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“Courteous service” 4 of 5 stars
Review of Sedgebrook Hall

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Sedgebrook Hall
4.0 of 5 Hotel   |   Pitsford Road, Chapel Brampton, Northampton NN6 8BD, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Chapel Brampton
Bradford, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Courteous service”
4 of 5 stars Reviewed March 16, 2014

I had an overnight stay at Sedgebrook Hall Hotel on Friday night with my elderly mother who is disabled - the staff were all courteous & helpful & the food was excellent. Although the internal layout of the hotel with frequent stairs makes it difficult to navigate inside with a wheel chair, the position of some external doors make access to the bedroom from the car park fairly easy, and a disabled parking place by the restaurant makes faccess to the dining room easier. However, this would be more difficult during winter weather.

Stayed March 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YiannisC805, General Manager at Sedgebrook Hall, responded to this review, March 19, 2014
Thank you for visiting Sedgebrook Hall and for your feedback following your stay. I have taken on board your comments regarding the layout, and this is something we continually review to see where we can make improvements. I hope that you will visit us again in the future.
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314 reviews from our community

Traveler rating
    96
    94
    87
    28
    9
See reviews for
22
110
7
96
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Bourne, United Kingdom
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 9, 2014

I'd say that all the staff were friendly and polite if not all that professional. Trying to get a drink at the bar I was refused as I had not set up a credit account so had to pay cash. Then a little later I was stopped from leaving the restaurant because I had been so bold as to have a glass of wine with my dinner but was trying to leave without paying. They were happy dinner was charged to the room but not the wine. After I politely explained that I had placed more than £2000 worth of business with them in the previous two weeks they reluctantly agreed to my suggestion that they would let me leave and settle the bill when I check out. Such a petty small minded attitude.
The food was OK although it took an hour for my food to arrive, I needed that wine!
Breakfast: again OK but the choice of kiwi fruit to peel but no bananas seems strange.
The room was again, OK, but these days a 'fat back' TV the size of a chest of drawers and just 5 channels is pretty poor. Strangely whilst the shower was hot I only ever managed slightly warm water from the tap however long I let it run.
Generally pretty average, there are much better hotels in the area.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YiannisC805, General Manager at Sedgebrook Hall, responded to this review, March 12, 2014
Thank you for your feedback following your stay. However, I was extremely disappointed to read your comments and would like to apologise for any inconvenience you experienced. We have had many positive comments from colleagues also visiting Sedgebrook Hall, and I would therefore be keen to discuss your feedback with you in more detail. I would be very grateful if you could kindly contact me at your convenience. I look forward to hearing from you.
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Northampton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2014

we had a fantastic time , we celebrated my birthday in style, food, room, staff were all fantastic, brilliant., so helpful , could not fault the stay. We enjoyed a swim . a sauna and the Jacuzzi was fun,

Room Tip: swimming pool small but able to swim in it
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YiannisC805, General Manager at Sedgebrook Hall, responded to this review, March 11, 2014
We are delighted that you chose to celebrate your birthday here at Sedgebrook Hall, and thank you for sharing your comments following your stay. I hope that we will have the pleasure of welcoming you again in the near future, and that we will have the opportunity of sharing your next birthday celebrations too.
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Glasgow, United Kingdom
1 review
4 of 5 stars Reviewed March 6, 2014

I have stayed at this hotel a number of times often just as a guest and often as a conference organiser and facilitator.

From the personal welcome of Kelly, Hannah or Anna on reception to dinner often taken in the bar as well as the restaurant to a great cooked breakfast served by Monica and Angela, they really go out of their way to build a home from home atmosphere.

Set in a beautiful Northamptonshire setting with terrific scenery and comprising also a swimming pool, tennis court and gym this is a truly great hotel to stay in...

The rooms are well decored and serviced...all in all I would thoroughly recommend Sedgebrook and its great team to both the casual and regular traveller

Brendan Melvin

Room Tip: Try and get on the second floor rooms 201 to 232 are particularly good
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YiannisC805, General Manager at Sedgebrook Hall, responded to this review, March 11, 2014
Thank you for sharing your experience of Sedgebrook Hall on TripAdvisor. I am very pleased that you have chosen to stay with us on many occasions and thank you for your comments, I will certainly ensure these are passed on to the team. We look forward to seeing you again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 3, 2014

We booked Sedgebrook Hall only 6wks before the big day after having a crisis of confidence with our original choice. No such worries here, from the outset we felt we were is safe and capable hands and on the big day everything was seamless, the wedding breakfast excellent, all the staff including Gemma and Debbie were professional, friendly and nothing was too much trouble. The wedding breakfast was in the Elm Suite which is a particularly nice room for smaller parties (we had 24 guests) and then the Mulberry Suite for the evening entertainment. All the staff we encountered were very friendly, smart and helpful. We had a brilliant day in an excellent venue and would be happy to recommend it to anyone looking for a suitable location to hold their special day. Many thanks to everyone involved.

Room Tip: We stayed in the Holly Suite in the old house so unable to comment on the other rooms but this was l...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YiannisC805, General Manager at Sedgebrook Hall, responded to this review, March 7, 2014
Thank you for choosing Sedgebrook Hall for your wedding celebrations. I am delighted that we were able to share your special day with you and I will ensure that your comments are passed on to my colleagues. I hope that we will have the pleasure of welcoming you back to Sedgebrook Hall again in the future.
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Dublin, Ireland
1 review
5 of 5 stars Reviewed March 2, 2014

Just returned home from our perfect weekend away at Sedgebrook hall. The perfect little hotel located in the middle of beautiful country side but still close enough to the town centres (by car). My partner and I had the most enjoyable weekend, a wonderful dinner in the restaurant followed by a peaceful evening in the bar enjoying the music and partying of the wedding on site. Fantastic hotel and ideal wedding venue from what I could see. Would defiantly recommend!

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YiannisC805, General Manager at Sedgebrook Hall, responded to this review, March 5, 2014
Thank you for choosing to spend your weekend away at Sedgebrook Hall. I am absolutely delighted that you found this to be a perfect weekend, and I hope that we will have the pleasure of welcoming you back again in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northamptonshire, United Kingdom
1 review
3 of 5 stars Reviewed March 1, 2014 via mobile

Positives were nice location very clean and tidy room and public area the members of staff were very polite and helpful
But don't seem to have an area separate to anything going on like conferences and weddings so have mainly stayed in my room as it got very loud
Was very disappointed with my dinner and sent it back
Breakfast on the other hand was very tasty
Lots of stairs and struggled sometimes to get down some And the doors to the rooms are I know fire doors but slam very loud if you just let them go which most of the other guests seem to do so have had to leave the tv on to stop jumping everytime it happens
I'm not sure if I would stay here again

  • Stayed February 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YiannisC805, General Manager at Sedgebrook Hall, responded to this review, March 3, 2014
Thank you for choosing Sedgebrook Hall and for taking the time to feedback to us on TripAdvisor. Please accept my apologies that your dinner was disappointing, your feedback is important to us and I can assure you your points will be reviewed. Thank you again for your comments, and I hope that you will visit us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sedgebrook Hall

Address: Pitsford Road, Chapel Brampton, Northampton NN6 8BD, England
Location: United Kingdom > England > Northamptonshire > Northampton > Chapel Brampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Chapel Brampton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sedgebrook Hall 4*
Number of rooms: 103
Official Description (provided by the hotel):
Sedgebrook Hall is located in the picturesque village of Chapel Brampton, in the heart of the beautiful Northampton countryside. Set in idyllic country gardens, Sedgebrook Hall seamlessly mixes Victorian heritage with modern comforts and is an ideal venue for weddings, corporate events and inspirational training along with breaks and weekends away in Northampton.Whether you are looking for a charming wedding venue, a picturesque hideaway, a state-of-the-art conference venue or simply a hotel from which to explore Northampton and relax and unwind at the end of the day; Sedgebrook Hall should be top of your list.We have 102 bedrooms set alongside the main house in a modern annexe, which also houses our conference and banqueting suites which are ideal for conferences for up to 200 and banqueting for 120.Just 20 minutes drive from the M1 and with a wide variety of local attractions including: Althorp House, Castle Ashby Gardens, Silverstone and fantastic onsite leisure activities, Sedgebrook Hall is the first choice for short breaks and weekend breaks in Northampton. ... more   less 
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Also Known As:
Sedgebrook Hall Hotel Northampton
Sedgebrook Hall Northampton

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