 'Home Away from Home.' Relax in your spacious guestroom which include: Free Wireless High-Speed Internet Access, Free Local Calls, Micro-refrigerators, two telephones (one w/speaker), iron & boards, coffee / tea makers, hair dryers and 27' TV's with expanded cable channels including HBO, ESPN, CNN, Fox News and many others. Enjoy the use of our 24-Hour Business Center, fitness center, outdoor pool and meeting room. Start your day off SMART with our Deluxe Complimentary Continental Breakfast Bar and the SMART Roast coffee. If entertainment is what you're looking for we're close to the Acadian Village, Cajun Dome, Acadiana Mall and the Downtown Entertainment district. This 100% SMOKE FREE luxurious Lafayette hotel offers discounts for AAA, Government and Senior Discounts with valid ID. Our dedicated staff is here to serve you. Book your reservation TODAY! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Lafayette
Holiday Inn Lafayette
Lafayette Holiday Inn
Holiday Inn Express Lafayette

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