The picture of this hotel on the internet looks like a fairly new and nice hotel. I booked a room for me and my family to stay here in March. I am not familiar with this area, so I booked the room based on what I saw on the internet. The picture of the outside of the hotel is not the hotel at all. The actual hotel is run down and in a sketchy neighborhood. Despite our original observation we went into the lobby to check in. At that point I decided that there was no way my family and I were going to stay the night there. I canceled my room immediately. I did not get a refund, of course, because it was the day of check in and I would have had to cancel the day before to get a refund. So we drove around until we found a decent hotel room in an area where we felt safe. I contacted the hotel, Expedia AARP Travel (which is who I booked through), and no one could assist in getting my refund. The hotel general manager did not even respond to my e-mail. I do not believe the hotel should be able to advertise this picture when it is clearly not a picture of their hotel.
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- Also Known As:
- Bossier City Comfort Inn