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“Clean hotel, friendly staff, bring earplugs.” 4 of 5 stars
Review of Crowne Plaza Hotel New Orleans Airport

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Crowne Plaza Hotel New Orleans Airport
3.5 of 5 Hotel   |   2829 Williams Blvd, Kenner, LA 70062   |  
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Ranked #1 of 14 Hotels in Kenner
Elk Point, South Dakota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Clean hotel, friendly staff, bring earplugs.”
4 of 5 stars Reviewed October 21, 2013

My company lodges us here, an average of 12 times per year. On the plus side, the rooms are very clean, internet is sufficient for surfing. The staff is always friendly and ready to help. The beds are soft and loaded with pillows. The food in the restaurant is excellent. Our airport shuttle bus driver is great(I wish I knew his name)and on time.
Only a few things come to mind that are a nuisance...the bathroom sink is of an odd design in that it is far away from the mirror, coffee maker is in a bad spot,kind of cheap also. It spits out a huge blast of steam and sprays hot water out of the top. The strange photographs adorning the walls of random people are creepy. Bring earplugs because the hotel is directly in the flight path of arriving and departing aircraft.
We are always out the door early so I can't comment on the breakfast.

Room Tip: Earplugs...bring them.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, November 3, 2013
Thank you for making the Crowne Plaza New Orleans Airport your home away from home in the Greater New Orleans area. Working with companies such as yours to provide a clean and comfortable environment for their guests who are in town is what we are so good at here at the Crowne Plaza. We appreciate your feedback and we look forward to continuing to take care of your needs in the Big Easy.

Yours in hospitality,

Barrett Wilson
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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331 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
Atlanta, Georgia
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 19, 2013

This was my second stay at Crown Plaza. My Husband and I booked one night here because the other hotel that we would spend the remainder of our stay at was sold out.

We arrived around 8pm and were promptly greeted and checked in by Nell. The hotel is clean, open, and inviting. There is an attached restaurant and a lobby bar.

Our room was on the lobby level but it was a bit of maze to get to. Nell gave great directions on how to locate our room. The room was clean and inviting. The usual hotel standards were available (Comfortable bedding, writing desk, flat screen TV, comfortable bathroom for ONE PERSON, and sitting chair.)

Decent hotel. No negatives. Would I visit again....Yes.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, November 3, 2013
Thank you for choosing to spend one night with us at the Crowne Plaza New Orleans Airport on your recent trip into the Greater New Orleans area. Making our guests feel as though they are a guest in our own home is the daily goal of each member of our dedicated team. Nothing makes us prouder than to read your comments and know that we succeeded and we look forward to serving you again should your travels bring you back through our great city.

Yours in hospitality,

Barrett Wilson
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marina, California, United States
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 4, 2013

Excellent accomodations, staff, food, overall cleanliness and proximity to the airport.my stay at crowne plaza was nice and comfortable,,,,,the location was good,,,the housekeeping was good,,,the rooms clean,,,the food was ok,,, the surroundings comfortable.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, November 3, 2013
Thank you for choosing the Crowne Plaza New Orleans Airport on your recent trip to the Crescent City. We are certainly proud of all the things that you mention and we sincerely appreciate your taking the time to let us know how we are doing. It was a pleasure serving you and we look forward to seeing you again as your travels bring you back to the Big Easy.

Yours in hospitality,

Barrett Wilson
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
goa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed September 27, 2013

my stay at crowne plaza was nice and comfortable,,,,,the location was good,,,the housekeeping was good,,,the rooms clean,,,the food was ok,,, the surroundings comfortable,,,its perfact for business stay,,,

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, October 13, 2013
Dear clemodias,

Thank you for taking the time to review our property. It's great to hear that you were satisfied with your overall experience. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Your feedback encourages our team members to work even harder and consistently delight our guests. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sullivan, Missouri, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 11, 2013

My wife and I stayed at the crown plaza on September 1st over the Labor Day weekend. The hotel was in very good condition for what appeared to be an older property. Our room was nicely appointed. The bathroom, although very small, had a good shower and a good assortment of soaps etc. We enjoyed the pool and fitness center, Both very nice and well maintained.

Our only disappointment came after our stay. We left a bag of dirty clothes behind. (Our fault!)
but were hopeful housekeeping turned them into "lost and found". I called the hotel, after arriving home the following week, and was transfered to housekeeping where I got a recording asking me to leave a message. I explained in detail the missing items with contact information and have yet to hear back from the hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, November 3, 2013
Thank you for choosing the Crowne Plaza New Orleans Airport on your recent visit to the Greater New Orleans area. While we strive to create memorable stays, occasionally we do make mistakes and in this case we should have followed up much quicker than we did. If this situation has not been corrected to your 100% satisfaction, please feel free to contact us directly so that we can ensure that this happens. Thank you for the opportunity to serve you and we truly hope to see you again as your travels bring you back to the Crescent City.

Yours in hospitality,

Barrett Wilson
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 10, 2013 via mobile

This hotel has the friendliest and most helpful staff in the New Orleans area. It is conveniently close to the airport and right off the interstate. Dinah is especially helpful, and goes above and beyond every time I stay!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, November 3, 2013
Thank you for choosing the Crowne Plaza New Orleans Airport on your most recent trip to the Big Easy. Our convenient location just off on I-10 at Williams Blvd. makes us a desired location in the Greater New Orleans Area. Our superior service and first-class accommodations enable you to focus on the work that brought you to New Orleans with no distractions. We appreciate your feedback and look forward to serving you the next time your travels bring you back to the Crescent City.

Yours in hospitality,

Barrett Wilson
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft Walton Beach, FL
Top Contributor
78 reviews 78 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed September 3, 2013

Spent the night here while passing through on a Labor Day weekend trip. After a long day on the road we were looking forward to a comfortable bed and a quiet evening and were not disappointed. Our room was very clean and spacious with updated décor/furnishings. The bed was comfortable and we were able to get a good night’s rest. Starting at check-in through check out the hospitality was excellent. The front desk staff, the bartender, and housekeeping all made an obvious effort to make sure you have a nice stay. An excellent value and certainly exceeded our expectations. Will definitely stay here again when in the area.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, September 5, 2013
Thank you for choosing to spend the Labor Day Weekend with us here at the Crowne Plaza New Orleans Airport. Making our guests feel as though they are a guest in our own home is the daily goal of each member of our dedicated team. Nothing makes us prouder than to read your comments and know that we succeeded and we look forward to serving you again should your travels bring you back through New Orleans.

Yours in hospitality,

Barrett Wilson
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel New Orleans Airport

Address: 2829 Williams Blvd, Kenner, LA 70062
Phone Number:
Location: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Kenner
#2 Business Hotel in Kenner
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel New Orleans Airport 3.5*
Number of rooms: 292
Official Description (provided by the hotel):
Conveniently located to the Louis Armstrong International Airport in suburban New Orleans, the Crowne Plaza New Orleans Airport Hotel offers complimentary airport shuttle service. Relaxation is available at the outdoor saltwater pool. The Landing restaurant offers Creole cuisine and is open for breakfast, lunch and dinner. ... more   less 
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Also Known As:
Crowne Plaza Kenner
Holiday Inn Kenner
Kenner Holiday Inn

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