We just came back from the Anantara Dighu Maldives where we stayed 6 nights in a sunrise villa. I will starts saying that if you are looking for a 5 start hotel service then this is the definitely not the place for you. This is the fourth resort that we visited in the Maldives and by far the worst service we have found.
The villas are small, the bathroom is all outdoors, the amenities that we have at home are higher spec that what you can find in the villa. The first day of our stay they never came to service the room and when we call reception there was not even a surprising or apologetic vibe in the receptions lady it was just as it was normal. We went for the special rate which included 20 % discount in dining and 90 minutes spa treatment. Also upgrade to abetter category room and 4 pm check out depending on availability. Well, the upgrade was not even mentioned, we had to remind the staff about the 20 % discount in all the restaurants and one of them openly admit oh we always forget to apply this? So when you go for your relaxing dinner you are supposed to check your bill thoroughly ? and of course as expected 4 pm sharp on the day of our check out they were knocking non our door to collect the bags and check the mini bar. The last thing you need when you are running around trying to get yourself and your 2 year old toddler ready to proceed to check out. Once we reached the reception to do the check out some guest were checking in and one if the staff was going around with ice tea. He was looking being very selective wrt who he was giving the drinks and none of the guests checking out were even offered.
Regarding the restaurants we tried the Italian, grill, the aqua bar as you can get food all day and the Thai restaurant at Veli resort. The food is good the only thing I will say it really horrible is the pizzas that you get during the day at aqua bar. I think is because the Italian rest is not open for lunch. Now wrt the service for us was just absolutist pathetic! Nit sure why you bother making a reservation if they seem that they are not ready for you. Sometimes the turn up with plastic plate and cutlery for our toddler and other times we had to ask more than twice for it. And don't even bother asking for a baby chair because they only had one or two available. The restaurant opening time for dinner is 6.30 pm but the staff is still in their daily meeting. Hardly two people welcoming you who are not aware of the special of the day of any question related to the menu. Even though we were trying to have an early dinner it went until an hour or so later that we would get our main courses.
In my opinion the lack of training of the staff and the vision of the management to make everyone's stay an experience is not their paramount.
Luckily we decided to try the Thai restaurant at Veli resort but had this resort is under refurbishing the entrance was through Naladu and as soon as we step in this resort we felt immediately an upgrade on the service , staff attitude etc. Not to mentioned that when we arrived to the Thai restaurant they were 100% ready for us, baby chair, kids cutlery out, colouring gear out it was just amazing. The food was also fantastic! The staff friendly, helpful, they just couldn't make more to make our dinner experience unforgettable. Thanks for that, you were the highlight of our stay!
I am still struggling understand how You can get such a great treat and service in the sister resort just a few meters away.
- Also Known As:
- Anantara Dhigu Resort And Spa
- Anantara Dhigu Hotel South Male Atoll
- Anantara Dhigu Hotel
- Anantara Resort Maldives
- Anantara Dhigu Resort
- Anantara Maldives
- Anantara Hotel Maldives
- Official Description (provided by the hotel):
- An idyllic tropical island paradise set in the South Male Atoll, just half an hour from Male international Airport, Anantara offers the Maldives resort experience you've only dreamt about, with two lush islands, Dhigufinolhu and Veligandu Huraa. Unwind on endless white sand beaches, palm-fringed islands and pristine coral reefs. ... more less
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