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“KMSY visit” 4 of 5 stars
Review of Doubletree New Orleans Airport

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Doubletree New Orleans Airport
3.5 of 5 Hotel   |   2150 Veterans Memorial Boulevard, Kenner, LA 70062 (Formerly Radisson Hotel New Orleans Airport)   |  
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Ranked #5 of 14 Hotels in Kenner
Indianapolis, United States
1 review
“KMSY visit”
4 of 5 stars Reviewed February 18, 2014

As a corporate pilot, the stay was good for our 3+ day stay and close to our FBO base. With the activities and such going on in the New Orleans area this would work out good for most travelers not caring about getting in the downtown night-life noted for New orleans. Ours rooms were clean and staff was great. The local area has question with security and certainly don;t leave anything in your vehicle in parking lot provided as the car behind us was broken into. Not the hotels fault just plain sense.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree New Orleans Airport, responded to this review, February 24, 2014
Please accept my personal thank you for taking the time to comment about your most recent visit to our property and to provide such wonderful feedback. I'm glad that you enjoyed your stay and we look forward to hosting you again on your next visit. We will continue to monitor responses like yours in order to constantly improve upon our services and to help better understand what is most important to our guests.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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370 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
New Orleans, Louisiana
Top Contributor
62 reviews 62 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 13, 2014

I booked this hotel to be closer to the airport for my very early flight in the morning. The staff are extremely friendly and accommodating. The bar area is nice, although the food options are a little limited. I had the catfish and while it was good, larger cuts of the fish would have been appreciated instead of the small fried slivers.

This is a contract hotel for a couple of airlines, and it was nice to have a drink while chatting with pilots and FAs in the bar.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree New Orleans Airport, responded to this review, February 24, 2014
Thank you so much for taking the time to comment about your most recent stay and especially to provide such kind remarks about the service you received. Our hotel is wonderfully convenient for those guests not wanting to deal with the hustle and bustle of staying downtown and I'm glad that we had the opportunity to host you during your visit. We appreciate your business and look forward to serving you again.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fort worth, United States
1 review
4 of 5 stars Reviewed February 13, 2014

Having to stay in a hotel for 4 days can be taxing. I had a very pleasant experience at the DoubleTree Hotel in New Orleans. Very friendly staff and made my stay easier to be away from home. The time spent making sure guests are taken care of is top notch and well appreciated.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree New Orleans Airport, responded to this review, February 24, 2014
It's so wonderful to read such nice comments about your most recent stay. Thank you very much for taking the time to provide the feedback. It was our pleasure to serve you and I hope you will allow us the opportunity to do so again on your next visit to the Big Easy.

Sincerely,
Weylan Rhame
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tuftonboro, NH
Top Contributor
57 reviews 57 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 13, 2014

I have been staying here for years by company mandate as I pass through N.O., would not do so by choice. Ongoing issues with hot water in many of the rooms(have taken two cold showers and often waited 10 minutes for hot water) noisy HVAC system due to age and while my last trip airport pickup was good, in the past I have waited in excess of 45 minutes for pickup

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree New Orleans Airport, responded to this review, February 24, 2014
Thank you for taking the time to provide your feedback about your most recent stay. As much as I wish all the feedback that we receive is positive, there are many opportunities for us to improve and from the comments that we receive. In this case I'm glad that your most recent stay was good, but we will continue to focus on your concerns of the past in an effort to become more consistent. Thank you once again for bringing those issues to our attention and we will look forward to your next visit.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denham Springs, La, United States
1 review
4 of 5 stars Reviewed February 10, 2014

We stayed February 1, 2014 for a party in NOLA. This is our place to stay when we visit NOLA, because you avoid the crowds of the downtown area and parking is free. The rooms are clean,the beds are comfortable and close to the airport when you are flying out.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree New Orleans Airport, responded to this review, February 24, 2014
Wow! Thank you from the bottom of my heart for taking time to provide your very nice comments about your most recent stay. It was indeed a pleasure to serve you and I hope that we can do so again very soon.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed February 4, 2014

The reception was smooth, jovial, and friendly. The room was filthy. An old eye contact in the sink. A sticker on the wall. Blood stains on the sheets. Never again. The carpets need to be changed. The entire room needs to be cleaned. Disgusting

  • Stayed February 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree New Orleans Airport, responded to this review, February 10, 2014
Thank you for your candid feedback of your stay at our hotel. We are very sorry that we did not meet expectations and we’re actively working with our housekeeping team to focus on cleanliness and comfort throughout our property. We’ll keep your concerns in mind as we evaluate refresh options at our property. Thank you again, and we hope you’ll stay with us the next time your travels bring you back to the area so we may better demonstrate our commitment to your comfort.

Thank you,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shreveport, LA, United States
1 review
5 of 5 stars Reviewed February 4, 2014

Stayed here on a personal business trip. Service was excellent.... the property was immaculate... people friendly. Near some great restaurants for nightlife. Only had breakfast on the property, but it was wonderful. Looking forward to my next visit.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weylan, General Manager at Doubletree New Orleans Airport, responded to this review, February 24, 2014
Thank you so much for taking the time to comment about your most recent stay and especially for providing such kind remarks about the service you received. Our hotel is wonderfully convenient for those guests not wanting to deal with the hustle and bustle of staying downtown and I'm glad that we had the opportunity to host you during your visit. We appreciate your business and look forward to serving you again.

Sincerely,
Weylan Rhame
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree New Orleans Airport

Address: 2150 Veterans Memorial Boulevard, Kenner, LA 70062 (Formerly Radisson Hotel New Orleans Airport)
Phone Number:
Location: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Kenner
#4 Business Hotel in Kenner
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree New Orleans Airport 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
The DoubleTree by Hilton New Orleans Airport is centrally located just off I-10, just minutes from Louis Armstrong New Orleans International Airport. (MSY) Our airport hotel in Kenner is also within a few miles of the infamous French Quarter as well as downtown New Orleans. Other attractions close-by include Bourbon Street, the Superdome, Historic Rivertown, National World War II Museum, Pontchartrain Center, Treasure Chest Casino, Lafreniere Park and Zephyr's Stadium. Nearby city parks, Plantation and Swamp tours and many restaurants and retail shops are within minutes as well.Our hotel offers amenities such as 24-hour complimentary airport shuttle service, complimentary high-speed internet access, 24 hour fitness center, spacious guest rooms and suites, and a true taste of cajun cuisine at our River City Creole Grill. Look no further for a great stay thant he DoubleTree by Hilton Hotel New Orleans Airport. ... more   less 
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Also Known As:
Doubletree New Orleans Airport Hotel Kenner
Radisson New Orleans Airport
Radisson Hotel Kenner
Radisson Kenner
Kenner Radisson

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