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“Great room for the money and clean......but continental breakfast HORRIBLE” 4 of 5 stars
Review of BEST WESTERN Hammond Inn & Suites

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BEST WESTERN Hammond Inn & Suites
2.0 of 5 Hotel   |   107 Duo Drive, Hammond, LA 70403   |  
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Ranked #5 of 17 Hotels in Hammond
San Antonio, Texas
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Great room for the money and clean......but continental breakfast HORRIBLE”
4 of 5 stars Reviewed August 20, 2013

If you're wanting a clean updated room for a great price, this is the hotel.......but if you need a decent continental breakfast, go somewhere else. Hardly anything offered was appealing.

Pool was very nice.

close to many restaurants.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shekela_GM, General Manager at BEST WESTERN Hammond Inn & Suites, responded to this review, August 29, 2013
Thank you for your feedback.
As a valued customer, what you think is important to us. By giving us your feedback, you are helping us to understand what we do well, and what we need to focus on improving.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    49
    31
    21
    18
    12
See reviews for
41
22
13
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
Dallas, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed August 17, 2013

Best Western Hammond Inn & Suites, 107 Duo Drive, Hammond, LA 70403. The manager will not honor quoted room rate. The manager was rude. She was very loud and tried to dominate the conversation. She told me if I did not like the rate...that I had "many other hotels to choose from". I read on another website that the hotel is "under new management" ...that's a joke! Get the old manager back or hire a new one. This one is bad. After driving 7 hours from Dallas...I had to pay $20 more for the room. (I even showed the clerk my the email on my phone with the quoted price $20 less than her price). The clerk at check in (sorry I don't remember his name.....young man with beard....VERY friendly and helpful. He should be the next manager). I would not stay there again

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shekela_GM, General Manager at BEST WESTERN Hammond Inn & Suites, responded to this review, August 19, 2013
Thanks for taking the time to let us know about your stay with us. I noticed you stayed with us the previous night and your rate was $20 less than the next night stay due to the demand in the area. I'm sorry for any inconvenience this may have caused.
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Home
1 review
2 of 5 stars Reviewed August 17, 2013

When making reservations, asked for a non-smoking second floor room. When we arrived did not have any rooms available except room 119 which was a smoking foul smelling room. Went back and she sent us to another room that was still being cleaned. It was tolerable once inside and we cloroxed wiped everything down and Fabreezed it. The location was poor as they had construction going on in front of the road going into the hotel and you could only turn right. The breakfast was poor and very cold as we do not like cold gravy or eggs.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shekela_GM, General Manager at BEST WESTERN Hammond Inn & Suites, responded to this review, August 19, 2013
We would like to thank you for spending your time to inform us that our service didn’t meet your expectations. We will take every step and measure to assure you that we will find a solution to this issue immediately.
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Enterprise, Mississippi
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 12, 2013

Hotel right off the interstate but no noise heard. Rooms well modernized even though hotel seems older. Ate breakfast 15 minutes before the continental breakfast closed so selection was extremely limited but what was there was good.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shekela_GM, General Manager at BEST WESTERN Hammond Inn & Suites, responded to this review, August 15, 2013
Thank you for providing feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marksville, United States
1 review
3 of 5 stars Reviewed July 25, 2013

Nice clean rooms. Friendly staff. Nice stay. The only real complaints I have is (1) that we were traveling with a large group young baseball players and trying to fit all of us in the lobby along with the other guest. (2) The drier quit working and I had a load of wet clothes. There was nothing offered to help other then to give my money back that I had put in the machine. (3) Access off of the interstate was easy but in order to access the drive way from the other direction was impossible. You had to go under the interstate then make a U-turn to come back. Sounds easy?? Try it taking over 20 mins in heavy traffic.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shekela_GM, General Manager at BEST WESTERN Hammond Inn & Suites, responded to this review, August 15, 2013
Thank you for completing providing feedback regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wylie
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2013

Very satisfied with Best Western. Room was very nice and quiet. Breakfast was extremely good. Would recommend this hotel. Easy to get to from the I20. We would stay at this hotel again if we had the opportunity

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shekela_GM, General Manager at BEST WESTERN Hammond Inn & Suites, responded to this review, August 5, 2013
We value your feedback. Our #1 goal is to provide complete guest satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wilmington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2013

very safe, clean and comfortable.well lit parking lot,close to interstate 12.food and gas nearby. pets allowed. I was in a smoking room, but it was not too smelly..a couple sprays of freebreeze and all was well. room was clean. a/c worked great. I would definitely stay here again

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hammond Inn & Suites

Address: 107 Duo Drive, Hammond, LA 70403
Phone Number:
Location: United States > Louisiana > Hammond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 17 Hotels in Hammond
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Hammond Inn & Suites 2*
Number of rooms: 63
Reservation Options:
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Also Known As:
Hammond Best Western

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