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“Excellant Visit” 4 of 5 stars
Review of Doubletree New Orleans Airport

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Doubletree New Orleans Airport
3.5 of 5 Hotel   |   2150 Veterans Memorial Boulevard, Kenner, LA 70062 (Formerly Radisson Hotel New Orleans Airport)   |  
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Ranked #4 of 15 Hotels in Kenner
Tuftonboro, NH
Top Contributor
57 reviews 57 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
“Excellant Visit”
4 of 5 stars Reviewed July 28, 2014

Not my first time here, but this was a very nice visit, pickup from hotel on time, (they were waiting for me at airport), courteous and prompt check in, room ready for me with A/C set at comfortable level, very pleasant and helpful staff. Past visits have not always gone as well, credit should be given when credit is due, based on this visit, I would recommend this hotel.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree New Orleans Airport, responded to this review, July 29, 2014
Please accept my personal thank you for taking the time to comment about your most recent visit to our property and for providing the feedback. I'm glad that you enjoyed your stay and especially glad to see tht we met your expectations. look forward to hosting you again on your next visit.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Troy, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 25, 2014

I was impressed how quickly the shuttle arrived, it usually takes 30 minutes but this time it was 10. One thing though, I had the gratuity in hand for the driver when he did not even step out of the van at the airport or the hotel to assist with the bag. I have no problem carrying my own bag but in the past other drivers insisted in helping, probably to get a gratuity which is why they are there. The female behind the desk was amicable but nothing special. Last visit the person behind the counter was bubbly and more pleasant and inviting. The room was clean and the bed comfortable which is why I always enjoy my stay.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree New Orleans Airport, responded to this review, July 29, 2014
Thank you for taking the time to provide your feedback about your most recent stay. There are many opportunities for us to improve from the comments we receive, and in this case I will definately communicate with my Front desk staff so that we can improve based on the comments you provided. I appreciate you providing the detailed feedback. Thank you once again for bringing those issues to my attention and I look forward to having you again as a guest.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

My family and I stayed at Double Tree by Hilton in Jenner , Louisiana for the International Conviction of Jehovah Witnesses 06/13 to the 15th . When we arrived we were warmly greeted by those working there . Even with freshly baked cookies !!!!!! They were so friendly and loving . They even took care of my mom and I while we were sick . Room service was so amazing and it made it so relaxing when we returned . If we had a small concern , they lovingly addressed it . We Did Not WantbTo Leave , it was so much fun !!!! Ten plus thumbs up to these who works there : Vincent/Engineering , Calvin/Bellman , Tracey/Front office manager , Darvann/Front desk agent , Eddie and Kindra/Front desk agent ! I love these guys ! Totally amazing ! You rock !!!!!!

Room Tip: Just be specific , kind and sweet ! Ask for what you would like . Keep in mind no one is perfect , m...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree New Orleans Airport, responded to this review, July 29, 2014
Please accept my sincere thanks for taking the time to post a review about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm glad that you enjoyed your stay here and hope that you will allow us the chance to serve you again should your travels bring you back to this area.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 19, 2014

Very very comfortable place, people is really kind and beautiful specially the front desk agent Darvonn!
The food and the drinks are really good too; they think about details in here. Nice place to come alone or with family.
Loved the place I will definitely come back!

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree New Orleans Airport, responded to this review, July 29, 2014
It was wonderful to read such nice comments and positive scores about your most recent stay. Thank you very much for taking the time to provide the feedback and for commenting on the great service you received from one of our front desk associates. It was our pleasure to serve you and I hope you will allow us the opportunity to do so again on your next visit to the Big Easy.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Louisiana
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 15, 2014

The hotel needs updating; the meeting rooms and common areas show their age. The bathroom in our room was extremely tiny and the a/c was loud and eratic. However, all of the staff were extremely nice and professional. Darvonn at the front desk and Lorena from room service were very pleasant and made sure we were settled properly. And, the two ladies in the restaurant (breakfast time) were a joy; their smiles were a welcome start to the day. I didn't notice the airport or street noise, but be aware that parking was limited. (Returning to the hotel late one evening, we saw security patrolling the lot.)

Room Tip: Rooms away from the elevator are quieter. The front on the hotel faces a major street and the back o...
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree New Orleans Airport, responded to this review, July 29, 2014
Thank you for taking the time to provide your feedback about your most recent stay. There are many opportunities for us to improve from the comments we receive, and I appreciate you providing the detailed feedback. I will focus on the concerns you noted in an effort to improve our product for our guests. Thank you once again for bringing those issues to my attention and I look forward to having you again as a guest.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 14, 2014

Broken and noisy a/c in both rooms. I gave up after changing rooms. First room had noisy and warm a/c and second room had noisy a/c. The staff didn't offer to help move my bags to the new room and didn't check with me on the quality of the second room. At least the rattling a/c tamped down the noise in the hallway. Staff not interested in customer comfort if you're not one who doesn't tip and is attending the Essence Festival.

  • Stayed July 2014, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree New Orleans Airport, responded to this review, July 29, 2014
Thank you for taking time to complete your Doubletree survey. I was dissappointed to see that we did not meet your total satisfaction and will assure you that we will work to correct the issues you noted. It was a pleasure to serve you and I hope that we can earn back your business in the future.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 12, 2014

Hotel was easy to find from the street. Parking was easy. Front desk clerk Darvonn was very helpful. Greeted me as a hilton honors member. Had a room with a nice view of the pool. Room was clean bathroom was stocked. Would definitely stay here again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree New Orleans Airport, responded to this review, July 29, 2014
Please accept my sincere thanks for taking the time to post a review about your most recent stay. It is really important to us to know that we're performing up to the standards that we set for ourselves and most importantly to yours. I'm glad that you enjoyed your stay here and hope that you will allow us the chance to serve you again should your travels bring you back to this area.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree New Orleans Airport

Address: 2150 Veterans Memorial Boulevard, Kenner, LA 70062 (Formerly Radisson Hotel New Orleans Airport)
Phone Number:
Location: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Kenner
#4 Business Hotel in Kenner
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree New Orleans Airport 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
The DoubleTree by Hilton New Orleans Airport is centrally located just off I-10, just minutes from Louis Armstrong New Orleans International Airport. (MSY) Our airport hotel in Kenner is also within a few miles of the infamous French Quarter as well as downtown New Orleans. Other attractions close-by include Bourbon Street, the Superdome, Historic Rivertown, National World War II Museum, Pontchartrain Center, Treasure Chest Casino, Lafreniere Park and Zephyr's Stadium. Nearby city parks, Plantation and Swamp tours and many restaurants and retail shops are within minutes as well.Our hotel offers amenities such as 24-hour complimentary airport shuttle service, complimentary high-speed internet access, 24 hour fitness center, spacious guest rooms and suites, and a true taste of cajun cuisine at our River City Creole Grill. Look no further for a great stay thant he DoubleTree by Hilton Hotel New Orleans Airport. ... more   less 
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Also Known As:
Doubletree New Orleans Airport Hotel Kenner
Radisson New Orleans Airport
Radisson Hotel Kenner
Radisson Kenner
Kenner Radisson

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