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“Flea Away!” 1 of 5 stars
Review of Days Inn New Orleans Airport

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Days Inn New Orleans Airport
3.0 of 5 Hotel   |   1021 Airline Drive, Kenner, LA 70062 (Formerly Lexington Hotel New Orleans Airport)   |  
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Ranked #11 of 15 hotels in Kenner
New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“Flea Away!”
1 of 5 stars Reviewed August 27, 2011 via mobile

We arrived at the motel and the check-in was efficient. We requested a room that never had pets before due to allergy concerns, and the check-in lady told us that it would be no problem. After settling in the room, our family settled in the beds. However, the bed sheets felt scratchy and, soon enough, we saw small bugs on the bedsheets and one crawling on the lamp post. When we tried to crush the one on the lamp post, it jumped away. We had a strong suspicion that the bugs were fleas and we caught a bug from the bed and brought it down to the lobby. There was another check-in lady there and when she saw the bug, she also said "That's a flea." This raised the question, "How can a room that never had pets before have fleas?" Concerned with the motel's honesty and the conditions of the other rooms, we refused their offer to move us to another room and called hotwire to get a refund from them, and then we fleed the motel.

  • Stayed August 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnno, Manager at Days Inn New Orleans Airport, responded to this review, August 29, 2011
We would like to thank you for taking the time to post your review of our property with Trip Advisor.

The opinions of our guests, whether positive or negative are very important to us. It allows us the opportunity to make sure that all of our guest’s stays are enjoyable.

The Days Inn New Orleans Airport is a pet friendly hotel and we have a strict program in place for rooms that house pets. Unfortunately some guests who travel with pets don’t always inform the hotel that they have brought along this family member.

It is not the policy or intent of the hotel to be dishonest with our guests. Some guests choose to be dishonest with the hotel by not informing the hotel that they have a pet with them, therefore preventing us from performing the deep cleaning process that we have in place after a room has been rented to guests with pets.

I regret that you did not give us the opportunity to resolve your situation.

Once again, thank you for comments.

Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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339 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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WY
Top Contributor
85 reviews 85 reviews
20 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 26, 2011

Our plane arrived in New Orleans at midnight! After walking around the airport , trying to find a bus that would take us to the rental car place, and then having to rent the car- it was 1:15 am when we finally walked into our room! What a welcome sight. It was clean, with great AC, nice bed, and NO BUGS! We didn't experience any noise, but we were really tired. It was a good deal for a great price. We were there for less than 8 hours, but we were glad it so close to the airport. Easy to find, even in the dark!

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnno, Manager at Days Inn New Orleans Airport, responded to this review, July 28, 2011
We are delighted that you selected the Days Inn New Orleans Airport for your recent visit to the area.

We would like to take a moment to thank you for posting your review of our property with Trip Advisor.

Your opinion, as well as the opinions of all of our guests are important to us. Whether positive or negative we always want to know how our guests feel about their stay and our property. It allows us the opportunity to make sure that all of our guest’s stays are enjoyable.

The Days Inn understands the stress and the toll that traveling all day can take on a person. We are glad that we were able to provide you with a clean, comfortable room so that you were able to get in a good nights sleep after your long day of travel. And no one knows better than those who live in the south in the summer what it means to have a GREAT working AC!

Once again, thank you for comments and we look forward to you staying at our property on your next trip this way.

Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liberty Lake, Washington
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 26, 2011

We almost did not book it because the ratings on Hotel.com rate the motels and hotels way to high and the pictures are profession pictures taken when the place was new or right after a renovation. However this place was ok. Our room looked and smelled clean. It is not a new building but you can tell they are improving the property. The staff was nice, when I pointed out that they were out of coffee the staff quickly made fresh coffee and offered to make a cup for me. I booked my room for around $50 dollars and I would say it was well worth the money. Our room overlooked the pool on the 4th floor. The pool was clean and kids enjoyed swimming when we returned from the overpriced aquarium. We travel a lot and I have stayed in nearly every type of Hotel and Motel and I would honestly give it 3 stars and maybe and extra 1/2 star because of the staff.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnno, Manager at Days Inn New Orleans Airport, responded to this review, July 28, 2011
The Days Inn New Orleans Airport is happy that you decided to book you stay with us and are glad that you took a moment to post your review of our property with Trip Advisor.

The opinions of all our guests are important to us. Whether positive or negative we always want to know how our guests feel about their stay and our property. It allows us the opportunity to make sure that all of our guest’s stays are enjoyable.

We pride ourselves on providing customer service, therefore I am glad to see that you able to appreciate what we strive to achieve. The Days Inn understands a great value in today’s economy and we're pleased to know that you took advantage to the price value we were able to offer. A great value, comfortable clean rooms and the family enjoying them sounds like a good combination.

Once again, we thank you for comments and we look forward to you staying at our property on your next trip this way.

Thanks
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New Orleans, Louisiana
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 23, 2011

My Company booked this hotel for a job we were doing in the area. One employee was bitten by bed bug so bad he needed medical attention. Stay here at your own risk.

  • Stayed July 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnno, Manager at Days Inn New Orleans Airport, responded to this review, August 9, 2011
While this is one of those comments that hotel’s rarely like to hear, we are grateful that you have taken the opportunity to express your concerns.

Those who travel extensively or those in the hotel industry are aware that all hotels at sometime will face this problem. We aggressively addressed this situation and found the culprit not to be bedbugs. The hotel has always had in place an extensive preventative maintenance program that addresses all types of pests.

The Days Inn New Orleans Airport regrets that any guest would have to endure any condition or disease, but this medical issue was pre-existing and was not a result of his stay at this hotel.

Once again, thank you for comments.

Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kansas city
Top Contributor
67 reviews 67 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
133 helpful votes 133 helpful votes
3 of 5 stars Reviewed July 22, 2011 via mobile

The motel is close to the airport and you can hear the planes taking off, so if your looking for quiet this is not it. Value on the other hand is what you will get. Clean motel room and hotel staff working around the property to keep things orderly for you. It has a Denny's attatched to it, and they were friendly late at night as the kids decided they had to eat one last time before kicking off to sleep. Parking cost an extra 7 dollars a day. I like free parking better, but oh well. No view to be had at this location, but the pool looks nice. We did not use it because of the rain but other kids seem to enjoy it. No stranger characters hanging around property, just families, vacationers, and business travelors.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnno, Manager at Days Inn New Orleans Airport, responded to this review, July 25, 2011
The staff at the Days Inn New Orleans Airport would like to thank you for taking the time to post your review of our property with Trip Advisor.

The opinions of our guests, whether positive or negative are very important to us. It allows us the opportunity to make sure that all of our guest’s stays are enjoyable.

The Days Inn would like to say thanks for taking the time to let us know that you found our property to be a good value and that our staff, both at the hotel and the Denny’s restaurant were friendly. So often people are quick to point out the negative side of life, so it is refreshing that you found to time to let us know of something positive.

Our parking is complimentary if you are an overnight guest of the property. The $7.00 per day to park is for those persons wishing to leave their car and fly out from our property. It you have been charged this fee incorrectly, please call the property and we will be happy to refund any monies due.

Once again, thank you for comments and we look forward to you staying at our property on your next trip this way.

Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton
Top Contributor
86 reviews 86 reviews
43 hotel reviews
Reviews in 56 cities Reviews in 56 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 2, 2011

Very convenient airport hotel. Contrary to other peoples reviews we found the staff helpfull. The only negative is the train noise but that only disturbed us slightly and would have been fine if we could have moved to overlooking the pool. We could not as the hotel was full.

The rooms were basic but so was the price. You get what you pay for....

We used the free bus to the airport and the cheap bus to the centre of New Orlan as a cheap way of getting into the city.

Room Tip: Ask for overlooking the pool rather than the train
See more room tips
  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 26, 2011

free 24 hour shuttle to the airport on arrival and departure, great location right next to denny's and accross the road from the airport.... good service. nice big rooms, clean and don't smell funny. nice pool and good air conditioner. good price!

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnno, Manager at Days Inn New Orleans Airport, responded to this review, April 28, 2011
The staff at the Days Inn New Orleans Airport would like to thank you for taking the time to post your review of our property with Trip Advisor.

The opinions of our guests, whether positive or negative are very important to us. It allows us the opportunity to make sure that all of our guest’s stays are enjoyable.

The Days Inn would like to say thanks for taking the time to let us know that you enjoyed your stay and felt that it was a good value. So often people are quick to point out the negative side of life, so it is refreshing that you found to time to let us of some thing positive.

Once again, thank you for comments and we look forward to you staying at our property on your next trip this way.

Thanks
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Days Inn New Orleans Airport

Address: 1021 Airline Drive, Kenner, LA 70062 (Formerly Lexington Hotel New Orleans Airport)
Phone Number:
Location: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 15 hotels in Kenner
Price Range (Based on Average Rates): $
Hotel Class:3 star — Days Inn New Orleans Airport 3*
Official Description (provided by the hotel):
The Days Inn New Orleans Airport Hotel is the closest Hotel to the Louis Armstrong International Airport. Denny’s Restaurant is on-site and open 24 Hours. We offer free Airport Transportation 24 hours a day or to any location within 3 miles of hotel. We are located in close proximity to Treasure Chest Casino, the Historic Rivertown and the Esplanade Mall. ... more   less 
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Also Known As:
Days Inn New Orleans Airport Hotel Kenner
Lexington Hotel New Orleans

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