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“Yea! A pet free motel!” 5 of 5 stars
Review of Hilton Garden Inn Shreveport Bossier City

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Hilton Garden Inn Shreveport Bossier City
3.0 of 5 Hotel   |   2015 Old Minden Rd, Bossier City, LA 71111 (Formerly Bossier Hotel & Suites)   |  
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Ranked #4 of 33 hotels in Bossier City
Cleveland, AL
2 reviews
“Yea! A pet free motel!”
5 of 5 stars Reviewed yesterday NEW

Great rooms and service. I joined HHonors on our first stay. I love puppies but don't care to stay in a room that smells like a kennel. Thanks for being pet free. The motel was squeaky clean in every aspect. There was no road or guest noise to be heard, just a good, quiet nights sleep.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 people have reviewed this hotel

Traveler rating
    92
    27
    8
    2
    1
See reviews for
28
37
5
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Marion, Iowa, USA
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
5 of 5 stars Reviewed 2 days ago NEW

HGI lived up to my expectations. Hotel is in a nice location that is close to downtown and the Barksdale AFB. The room was clean and well arranged with the furniture for my business trip. Breakfast was good and quick to allow me to get to my meeting on time.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mansfield, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is the BEST for the money we have ever stayed at. We will go back and have already recommended it the family and friends. Just the appearance is great the staff was very friendly and helpful always with a smile. The room was clean, sheets were crisp and clean, bathroom very clean. The pool and spa area was the BEST!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra H, Director of Sales at Hilton Garden Inn Shreveport Bossier City, responded to this review, 2 weeks ago
Thank you so much for your recommendation! We are thankful for your business and hope to have an opportunity to serve you and your family again in the future.
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Bossier City, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Such a nice hotel! Very comfortable and spacious rooms. Front desk and all other staff members go out of their way to make sure you are taken care of. Have stayed here many times and will do so again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra H, Director of Sales at Hilton Garden Inn Shreveport Bossier City, responded to this review, 2 weeks ago
Thank you for your loyalty to the Hilton brand and your repeat business at our Hilton Garden Inn. We are glad that you feel "taken care of" and welcomed. We are looking forward to seeing you again soon. Thanks for your nice review!
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Brandon, MS, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 weeks ago

This place is very new and very nice. The room was clean and fresh. The restaurant and bar were well staffed and gave great service. The staff at the desk were very helpful and very resonsive to any of my requests and needs. I will be back.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra H, Director of Sales at Hilton Garden Inn Shreveport Bossier City, responded to this review, 2 weeks ago
We appreciate you complimenting the service received from our front desk, restaurant and bar staff. A hotel is just a building without people who love to serve guests. We welcome you back anytime! Thanks again for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benton, Arkansas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a very nice property, has a new appearance, rooms are clean, landscaping is very nice and overall the hotel is very well managed. We staid here for a one night getaway and got a very good rate though Hotels.com. It is located close to interstate and just minutes from downtown and all the casinos. We especially liked the shower and large TV. Bed was very comfortable and room was clean. It has a very nice pool and hot tube area. He had no problems during the stay and will definitely be back. The only downfall or improvement I could suggest is that this is a joined property and there is no sign on the front of the building. Several guests including myself walked in and tried to check into the other hotel. We even got back into the car and drove around the property trying to locate the entrance. Front desk attendant told us that they spoke to management several times about getting a sign. But overall great stay, thanks for your hospitality.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra H, Director of Sales at Hilton Garden Inn Shreveport Bossier City, responded to this review, 2 weeks ago
Thanks for staying with us and for your kind review. We are currently working to obtain additional signage for the Hilton Garden Inn check-in area to minimize confusion. For those reading that may not be aware, our hotel is connected with a Homewood Suites hotel. The entrance to both hotels is under the porte cochere; Hilton Garden Inn on the right and Homewood Suites on the left.

We are glad you enjoyed the hotel, location and amenities. Most of all, we are thrilled to hear you plan to stay with us again in the future. We would be honored to have you back. Safe travel until we see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northport, Alabama, USA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I prepaid for this hotel and reserved the room a week in advance.
Our stay began with waiting for an hour and a half (after check-in time) for them to find a room that was clean. They were still taking walk-ins and giving them queen rooms, but we reserved a king. We were not given the choice of a queen so they could get us in a room, which we would happily accepted. Apparently, the cleaning staff was running behind and did not alert the front desk of rooms as they were available, so we were to wait until they were completely finished with all rooms. When we finally did get a room, the bathroom was not cleaned properly, but we were not about to ask for a different one.
One of the reasons we chose this hotel is the shuttle service. A very nice gentleman took us to the boardwalk and told us to call when we were ready to be picked up. After a long day at the boardwalk, we called the front desk and asked for the shuttle to pick us up. We were stranded for an hour waiting because they forgot about us.
Don't be influenced by the breakfast. The breakfast is the same as any other free breakfast you get at most other hotels. HGI charges $10.95/person for a buffet I can get at LaQuinta for free. We ended up going to IHOP and spent less for a better breakfast.

It wasn't all bad though. The beds are comfortable and the hotel is quiet, so we got a good night's sleep and the shower was lovely as well. The customer service at the hotel is lacking, so next time we will stay at a hotel equal to price where we can check in on time and get a complimentary breakfast as well as know we will not be stranded.

Note to staff:
We drove for 7 hours to get there, so when a customer cannot check in on time because of your staff, please offer something...anything to help. Maybe allow a later check out...maybe a voucher for a few dollars off for the next stay... heck! a beverage would have been a nice gesture. Especially after your shuttle driver or the front desk forgets to pick them up. We had to call twice.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra H, Director of Sales at Hilton Garden Inn Shreveport Bossier City, responded to this review, 2 weeks ago
Thank you for trying our hotel and for sharing your feedback. I am sorry that you had to wait so long to check-in to your room. I understand your frustration, especially after driving 7 hours to get here. Also, I am disappointed that we did not meet your expectations with the return shuttle and your guest room.

With regards to breakfast, guests received an all-you-can eat, cooked-to-order breakfast including waffles, omelettes, pancakes and more in addition to the buffet. Your server should have made you aware of the options when you were seated.

We really missed the mark in serving you this weekend, and again I apologize. I am glad that you provided specific details and suggestions for improvement so that we can serve future guest in a more acceptable manner.

Finally, I wanted to let you know that the level of service you received from our staff was not typical. We hope you will give us another chance to provide an exceptional experience in the future. Thank you again for your business and for taking time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Shreveport Bossier City

Address: 2015 Old Minden Rd, Bossier City, LA 71111 (Formerly Bossier Hotel & Suites)
Phone Number:
Location: United States > Louisiana > Bossier City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Bossier City
#2 Best Value Hotel in Bossier City
#3 Family Hotel in Bossier City
#3 Romantic Hotel in Bossier City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Shreveport Bossier City 3*
Official Description (provided by the hotel):
The NEW Hilton Garden Inn Shreveport/Bossier City is centrally located in Bossier City, with easy access to I-20, 2 miles or less from 6 casinos, Louisiana Boardwalk, downtown Shreveport, attractions, restaurants, and shopping. Complimentary shuttle within a 5 mile radius and to and from the Shreveport Regional Airport. ... more   less 
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Also Known As:
Bossier Hotel And Suites
Bossier Hotel Bossier City
Holiday Inn Bossier City
Bossier City Holiday Inn

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