Copeland's Westbank on Lapalco in Harvey - I cannot stress eneough how horrible the service is at this restaurant. It has gone downhill so much over the years. I already knew that I was unhappy with this place when my mom suggested it for lunch one day, but I decided that I would give it yet another chance.
First of all, they were NOT busy. The section we were seated in had two other parties eating lunch. After we were seated we sat and watied for a server to come and take our order, and waited, and waited, and waited, and waited...you get the point. We did see the waitress, however, she was constantly running back and forth taking care of the two other tables, getting them drink refills, ketchup, extra dressing, you name it. She did sa that she would be with us shortly but that never happened. Finally, the hostess who seated us came and took our drink order and brought us our ided tea. No mind you we are now waiting a good 25-30 mins. We are getting more and more aggravated as we sit and wait. I walked back to the host stand to ask if we could be moved or if someone else could take care of us, but I was told to just wait, that our server was overwhelmed and feeling sick. Finally I had eneough after about 10 more mins. I asked to pay for the tea because we were ready to go, the hostess asked, are you sure you don't want to wait? I was quite sure that had eneough waiting by now. she then had to go check to see how much our bill was for the tea! She came back and said that it was no charge. I hope to never go back to the restaurant again. While the food id not bad, the service totally ruins the experience.
I do like the Clearview & Esplanade locations, both great foor and service, but avoid the westbank!
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