1st. Ordered room service for my kids. Ordered 2 kids chicken strip meals. Took 30 mins to get food. Fries were soggy and chicken was cold. Needless to say I will be paying 22 dollars for 2 meals that my kids did not eat.
2nd. The staff is rude. You see them in the hall and speak to them they do not reply. We have our dog with us which we paid an additional 75 dollars to have and one of the staff members made the comment to keep dog away from her. She is a very small dog.
3rd. The elevator and the vending machine by our room is out of order. The dryer is out of order also.
4th. My husband and I took our kids to the pool last night for a swim and when we got down there the pool area was a mess. There were dirty towels everywhere and a USED SYRINGE on the ground. I went and told the person at the front desk about the pool area. He came and picked up syringe and said it was for insulin use. I don't care what it was for if my children would have touched it it could have hurt them. The same towels are still thrown down all over the pool area and it has been 12+ hours. There are dead roaches all over the place. You can't open the bathroom door all the way. This place is nothing like it looks on the website. We are going to do early checkout and move next door. This place needs to be shut down and cleaned.
5th. This is not what I would expect from a crown plaza hotel.
- Official Description (provided by the hotel):
- We are proud to announce the newly $10 million renovated Crowne Plaza Lafayette Airport. The Newest Upscale Hotel in Lafayette and closest Crowne Plaza to the University of Lafayette, LA (ULL) and the Lafayette Regional Airport, this historic hotel enjoys a prime Location. Located in the heart of the Oil Center our business travelers will appreciate our proximity to Baker Hughes, Chevron, Halliburton and Schlumberger. The Crowne Plaza Lafayette Airport is convenient to Lafayette General Hospital and Our Lady of Lourdes Hospital. Guests of the hotel can catch an event at the Cajun Dome, a show at the Heymann Performing Arts Center or experience historic Vermilion Ville. Looking to spice up your trip? Take a tour of the Tabasco Plant on Avery Island, just minutes away. The facilities of the Crowne Plaza Lafayette Airport offers 14,000 square feet of combined meeting, exhibit, wedding and banquet space, accommodating groups of 5-600 people. The hotel has a Crowne Meetings Director to assist you in all details of your meeting, wedding, conference, or banquet event.During your stay at the Crowne Plaza Lafayette Airport, experience our unique menu in the Bayou Bistro, relax in the outdoor tropical pool, or work out in the modern cardio fitness center. Each elegantly appointed guest room features 32 inch flat panel televisions, wet bar and free high-speed Internet. ... more less
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