We just needed a cheap room for a couple of days, and I guess this qualified. The "non-smoking" room apparently was importing smoke from a neighbor, or the previous resident had spontaneously combusted.
The "clean" room had mildew stains and a rusted out sink. My clean towel had someone else's hair folded inside. (In fairness, though, I'm sure the hair had been cleaned.)
The staff was nice, and it's a relatively safe locale, but there are a multitude of hotels around the area that are better w/ comporable price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 13, 2012
Thank you for taking the time to review your recent stay at Crossland Shreveport - Bossier City. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies
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We know that our guests have many lodging options, which is why it is so important to us that we provide clean, comfortable rooms at an affordable price. The description you presented of your accommodation is not representative of our quality standards and as such is clearly not acceptable. In order to meet our standards going forward, I will work with my staff to ensure that you and our future guests do not experience this type of incident.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.