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“Very good hotel and excellent choice to park and fly” 4 of 5 stars
Review of Hilton Garden Inn New Orleans Airport

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Hilton Garden Inn New Orleans Airport
3.0 of 5 Hotel   |   4535 Williams Boulevard, Kenner, LA 70065 (Formerly Hotel Kenner )   |  
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Ranked #7 of 15 hotels in Kenner
Louisiana
Top Contributor
232 reviews 232 reviews
74 hotel reviews
Reviews in 87 cities Reviews in 87 cities
94 helpful votes 94 helpful votes
“Very good hotel and excellent choice to park and fly”
4 of 5 stars Reviewed October 26, 2013

We stay here when we fly out of New Orleans. The hotel is very nice and the restaurant and bar are vey accommodating. The bathrooms are small but so are a lot of Hiltons. What's really nice about this hotel is the park & fly. They shuttle you to and from the airport and the parking fees are very reasonable prices. I would highly recommend this hotel A good Hilton in the chain of Hiltons.

Room Tip: Request a room on the back side of the hotel away from the airport.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, October 28, 2013
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. I am glad we could accommodate you with your park and fly. We hope you will come back for another visit soon.

Warmest Regards,

Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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171 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
McDonough, United States
1 review
4 of 5 stars Reviewed October 26, 2013

Just 20 minutes from the French Quarter, The Hilton Garden Inn is just in the right location to quickly access the airport and routes to the city and surroundings regions. Hotel personnel is pleasant and accommodating to guests. Although, this "Inn" is not luxurious, it is clean, comfortable and affordable.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, October 28, 2013
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevada, United States
1 review
4 of 5 stars Reviewed October 15, 2013

Excellent hotel for the money, although it isn't in the heart of the city it is easy to get there. Good restaurants are near by and very easy to reach the airport for an early departure. I would stay here again.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, October 22, 2013
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee, United States
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 7, 2013

I think this is one of the poorer HGI's I've stayed in. The service, while basically friendly, is not very good. The rooms are dated, the bed in my room was completely worn out, the bathroom not all that clean. I'd say the breakfast is the best reason to stay here, as it's pretty good, but can be a bit late opening in the morning. Not major late, but even a few minutes late is annoying when you have to be at work early. On the up side, the location is great if you like to run or walk outdoors. You can just step out of the hotel and run along the lake for miles and miles on the asphalt path.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, October 9, 2013
Thank you for taking time to review our hotel. We are getting ready to start a complete renovation on the hotel and hope that you have a chance to come back and see the improvements we are making.

Warmest regards,
Amy Stettner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, Texas
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 6, 2013 via mobile

They are in the process of updating this property and it is well over due. It has a strange smell and the furnishings look almost 15 yrs old. Certainly not what I expect from Hilton. Thank goodness we only stayed 1 night. Sheesh!!

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Owner at Hilton Garden Inn New Orleans Airport, responded to this review, October 7, 2013
It is great to hear that you had a great stay with us. Thank you for taking the time to review our hotel. We look forward to having you on your next stay with us and hope to have all renovations done so you can see our new look.

Warmest Regards,
Amy Stettner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 4, 2013

Stayed here previously and already re-booked for next trip to the area. The makeover should be complete and up to Hilton standards by then. Friendly staff and comfortable beds. AC a bit loud but efficient.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, October 7, 2013
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We look forward to having you on your next stay with us and hope to have all renovations done so you can see our new look.

Warmest Regards,
Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, United States
1 review
4 of 5 stars Reviewed September 30, 2013

I was so glad Hilton took the property back.This property was sold to a private hotel and it was a nightmare ! The hotel looks great, vey clean and the staff was very polite and made my trip very pleasant.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, October 3, 2013
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We are getting ready to do a complete renovation on the hotel and we hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn New Orleans Airport

Also Known As:
Hilton Garden Inn New Orleans Airport Hotel
Hilton Garden Inn New Orleans Airport Hotel Kenner
Hilton Garden Inn Kenner
Hilton Kenner
Kenner Hilton Garden Inn
Kenner Hilton
Address: 4535 Williams Boulevard, Kenner, LA 70065 (Formerly Hotel Kenner )
Phone Number:
Location: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 15 hotels in Kenner
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn New Orleans Airport 3*
Official Description (provided by the hotel):
The Hotel Kenner New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a complimentary hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer a nightly manager's reception with drink specials and complimentary hors d'oevres along with dinner in room dining and a 24 hour lobby Pantry for sundry and other food items. The Hotel Kenner also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. All rooms feature refrigerators, microwaves, coffeemakers, work desks, two phones, complimentary high-speed Internet access, Wi-Fi, PrinterOn capabilities, voicemail, dataports, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more   less 
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