Me and my wife stayed in the honeymoon suite after our fantastic wedding.
We had a perfect faultless wedding and reception, which was spoiled by our arrival at the hotel reception about 10.45pm.
We had already booked well in advance and we were greeted at reception by a friendly lady who confirmed our booking and gave us the keys and told us how to get to the room, which sadly meant walking a fair distance in the pouring rain and cold and the lighting outside going to the suite was non existent and when we arrived there we had to walk across a load of gravel to get to the door, and my wife was still in her wedding outfit, which was obviously not warm or waterproof and i was in my best suit.
When we got to the outside door of the building, we couldn't open the door, and we tried all 4 keys that were on the keyring to no avail, so i had to go back in the pouring rain to reception and left my wife standing outside the building, wet and very cold, and it took me over 10 minutes before i managed to get someone to come out, and the man who eventually turned up, walked with me to the building and said that the outside door shouldn't be locked, and he tried the keys and then after a few hefty shoves, he managed to open the door, and we finally managed to get into our suite, which by then we were so cold and very peed off with the situation, we just got into bed and slept.
The breakfast area in the morning was not much better, as we were told to wait a few minutes for them to clear a table for us.
We wrote a stinking letter to the manager, who apologised and admitted that the door was very stiff due to the rain, and the compensation offer we got yesterday by letter was 1 nights stay free at the hotel.
They are going to have to do better than that, as we certainly do not want to stay there ever again, even for free.
- Also Known As:
- Overstone Park Resort
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Overstone Park Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.