We arrived late in the evening, 9:30. The doors were locked up and we could not gain access. After calling the group we booked the reservation through a man came to the door and informed us that he was just about to give my room away as the Hotel was fuilly booked tha night. There 8 cars in the parking lot. Booked full? REALLY??! Anyways we were tired and ready to get settled in our room. Once we got there no TV service worked on any channel. Lied to at the door and no working TV. Hmmm. OK. We went to sleep wiht the DO NOT DISTURB door hanger on the door.
7:30 AM - BAM, BAM, BAM!! Housekeeping. BAM, BAM BAM! Housekeeping. I answer the door dead asleep and am informed that they need to clean my room. Of course I decline to allow them to at that time.
8:30 AM BAM, BAM, BAM!! Housekeeping! We need to clean your room ma'am. To which I retort abruptly " Check out is not until 11:00 AM you can have the room them.
9:30 AM BAM, BAM, BAM! Housekeeping
10:30 AM BAM, BAM, BAM!! Housekeeping!!!
WTF is going on here?
I call the front desk at 10:53 to complain and request a late checkout, with MY OWN CELL PHONE as the phone is not working. I am informed that I have to be out in 7 minutes and that they have been trying to call my room all morning. HMMM on a phone that does not work.
I am told again, 7 minutes and you have to be out by 11:00.
Are you kidding me?
I call my husband and inform him of the situation. I am an excitable type and things things really affect me, so needless to say this whole tense situation has ruined my day as I have a stress headache and am now nauseous over the stress. My husband, who knows this will affect me all day. So he calls the hotel. He asks just what the hell is happening here. He is told " you dont want to hear my side of the story anyways and the manager is not here, dont call back" and the same 7 minute front desk lady hangs up on him. He's fuming now and that is another story altogether.
Back to my story. I have now experienced and report the following facts:
I was lied to upon my arrival to cover the person not being available at the front door.
I was put in a room with no working TV
I was put in a room with no working phone
I was awakened to the sound of a pounding door at 7:30 am and every hour after that by housekeeping demanding access to my room after HANGING THE DO NOT DISTURB HANGER ON THE DOOR
I was told, with a tremendous amount of attitude that they did not care about the situation and that I had 7 minutes to get out of the room as they had been calling my rrom all morning.
I was forced to leave, myself and my daughter, nI our pajamas because of this ridiculous excuse for guest establishments demand for room access.
When an attempt to resovle the situation was made, they didnt care and hungup and told us not to call back.
There are two other hotels in Eunice, Stay there, not here.!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.