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“Clean and well maintained” 4 of 5 stars
Review of The Hotel Acadiana

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The Hotel Acadiana
3.5 of 5 Hotel   |   1801 West Pinhook Road, Lafayette, LA 70508 (Formerly Crowne Plaza Hotel Lafayette Airport)   |  
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Hotel amenities
Ranked #34 of 45 Hotels in Lafayette
Lodi, California
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
55 helpful votes 55 helpful votes
“Clean and well maintained”
4 of 5 stars Reviewed July 27, 2012

Was here with a group of tour leaders heading for sherevport. Saw the museum and old village. We had a nice reception and a great buffet breakfast. The room was clean and very well maintained. Air conditioner was was great

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Front Office Manager at The Hotel Acadiana, responded to this review, August 17, 2012
Hello jerryw:

Thank you for making Crowne Plaza - Lafayette your choice of stop over during your travels. We strive to ensure that our level of service and quality of accommodations meet our guests' every expectation. I am thrilled to see that we were successful!

Come see us again on your next travels through Cajun Country!

Sincerely,
William Thompson
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Sacramento, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 21, 2012

What wasn't a problem?? I was told the shuttle would be at the airport in 10 minutes and it took 25 minutes - at 10 p.m. Then there was no hot water in the shower - even after waiting the 20 minutes that I was told it took to get hot water to the hotel rooms. I know it was horribly hot and humid but the air conditioning sounded like a brass band as it went on and off all night. The exercise room was acceptable but there were no sanity wipes to clean off the equipment. The breakfast in the frequent stay lounge was hot but the eggs were really dry. Luckily the hotel was reasonably priced but even $89 is too much to pay and not get hot water!!

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Hotel Acadiana, responded to this review, August 5, 2012
Dear lynne c,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I'm sorry for the unusual conditions of the shower and the air conditioning unit. I also regret you had difficulties with the shuttle service. I have taken note of your valuable comments and we will address these points to improve upon our service. I hope you will consider us again on your next travel.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Iberia, La
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2012

I stayed here on a weekend get away from my everyday normal life and enjoyed every second of it! The pool was amazing, staff unforgettable! I enjoyed the modern look and cleanliness of the hotel!

Room Tip: Every room is fantastic!
See more room tips
  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Front Office Manager at The Hotel Acadiana, responded to this review, July 30, 2012
Dear Mary F:

Thank you for choosing Crowne Plaza - Lafayette during your recent "staycation". We realize that there are many hotel options available in Lafayette and are flattered that as a local you choose our property.

Please come back and see us the next time you need a little "getaway."

Sincerely,
William Thompson
Front Office Manager
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Muscle Shoals, Alabama
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 12, 2012

Stayed at this hotel for two nights and thoroughly enjoyed it. In addition to a nice, clean room, because we are Priority Club members, we also enjoyed free drinks and appetizers in their hospitality room plus free breakfast. Short ride to some good restaurants, too.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Front Office Manager at The Hotel Acadiana, responded to this review, July 23, 2012
Hello WITransplants:

Thank you for being a loyal Priority Club Rewards member. We understand that there are a wide variety of IHG properties from which to choose in this market, so we are thrilled that you choose Crowne Plaza - Lafayette during your travels to this city.

We are pleased that you took advantage of the morning and evening hospitality receptions that occur in the Crowne Room. This is just one of the many ways that we strive to recognize our Priority Club guests.

Please feel free to contact me should you need assistance in making reservations for your next travels to Cajun Country!

Best wishes,
William Thompson
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 9, 2012 via mobile

Very friendly and helpful staff. They were very professional and courteous in assisting with whatever we needed. Will recommend this hotel to my family and friends passing through Lafayette, LA.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Front Office Manager at The Hotel Acadiana, responded to this review, July 23, 2012
Dearest Anthony132:

Thank you for the feedback concerning your stay at Crowne Plaza - Lafayette. We are pleased to hear that you enjoy the level of service provided by our colleagues. Our staff works diligently to provide a high quality of service that anticipates guests' needs.

We hope to see you on your next travels to Lafayette.

Sincerely,
William Thompson
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Iberia, Louisiana, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2012

Great location. Comfortable beds. Great staff and service.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Front Office Manager at The Hotel Acadiana, responded to this review, July 23, 2012
Dear Pamela J.:

Thank you so much for choosing Crowne Plaza - Lafayette during your recent travels. We look forward to your returning to stay with us.

Sincerely,
William Thompson
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 7, 2012

First, the staff is just great. They are so very pleasant and helpful. Hotel is bright, airy, and clean. The gym is worth a good work out; because the equipment is up to date, clean, and safe. I would definitely stay at this hotel again. Such a welcome surprise!

Room Tip: Great place
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William T, Front Office Manager at The Hotel Acadiana, responded to this review, July 23, 2012
Hello Christie K.:

We are thrilled that you enjoyed your experience at our property! We strive to provide an excellent stay for each and every guest who walks through our doors.

Please contact me on your next travels to Lafayette for assistance in making your next reservation with us!

Sincerely,
William Thompson
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Acadiana

Address: 1801 West Pinhook Road, Lafayette, LA 70508 (Formerly Crowne Plaza Hotel Lafayette Airport)
Phone Number:
Location: United States > Louisiana > Lafayette
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 45 Hotels in Lafayette
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Hotel Acadiana 3.5*
Number of rooms: 290
Official Description (provided by the hotel):
We are proud to announce the newly $10 million renovated Crowne Plaza Lafayette Airport. The Newest Upscale Hotel in Lafayette and closest Crowne Plaza to the University of Lafayette, LA (ULL) and the Lafayette Regional Airport, this historic hotel enjoys a prime Location. Located in the heart of the Oil Center our business travelers will appreciate our proximity to Baker Hughes, Chevron, Halliburton and Schlumberger. The Crowne Plaza Lafayette Airport is convenient to Lafayette General Hospital and Our Lady of Lourdes Hospital. Guests of the hotel can catch an event at the Cajun Dome, a show at the Heymann Performing Arts Center or experience historic Vermilion Ville. Looking to spice up your trip? Take a tour of the Tabasco Plant on Avery Island, just minutes away. The facilities of the Crowne Plaza Lafayette Airport offers 14,000 square feet of combined meeting, exhibit, wedding and banquet space, accommodating groups of 5-600 people. The hotel has a Crowne Meetings Director to assist you in all details of your meeting, wedding, conference, or banquet event.During your stay at the Crowne Plaza Lafayette Airport, experience our unique menu in the Bayou Bistro, relax in the outdoor tropical pool, or work out in the modern cardio fitness center. Each elegantly appointed guest room features 32 inch flat panel televisions, wet bar and free high-speed Internet. ... more   less 
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