I just file a report on the http://www.ripoffreport.com because of one of your affiliates Hotels. The reason the worst hotel experience ever. For one night my Wife and 2 kids 3 years and 10 month baby woke up at 3 in the morning to take a shower for our 6 am flight to Miami on our way to Honduras. And there was no Hot Water. Call the front desk and told them I was told by Marcus Hudges that keep the water running for 5 minutes, it will get hot. We left the water running for 20 minutes and the water never did came out not even warm. I call the front Desk again. I was offer a another Room On the other side of the Hotel so we could shower, so I went to that other room to see if it had Hot Water, I did but by the time it was way to late if we wanted to get to the flight on time. So we did not take a shower. Which is very uncomfortable for a person that is used to take one every day. By the way the temperature outside was on the 30’sF°. So we ran like crazy left my wife and Kids at the Airport so I could go and Drop off the Rental. That way at least they could get back Home. Making the story short we verily made the flight and since we were the last ones guess where we got seats…
I am not looking for any hand outs or a like but right before I left I gave Marcus Hodges the front desk attendee that morning my business card and told him to tell the manager Michael Glass to contact me. Why not to try to get a Discount because I thought that the service I was giving was no what I expected. He never did. Now 9 days later we are getting charge on our credit card for 1 night but for the use of 2 rooms. Talk about felling MAD.
Thanks for the worst hotel experience in 20 years of traveling.
Please take a look at http://www.ripoffreport.com
Take Care

Stayed at the Fairfield Inn Kenner for one night in December 2011, and was very pleased with every aspect of my stay.

The first pleasant surprise was to find, 5 minutes after I phoned to request it, that the airport shuttle was already waiting at the airport for me! Upon check-in I received a complimentary upgrade to a king room. The room itself looked freshly renovated with cheerful colors. I didn't experience any kind of "musty" or "mouldy" smell like other reviewers pointed out - everything was clean and in great condition. Breakfast in the morning was fine - standard for a Fairfield.

The only hiccup with my stay was that the taxi I had ordered the night before never showed up in the morning, but it turns out that this was the taxi driver's mistake (he admitted it) and not the hotel's. They were quick to find me another cab.

If you plan on going to bed very early or sleeping in late, you WILL hear the planes taking off and landing quite clearly. However, I didn't notice the first one until well after I woke up at around 8AM.

This was exactly as I expected for an airport hotel nothing extraordinary and conveniently located near the airport. The planes fly pretty low and directly over the property so there is a bit of noise but nothing crazy. I was upgraded to a King Suite and it was spacious and the bed was comfortable. The AM/Breakfast staff were very pleasant and nice to talk to. Breakfast was good - a little bit more than the average continental breakfast. Downside was the check in staff's attitude - needed a bit of an adjustment.

Stayed for 5 days, front desk staff was very friendly, my room was upgraded to a suite with sitting area and flat screens with a desk to work on the computer. During the day you can see first hand the flights in and out going from the NO Airport, from early morning to about early evening. Internet is really a huge issues, initially had little to connection for the first 2-3 days; service got somewhat quicker but not much, basically had to connect early morning to read/send emails. Breakfast is standard continental.