My wife and I were leaving for a cruise out of New Orleans. We drove 12 hours and planned on spending the night before we left in Kenner at the airport Hilton. First we were greeted by a woman who seemed genuinely disinterested in us. We tell her we are here to check in and that we were doing a "park and cruise" package. She proceeds to barely look at our reservation and says no we just have a room booked. The gal next to her looked at the computer and simply said no we don't have any type of park and cruise reservation. We were then told that we would have to pay an additional $80 to leave our car parked at their hotel. After several more minutes of us explaining one of the ladies went and got the manager. The manager quickly came over took one look at the computer and said that indeed we did have a "park and cruise" package and that their would not be an additional charge. The 2 other ladies just dismissed the conversation and went about their business as if we did not matter. The room was in good shape and was clean however the bathroom was rusted fixtures and moldy caulking. Sad to say for a Hilton it sure was sub standard. The next morning we were supposed to have a cab which was paid for by Hilton. They called a cab and made the driver wait for 10-minutes to get paid so he could take us. The woman behind the counter was preoccupied eating breakfast to bother with coming up front to pay the driver so we waited until she was ready. If you are planning on doing the park and cruise be sure to do the following:
1. Print a paper copy of the reservation details and who you spoke to.
2. Make sure the person working the front counter has the money available when they call the taxi to take you to port so the driver doesn't have to wait.
3. Park your car up front. The rear parking is tucked way behind the Hilton and most of the security lights are non-working which makes it pitch black at night.
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- Also Known As:
- Hilton New Orleans Airport Hotel Kenner
- Hilton Hotel Kenner
- Hilton Hotel New Orleans Airport
- Hilton Kenner
- Kenner Hilton