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“Undergoing much needed renovations” 3 of 5 stars
Review of Hilton Garden Inn New Orleans Airport

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Hilton Garden Inn New Orleans Airport
3.0 of 5 Hotel   |   4535 Williams Boulevard, Kenner, LA 70065 (Formerly Hotel Kenner )   |  
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Ranked #5 of 15 Hotels in Kenner
Birmingham, Alabama
Top Contributor
51 reviews 51 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
“Undergoing much needed renovations”
3 of 5 stars Reviewed September 4, 2013 via mobile

Hard to ding a hotel when you know they are undergoing renovations (and it is due). This hotel is not really as close to the airport as you might expect given the name, so you've been warned. When I arrived around 4:30pm, most of the lights in the lobby were off or very low, which made for a unusual welcome (that's not good in this case). The rooms were ok, just in need of the renovations already mentioned. The fitness room was well equipped for what I needed, but only treadmill (no bike) and no machines. The hotel is convenient to the Exhibition venue next door, and a casino about a block away, but no restaurants within walking distance that I could see.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, September 11, 2013
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We are getting ready for a complete renovation of the hotel which will take a few months. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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248 reviews from our community

Traveler rating
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    46
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    17
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
New Orleans, United States
1 review
4 of 5 stars Reviewed September 3, 2013

Overall good. Price was high for a Garden Inn standard hotel. Internet was free and good connection with WiFi throughout and no limit on devices connected - good. Airport transfer terribly long wait on arrival. Coffee maker in room did not work but I did not report it until departure.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, September 11, 2013
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel. We will let the housekeeping department know of the coffee maker not working properly. We hope you will come back for another visit soon.

Warmest Regards,
Amy Stettner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flower Mound, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 20, 2013

Very nice hotel, saqys in New Orleans Airport hotel but is actually on Lake Ponchatrain, was hoping to stay close to airport, but this is really out there unless you want to gamble. Only problem woke up to take shower and roaches were on floor of bathroom, told them whjen I wnet to check oput and the only comment was, oh we are really sorry.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, August 22, 2013
Good afternoon,

I would like to thank you for reviewing our hotel. I would like to apologize for the roaches in the room and for you not being as close to the airport as you would have liked to be. I will work with the front desk on how to handle guest issues better in the future. It is out hope that you give us another chance in the future.

Sincerely,

Amy Stettner
Assistant General Manager
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Magee, Mississippi
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2013

This hotel was a great value for the location and the view of Lake Pontchartrain on the north side of the hotel. And because it's located at the lakefront, it's a quick and easy commute to I-10 with little traffic. Definitely nice.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, August 20, 2013
Good morning,

Thank you for reviewing our hotel. I am happy to hear that you received outstanding service from our staff. We hope to see you again in the future.

Sincerely,

Amy Stettner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed August 15, 2013

We chose this just to have a place to stay before heading to the French Quarter. I picked it because it was close to something to do (Treasure Chest Casino). Being an airport hotel, I didn't expect much, but was pleasantly surprised by the amenities and the wonderful hospitality of the staff.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, August 20, 2013
Good morning,

Thank you for reviewing our hotel. I am happy to hear that you had a great time with us while visiting the city. I hope to see you again in the near future.

Sincerely,

Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simsboro, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2013

I'll be back next year, love the staff! It's perfect staying on location while exhibiting at the dog-show. The only disappointment was as I said no comp breakfast like last year. I was charged 4 different amounts for the same breakfast selections for each of the four days. On the 4th day I was already finished eating my breakfast before the waitress offered anyone coffee. Water was no served unless asked for.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, August 13, 2013
Let me start by thanking you for completing our Guest Survey regarding your recent stay at our property.

Your feedback is very much appreciated and I can assure you that my staff and I will use this information to do everything possible to create an enjoyable experience for each of our guests. I am sorry you were charged different amounts for the breakfast as we have the buffet at $11.95 per person unless you ordered A la cart.

If we can be of assistance in the future, don't hesitate to contact us at 504-712-0504.

Again, thanks for taking the time and have a great day!

Warmest regards,

Amy Stettner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Robertsdale, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2013

enjoyed stay very nice. would recommend this hotel to everyone. clean rooms. housekeepers did very nice job and friendly.. Staff was friendly. Service was fast and effiecent. Would stay again when have more time to do some sight seeing. Look forward to my next stay.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy S, Manager at Hilton Garden Inn New Orleans Airport, responded to this review, August 12, 2013
Good morning,

I am happy to hear that you received such outstanding service from our staff. I will share you comments with all of the departments and we look forward to seeing you again.

Warmest Regards,
Amy Stettner
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New Orleans Airport

Address: 4535 Williams Boulevard, Kenner, LA 70065 (Formerly Hotel Kenner )
Phone Number:
Location: United States > Louisiana > Kenner
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Kenner
#5 Business Hotel in Kenner
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn New Orleans Airport 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Hotel Kenner New Orleans Airport is adjacent to the Pontchartrain Convention Center, next to Treasure Chest Casino, and approximately five miles from Louis Armstrong International Airport. A few amenities include a complimentary hot breakfast, complimentary airport shuttle service, a state of the art fitness center, outdoor heated pool,with a whirlpool. The lobby lounge and restaurant offer a nightly manager's reception with drink specials and complimentary hors d'oevres along with dinner in room dining and a 24 hour lobby Pantry for sundry and other food items. The Hotel Kenner also offers valet laundry service, on-site laundry facilities, and complimentary airport transportation. All rooms feature refrigerators, microwaves, coffeemakers, work desks, two phones, complimentary high-speed Internet access, Wi-Fi, PrinterOn capabilities, voicemail, dataports, irons/ironing boards,and hairdryers.The hotel overlooks Lake Pontchartrain and is about two miles from Esplanade Shopping Center and Rivertown museums and 12 miles from the French Quarter and downtown New Orleans. ... more   less 
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Also Known As:
Hilton Garden Inn New Orleans Airport Hotel Kenner
Hilton Garden Inn Kenner
Hilton Kenner
Kenner Hilton Garden Inn

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