Stayed 2 nights. The boiler broke down on our second night. So none of us could shower! Was told by front desk we couldn't move to another room because we booked a smoking room & they had no more smoking rooms. This was at 8 PM. I asked for a refund so we could go stay at another hotel. Was told they couldn't give me a refund. Only the manager could and he wasn't there. Had front desk call him but they wouldn't until after 9 am the next day. He told the desk clerk he would call me the next day when I was back home. I called him several times per day and was given excuses as to why he wasn't available to talk. It's been a week. NO response! Am VERY dissatisfied! All we wanted was a place to sleep and have a HOT shower!
- Also Known As:
- Quality Hotel Hammond
- Quality Inn And Conference Center
- Quality Hotel
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