Don't be ripped off by taxi cab -- was charged $8.50 /person (There was 4 of us) . The fare should have been determined by the meter -- and should have been around $10.
We had a early flight out so we chose to stay here rather than stay in our New Orleans hotel. Arranged a 4 am wake up call and a cab for 4:30. We were in the lobby at 4:15, with the luggage, and waited for our cab. When there was no cab at 4:30, I checked with the front desk and was told he would 'follow -up". The cab showed up 20 minutes later and the driver said he was just called. We had to hold some of our luggage on our lap because there was 4 of us, with 6 pcs of luggage - and it was a car, not a van or SUV. When the driver didn't start the meter, I asked him how much the trip would cost. He stated it was a flat rate of $8.50 per person. Although I told him I was earlier quoted $12, he insisted on the exisitance of a flat rate. Although I would have liked to get out and get another cab, we were already running late and he just kept onb driving.

Although the hotel isn't to blame directly, they did call the cab (isn't there usually some kind of arrangement between cabs and hotel desk clerks) AND because the cab was called so late, I really had no time to negotiate.

As a very frequent traveler, this is the first time in a year that I've been moved to write a truly negative review. Spent a 3-nite stay here during BCS football bowl weekend to avoid highly escalated special event prices closer to the Superdome. The easy 15 minute drive down to the French Quarter, Bourbon Street, etc. seemed a worthwhile trade off versus spending hundreds more to be downtown. Being close to the airport and adjacent to a lake front casino seemed a plus as well. [Note -- If you don't have a rental car, getting to the "Quarter" will cost you about $30 via cab one-way.] There are also various restaurant choices and shopping within a mile of this hotel. Aside from the positive locational issues, staying at this place was a very forgettable experience!! The staff encountered from top to bottom was sub-par and exhibited overall poor training. There were check-in mistakes, room cleanliness problems ( both upon arrival and during the stay), food service issues and also facility / room maintenance issues. The bed was among the worst I've ever slept upon -- the mattress was completely shot and even bowed to a dip in the middle. The linens were similarly thin and over worn. There was a dirty bath room on arrival and sub-standard room cleaning during the stay. The restaurant staff was almost a joke. Whether you wanted juice at the sparsely attended breakfast or a glass of wine in the evening, there never seemed to be sufficient glasses available . Worse yet, the people you normally rely on for help were largely inattentive and untrained. A premium room rate was selected and paid for (so-called "romance package") but the included amenities were not even known of, let alone provided for by the front desk personnel until a repeated third inquiry was made of a manager. On the 1st day, it was asked that a burned out light in the bathroom be replaced and 2 days later it was yet to be handled. For the first time in memory, the customary front desk acknowledgment of Hilton Honors status (I'm a Gold member) was completely ignored. Overall, the physical "building" and its location are OK. Most of the shortcomings here could be corrected by investing in some good management, some good employees and some good training -- along with maybe some new mattresses, linens and sufficient glassware. We did obtain a credit of one room night after relating all that occurred to the general manager, but until serious personnel changes are known to occur here, I'd strongly suggest seeking alternatives.

Stayed just one night at the Hilton before staying down in the quarter. It was very clean, nice size rooms and very comfy. Breakfast was very good and you can pay before going would stay again
Arrived late room service still open and was very good. Also walked right over to casino and didnt have to valet park.

I got a great rate through Hotwire on this hotel. When I arrived they were very nice and let us check in early (we got there about 11:00 am). My husband smokes and they didn't have any smoking rooms available, so they gave us a room on the first floor not far from an exterior door so he could walk outside. This I thought was very considerate of them.

The front desk called a casino shuttle to come get us to take us to the nearby casino. We ate lunch there and played the slots for awhile. If you sign up for their rewards card, they give you a free $10 of slot play on your card.

We ate dinner at this little restaurant there in the hotel by the lobby. If you order their burger, there's enough for 2 people. We didn't get through ours as there was too much.

Our room was very comfortable and clean and decorated nicely. And the desk personnel were absolutely great!

They provided a complementary airport shuttle for us and a couple of ladies in the morning. The driver was very nice and everybody seemed genuinely happy to see some tourists come to town. We tipped the driver for helping us with our bags.