So this is the second highest ranked hotel for Houma on Tripadvisor? Wow. I really hate to think what the other places are like.
This place could be great, but that would require a manager who pays closer attention to maintenance and housekeeping.
Let's start with the bad stuff:
Our room was grubby, the carpet in the corners probably had not seen a vacuum cleaner for a hundred years. Very shoddy cleaning, it must be said. I actually discovered mouse droppings in a corner. When I complained we were upgraded to a nicer room, facing the pool.
The pool area itself has potential, IF someone would actually pay better attention to cleaning and maintenance. On two occasions we noticed that the water was milky and had a funny film on the surface. We complained and staff was sent out immediately to clean it. But do you really want guests having to complain about a dirty pool before anyone notices??
While walking along the edge of the pool our daughter happened to step on one of the plastic lids that cover the water filter. BIG MISTAKE. The lid flipped over, she stepped into the hole and really hurt her leg. Turns out that the lid had only been placed on the hole, the two screws that were supposed to secure it were missing. If that had been an adult rather than a young child it may well have resulted in a broken leg. Again, we complained. Staff were very apologetic but that did not exactly make the scrapes and bruises on my daughters leg go away.
Now the good stuff: The breakfast ist actually very decent. And the breakfast staff were absolutely fantastic. Very attentive, friendly etc.
However, as mentioned by other reviewers you really do have to fight to get a breakfast coupon for everyone in your room, rather than just 2.
Rooms facing the pool seem to be getting a bit more TLC in terms of cleaning and housekeeping.
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