Booked a room thru priceline for one night due to late arrival at the airport. I called the number for the shuttle while we were waiting for our luggage. I was told that they couldn't send a shuttle until we were outside waiting with our luggage. I understand that they don't want the shuttles waiting a long time but it seemed kind of ridiculous that I was told I would have to call back at that point. So five minutes later when we had our luggage and I spoke to the same person at the hotel again - I was told that the shuttle should be there in about 20 minutes - what? If it was going to take that long why couldn't she have sent one on the first call. Then to make matters worse after we had waited there a while my husband noticed a hilton shuttle across the parking lot. We went up and talked to the driver and found out he was from our hotel but no one had called him and told him anyone needed a pickup. He was just there early waiting on a flight crew. He seemed very surprised that he had not been called - if we hadn't found him I have no idea when we might have gotten a ride. I do have to say that he was extremly nice and gave us a lot of good pointers about the city.
Then we get to the front desk and are told that they only have smoking rooms available. My husband can't stand being around cigarette smoke but it wouldn't have irritated me quite as much if I didn't remember that this seems to be a common complaint on here about this hotel. It almost seems like this is done on purpose to those who do not book a room thru them directly. For a hotel of this size it's hard to imagine that they are so booked up that getting a non-smoking room is that difficult. If it truly is then maybe they need to increase the number of non-smoking rooms - obviously they are much more in demand!
For a smoking room luckily I think it has probably has had more non-smokers in it then smokers and although it had an odor to it - it was tolerable for one night.
The next morning we stopped at the front desk to check about a taxi for a ride into the french quarter. We were told that she would call someone for us and to wait on these couches. A man then came up and asked us if we were the ones that wanted the taxi and we said yes and he said ok and went outside. We assumed that he was going to notify us when the taxi was there. After waiting quite a while we walked outside and the man didn't seem to be anywhere out there. So we just stood and waited hoping a taxi would show up. Finally a little while later the man showed back up driving one of the shuttle vans. He seemed surprised that we were still there and asked if we were still waiting on the taxi and we said yes. He then left in the van again but he must have called again cause a few minutes later a taxi arrived. I'm guessing one probably came while we were waiting inside and we didn't realize it. The communication was terrible I just assumed there was a doorman outside since we had been told to wait inside.
- Also Known As:
- Hilton New Orleans Airport Hotel Kenner
- Hilton New Orleans Airport Hotel
- Hilton Hotel Kenner
- Hilton Hotel New Orleans Airport
- Hilton Kenner
- Kenner Hilton
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