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“Hilton Hotel, New Orleans Airport” 4 of 5 stars
Review of Hilton New Orleans Airport

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Hilton New Orleans Airport
3.5 of 5 Hotel   |   901 Airline Drive, Kenner, LA 70062   |  
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Ranked #7 of 14 Hotels in Kenner
Greenfield
1 review
“Hilton Hotel, New Orleans Airport”
4 of 5 stars Reviewed September 3, 2013

Staff very friendly. I only rate this less than excellent because they continue to charge for internet unless you are top tier in their rewards program. I stay in too many other very nice hotels where I don't have to pay for internet and still be close to the airport. So important for business travel to have reliable and free internet service.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at Hilton New Orleans Airport, responded to this review, September 27, 2013
Thank you for taking the time to review our property and thank you for your comments regarding our friendly staff. I am sorry though that we did not exceed your expectations with internet service. The next time you stay with us, please ask for a manager on duty and give them your feedback. We welcome the opportunity to make things right during your stay. Thanks again.
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520 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Breaux Bridge, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

Very great experience. Stayed overnight, parked our car for a week while we flew to Miami to take a Carnival Cruise. Less expensive to park there than the airport. We arrived back at 11pm, phoned the Hotel, the shuttle was there in less than five minutes!! Outstanding service!!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at Hilton New Orleans Airport, responded to this review, September 27, 2013
Thank you for your review. I am glad you had a great experience at our property and found our service to be outstanding. Thank you again for your comments and please come back and see us soon.
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Ballwin, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 1, 2013

Satisfied with service and accomidations. The proximity the airport is excellent and made it easy for us to catch a morning flight after having a meeting in Mississippi. I will stay at the Hilton on my next trip to New Orleans.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at Hilton New Orleans Airport, responded to this review, September 3, 2013
Thank you for your review. So glad you found our proximity to the airport excellent and we look forward to your next trip. Thanks again.
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Washington, DC
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed August 29, 2013

One extra night in NOLA and had the first flight out, booked this hotel last minute since it was the closest to the airport and was happily surprised. Smelled smoke in the first room I got, and the staff quickly and courteously moved me to a non-smoking floor/room that was great.

I was happily surprised and it lived up to standards I have come to expect at other Hilton Airport hotels I have stayed at around the country. Was able to get the first free shuttle to the airport the next morning (with the airline crews) and made the flight with time to spare.

Thanks.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at Hilton New Orleans Airport, responded to this review, September 3, 2013
Thank you for taking the time to provide feedback from your stay. I apologize that we had to move you to another room to make you more comfortable. I am glad you enjoyed your new room and thank you for recognizing our staff as quick and courteous. Also nice to read you found our courtesy shuttle service to the airport quick and convenient. Thank you again for your comments and we look forward to seeing you again in the near future.
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New Orleans, Louisiana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 21, 2013

Stayed here one night due to a flight cancellation. Room decor was cold and outdated. Bathroom was in horrible condition -- tub was cracked, sink in vanity was cracked. Faucets were old. Very difficult time locating parking outside.

The walls were very thin -- I could hear into the room next door. Any time the guy coughed or sniffled, I heard everything. You might say that this is because the rooms were connectors -- except that I could also hear every single footstep and conversation that was walking down the hall. Clearly not very much money was spent on insulating the rooms.

This is not worthy of the Hilton name. This should be reflagged as a Wyndham. THAT bad.

Though, I must compliment the shuttle drivers. They were great.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at Hilton New Orleans Airport, responded to this review, August 27, 2013
I would like to thank you for taking the time to provide your valued feedback. Guest observations are important to us as they allow us the opportunity to correct issues within and enhance our level of services. Please allow me to apologize that our property did not exceed your expectations. I do hope you shared your observations with a Manager on Duty while on property so that we may have the opportunity to take the room you occupied off market and address the concerns you raised. I apologize again for the dissatisfaction you experienced and I hope that you will afford us another opportunity to regain your trust in our hotel.
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Los Angeles, California
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed August 19, 2013

This hotel is about 20 minutes or more (depending on traffic) from New Orleans. But it is close to the airport. The rooms are smell like mildew. The hotel pool is small for the size of the hotel. Although breakfast is good it is expensive. The first morning we were in our rooms late becasue we got to th hotel after midnight. They said we had missed our opporutiy to have our room cleaned so we only received clean towels.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at Hilton New Orleans Airport, responded to this review, August 27, 2013
Thank you for taking the time to provide your feedback. I am sincerely sorry that we did not exceed your expectations. Your comments are not typical for our property and I do hope that you shared your comments with a Manager on Duty while on property. We certainly appreciate the opportunity to address any issues that would interrupt a perfect stay. It is our goal to deliver on our brand promise, to “Ensure every guest feels cared for, valued and respected” and again I am sorry that this was not your experience. I hope you will afford us a future opportunity to regain your trust.
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Napoleonville, Louisiana
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 9, 2013

As a native Louisianian, I am very embarrassed that many visitors from all over the country saw the filth on the floor of the spacious lobby (August 8-9, 2013). I last stayed here almost four years ago and the lobby offered an awesome first impression of this Hilton property. We stayed here last night and the first impression was, in a word, filthiness. We've stayed at several hotels recently on a drive from NV to Louisiana. No place approached this lobby floor's dirty condition.
The room was clean and quiet, but the lobby floor was enough to make me rate this hotel lower than 'Very Good'. The staff was great, quite helpful. The parking lot was packed with vehicles from many different states. How sad to think that this hotel's lobby was, for many people, their first impression of New Orleans and Louisiana! Gives the impression that management does not care. It looked like the floor had not been given a good cleaning in quite a while. I doubt that such grime could set in even a week's time. Please get the cleaning crew on target and make Louisianians proud...

Room Tip: Mattress was great, but not the pillows. We are not that particular, but these pillows were way too...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at Hilton New Orleans Airport, responded to this review, August 13, 2013
Thank you so much for your review. I sincerely apologize that we did not exceed your expectations. Our marble lobby floor does require special maintenance that is administrated and I apologize again that we did not do a better job of impressing this upon you. We certainly appreciate you taking the time to provide your feedback and hope that you will afford us a future opportunity to regain your trust.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton New Orleans Airport

Address: 901 Airline Drive, Kenner, LA 70062
Phone Number:
Location: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Kenner
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
The Hilton New Orleans Airport hotel is located directly across from Louis Armstrong International Airport in Kenner, Louisiana. We offer an on-demand, complimentary airport shuttle that arrives within minutes of your call, as well as complimentary parking for overnight Guests. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Perfect for business or leisure travelers, Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with floor-to-ceiling windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor. ... more   less 
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Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton

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