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“Pleasant Stay” 4 of 5 stars
Review of Crowne Plaza Hotel New Orleans Airport

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Crowne Plaza Hotel New Orleans Airport
3.5 of 5 Hotel   |   2829 Williams Blvd, Kenner, LA 70062   |  
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Ranked #1 of 15 Hotels in Kenner
TX
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Pleasant Stay”
4 of 5 stars Reviewed July 9, 2013

We definitely had a good stay at the Crown Plaza New Orleans. We barely spent anytime in our room, but to sleep and dress. The bed was very comfortable and the shower was great to heal my sore muscles from all the walking I did during the day. Housekeeping was super great! The ladies we had on the 4th floor went above and beyond! Jessica, a member of the staff was so nice and pleasant when I encountered her and she went out of her way to be helpful. Customer service at its best. Leah was also very nice and helpful upon check in. Nice hotel and very convenient to I-10. We would definitely stay again!

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, July 15, 2013
Thank you for choosing the Crowne Plaza New Orleans Airport on your most recent trip to the Crescent City. Every member of our staff works tirelessly to ensure that you are able to relax and rejuvenate after a long day in town. We enjoy being able to take care of the details so that you can focus on your next day and not have any worries. We appreciate your feedback and we hope to serve you again as your travels bring you to the Big Easy.

Yours in hospitality,

Barrett Wilson
Manager
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322 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Owasso, Oklahoma
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 8, 2013

Priority club Snacks, beverages and breakfast was very great. staff went the extra mile to make sure you had an excellent stay. Dinah even sang while serving breakfast, I could tell she really loves serving customers.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, July 15, 2013
Thank you for choosing the Crowne Plaza New Orleans Airport on your most recent trip to the Greater New Orleans area. Our friendly and courteous staff is truly the secret to our success as they are always seeking ways to make your stay more comfortable. Thank you for your feedback and we look forward to serving you as your travels bring you to the Crescent City.

Yours in hospitality,

Barrett Wilson
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Louisiana
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 6, 2013

We were pleasantly surprised-we live near New Orleans/Stay in hotels there all the time. 1st time staying at Crowne Plaza near airport. Friendly, helpful front desk ladies/rooms clean/ very safe set up with double key entry exiting the elevators. Pool/spa/workout room very clean ect.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, July 7, 2013
Thank you for choosing the Crowne Plaza New Orleans Airport on your most recent trip into the Kenner Airport area. We are so glad that you chose us and had a chance to experience first-hand the friendly service, clean rooms and safe, secure environment that we have here. Whether it is for one night or an extended stay we hope you will keep us in mind the next time your travels bring you to the Greater New Orleans area.

Yours in hospitality,

Barrett Wilson
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Den Haag
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 3, 2013

This is just a normal simple Holiday Inn. Like any other 3 star Holiday inn. Not like the crown plaza I have been in other large cities or near airports. Not very friendly check in. Entrance of hotel more like a ship terminal. We booked rooms with breakfast, but we had to ask for breakfast and by showing our hotelconfirmation we received the breakfastcoupons. No fridge in room. Free wifi. In business center easy to check in for your flight and print your boardingpass, free of charge. Very difficult to find hotel after travelling from the Interstate 10 west, not in a nice area but very confinient to go to car rental boulevard and airport terminal. Just 5 minutes drive. Good soundless room with curtains that makes the room dark. Breakfast is oké.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, July 4, 2013
Thank you for choosing the Crowne Plaza New Orleans Airport on your most recent trip to the Greater New Orleans area. Our convenient location on Williams Blvd. just off of Interstate 10 make us a desired location for all those who have early morning flights or need to drop off a rental car at the Airport. We are glad you found so many of our amenities to be helpful and we look forward to serving you again as your travels bring you back to the New Orleans Airport area.

Yours in hospitality,

Barrett Wilson
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 28, 2013

Spent a pleasant night in New Orleans After a very long day of travel. The bed was comfortable but a little tight for two people. Didn't have any queen or king sized mattresses. The hospitality was awesome and Dinah was genuinely friendly and helpful. Breakfast was okay. The only issue I had was with the Wifi. When I made my reservation, it was advertised as free wifi. Upon check-in I was told there was a $9.95 charge. I spoke with another desk agent and she graciously provided me the access free no further arguments. The shuttle drivers were very informative about local dining and other attractions. All in all a pleasant stay.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, July 4, 2013
Thank you for choosing the Crowne Plaza New Orleans Airport on your most recent trip to the Crescent City. Our comfortable accommodations and helpful staff combine to make for a pleasant stay whenever in the area. Although we do charge for internet service, there are a variety of packages to choose from that include the service at no additional charge. We certainly value your feedback and will work with our staff to ensure that everyone is fully aware of what each package includes. We appreciate your staying with us and we look forward to serving you again as your travels bring you back to the Big Easy.

Yours in hospitality,

Barrett Wilson
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed June 27, 2013

I have many choices when in NOLA but always stay there. Clean and comfortable; friendly staff; good in hotel restraunt but also many great ones close by (Brick Oven next door you can walk to and top notch Italian food); and Harbor Seafood and many other 5 min drive. Priority Club Happy Hour every weekday night; BUT TO ME THE MAIN MAGNET THAT BRINGS ME BACK IS DINAH AND HOW SHE RUNS THE BREAKFAST BUFFET WITH IS EXCELLENT AND MANY HEALTHY CHOICES AND GOOD COFFEE - AND SHE HAS A VERY TALENTED SINGER AND WILL MAKE YOU SMILE IN THE MORNING!!!

Room Tip: Have not had a bad room (stayed there 50 + nights over past 2 years)
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, June 28, 2013
Thank you for choosing the Crowne Plaza New Orleans Airport as your home away from home in the Big Easy. Our courteous and helpful staff goes out of the way to provide each guest with options to help them relax and rejuvenate while here on business. Be it in our Restaurant, Lounge or anywhere else that you may be, we will do everything possible to help give you an edge on your next day’s business needs. We appreciate your staying with us and we look forward to playing a continuing role in your successful travels to the Crescent City.

Yours in hospitality,

Barrett Wilson
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 25, 2013

Very close to the airport which makes staying here very convenient when coming in/out frequently for business. Hotel Manager Princess Porter always takes care of me and greets me personally, ensuring I have all needed amenities to conduct a successful business trip. Ashley checked me in at the desk this time, although Nelle and Le are friendly faces as well. Melissa at the bar is great to chat with and is a very attentive server. She recognizes me by name and has a drink ready when I approach. For a frequent traveler, it's a welcome sight to have friendly faces recognize you upon arriving.

Room Tip: I stay in the priority club reserved area, which is very nice.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrett W, Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review, June 26, 2013
Thank you for choosing the Crowne Plaza New Orleans Airport on your most recent business trip to the Greater New Orleans area. Our staff goes out of the way to treat every guest as though they are a guest in our own home. Getting to know them by name and recognizing what we can do to make them comfortable and successful on their trip is a daily goal for our staff. We appreciate your letting us know how we did and we look forward to playing a continuing role in your successful travels to the Big Easy.

Yours in hospitality,

Barrett Wilson
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel New Orleans Airport

Address: 2829 Williams Blvd, Kenner, LA 70062
Phone Number:
Location: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Kenner
#3 Romantic Hotel in Kenner
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel New Orleans Airport 3.5*
Number of rooms: 292
Official Description (provided by the hotel):
Conveniently located to the Louis Armstrong International Airport in suburban New Orleans, the Crowne Plaza New Orleans Airport Hotel offers complimentary airport shuttle service. Relaxation is available at the outdoor saltwater pool. The Landing restaurant offers Creole cuisine and is open for breakfast, lunch and dinner. ... more   less 
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Also Known As:
Crowne Plaza Kenner
Holiday Inn Kenner
Kenner Holiday Inn

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