We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Ok for a cruise stay” 3 of 5 stars
Review of Quality Inn & Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Quality Inn & Suites to your Saves list
Quality Inn & Suites
3.0 of 5 Hotel   |   100 Westbank Expressway Building A, Gretna, LA 70053 (Formerly Clarion Inn Westbank)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #3 of 5 Hotels in Gretna
Chicago Area
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Ok for a cruise stay”
3 of 5 stars Reviewed March 24, 2013 via mobile

Not too bad if you need a place to park your car for a week if you are bording a cruise but thats the only benefit of this hotel.

Beware of the shuttle as its never on time. We took a taxi to the port and saved alot of headaches. The breakfast is average but they do run out of things quickly don't replaced them.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

193 reviews from our community

Traveler rating
    34
    37
    32
    36
    54
See reviews for
67
40
2
24
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Houston, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 22, 2013

I have stayed here previosly with no issues but oh what a change. It started off with a long wait to check in. Only one person manning the desk.. That one person checking in people, answering phone, and dealing with hotel staff. After almost an hour finally get our room.
Get to the room. Need to call desk for blanket and there is no phone. Have to call from my cell. Tell them of no phone and need for blanket neither came.
Upon making this reservation we did the Park and Cruise rate and at that time inquired about handicapped accessible travel to the ship. Was reassured that it would be provided. Upon check in I again inguired and was again reassured. But the next morning when we went to get on the 9am shuttle no accessible shuttle. After waiting for an hour talkng to so called management with no help there finally had to catch our own cab to port.
I would stay away from this one until they do some changes which I dont think is coming. I posting my complaints on the Quality Inn site with no reply.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 22, 2013

We stayed at the Quality Inn Gretna. They have a deal of $140 for a hotel room for a night, buffet breakfast, a shuttle to and from the port, and a parking spot for your car for the week. It ended up being right about $166. The room was not the greatest, but not bad. I guess you get what you pay for. We checked in at 8 PM and there was a line of about 8 families. With only 1 person behind the counter, we waited about 22 minutes in line to check in. Our room smelled like chlorine (and the pool was still closed for winter!). Other than that, no issues. The breakfast consisted of Cheerios, Fruit Loops, yogurt, hard boiled eggs, scrambled eggs, grits, sausage gravy, bacon, muffins, biscuits, orange and apple juice, milk and coffee. Noting too exciting. All the food was pretty bland/average. Parking was a regular parking lot. Their shuttle leaves every hour, on the hour, starting at 9 AM, and the bus seats probably 30 people. It was about a 20 minute drive/wait in the shuttle (most of that 20 minutes was waiting to get up to the drop off point). After the cruise, we waited about 30 minutes for a return shuttle. Overall, decent hotel and shuttle services and would CONSIDER using them again.

Room Tip: Rooms on the inside (toward pool area) were said to be quieter.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 16, 2013

I can't believe they put my luggage on my bed when I came back after one day trip!!!!!! And they also forgot to clean my friends room, change towels. We ask the front desk, they promised to call us back but they didn't.

  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 9, 2013

Stayed in this hotel while on conference. This is one of the worst hotels/motels I have ever stayed in. Let me itemize my points of frustration:

1. My toilet broke down. Despite repeated calls to the front desk, no one came to service it.
2. My phone didn't work.
3. Hotel was understaffed and service was incredibly slow. The front desk always had long line-ups. I waited for more than 1 hour for appetizers that I ordered at their restaurant. I finally had to cancel my order because it was taking so long.
4.My room was not service consistently on a daily basis.

I strongly urge anyone staying in New Orleans to avoid this hotel.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katy, Texas
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed March 9, 2013

Four of us had a room here the Friday night before our cruise. The place is old, smelly and dirty. We had a third floor room on the far east side of the building and the only working elevator was on the total opposite corner. It was a pretty long walk with all the luggage. The desk chair was broken and the paint is peeling off the walls and doors. On the bright side - they have a parking package that includes free shuttle to the port. But make sure you book with the parking package which isn't included in an Expedia booking.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 5, 2013

We booked a non-smoking, king sized room as part of the park and cruise package. Despite our reservation stating non-smoking, our room had a strong odor of smoke, an ashtray on the desk, and cigarette burns on the toilet seat. When we asked the front desk about the room, they assured us that it was a nonsmoking room and that the ashtray was placed there by mistake and nothing was done to remedy the situation. My husband and I both woke up with scratchy throats and coughs, not the way we wanted to start our cruise.
We could hear the family talking in the room behind ours clearly through the wall. They were not talking loudly but we knew every word they said.
The front desk was very understaffed for the number of people that were trying to check in. Very long lines.

The breakfast matched the quality of the hotel. Simple and the bare minimum service provided.

The shuttle to the ship was fantastic. We were on the first 9AM shuttle and were the first group to board the ship. The return shuttle was terrible. We called and waited. After calling it didn't seem promising that the shuttle would ever come so we took a taxi back.
The parking was ample and well lit and I felt safe leaving my car there for a week.

The bed was very comfortable.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Quality Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites

Address: 100 Westbank Expressway Building A, Gretna, LA 70053 (Formerly Clarion Inn Westbank)
Phone Number:
Location: United States > Louisiana > Gretna
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Gretna
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites 3*
Number of rooms: 309
Official Description (provided by the hotel):
Quality Inn & Suites, hotel in Gretna Louisiana 3 miles from Downtown New Orleans Stay on the west bank of the Mississippi River and minutes from downtown New Orleans at the Quality Inn & Suites(R) hotel in Gretna, LA. A diverse selection of historic and cultural attractions is in close proximity to the premises, including: •Audubon Aquarium •Mercedes-Benz Superdome •French Quarter •Boomtown Casino New Orleans •Harrah's New Orleans casino World-famous Cajun cuisine and several exciting night-spots are nearby, including the Hidden Garden and Rumors restaurants located on-site. Unwind after a day of sightseeing in our outdoor pool, picnic area and exercise room. Additional amenities include: •Free hot breakfast buffet •Free wireless high-speed Internet access •Free weekday newspaper •Free local calls All guest rooms feature a refrigerator, flat-screen televisions, coffee maker, cable television, hairdryer, desk, iron and board. Select rooms contain microwaves.Smoking rooms are available. Take advantage of our six meeting rooms that accommodate up to 133 people. Copy and fax services are available. Guest laundry and valet cleaning is offered. Ample, free parking accommodates trucks and buses. Ask our multi-lingual staff about our Park and Cruise Package. Make the Quality Inn hotel your choice for relaxing accommodates and affordable rates in the Gretna, LA area. We look forward to your stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Travelocity, Hotels.com, Choice Hotels, Orbitz, Agoda, Booking.com and TripOnline SA so you can book your Quality Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Hotel Gretna
Quality Inn And Suites

Owners: What's your side of the story?

If you own or manage Quality Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.