My husband and I stayed here over the fourth of July. We booked one of the suites with the bathtub for two. We requested nonsmoking with a king size bed. When we arrived, we were given a smoking room, even though the room itself had been designated as non-smoking. The previous guests had smoked heavily in the room. A man at the front desk (I cannot remember his name) immediately took care of the situation, and he got us into another room with the same amenities. He did respond well to the situation, which is one reason I gave the hotel three stars instead of one of two.
However, we had some issues with the front desk at other times with other workers. One night, I called to the front desk to see if we could get a blanket. Our room did not come with a comforter or blanket on the bed. The girl promised to have one brought to us right away. The blanket was never brought. I tried to call back multiple times and never received an answer. The next day, I called to ask them to leave one when they came to clean our room, and the girl told me if I wanted one, I would have to come to the front desk and get one myself. This wasn't a big deal, it was just not great service.
The casino we were not happy with at all. The dealers at the roulette and blackjack tables were rude and unfriendly. It was next to impossible to get any kind of drink. We went to the Horseshoe casino and the dealers were amazing compared to Boomtown.
One plus for this hotel was the 24-hour snack restaurant. My husband and I chose to eat their two nights of our trip just because the food was so good.
Overall, the stay was just okay. For the money, we would probably stay somewhere else next time, just because of the issues with the casino and the lack of great service that we felt we should have gotten for what we paid.
- Also Known As:
- Boomtown Hotel Bossier City
- Boomtown Hotel
- Boomtown Bossier City
- Boomtown Casino Hotel
- Boomtown Casino Bossier City
- Official Description (provided by the hotel):
- The newly remodeled guest rooms at Boomtown are just steps away from all of the casino action, yet tucked away in a sanctuary where you can recharge. Our 187 rooms including 88 garden suites and four themed suites. Each room features plush new pillow top mattresses, Plasma TVs and brand new furniture and spacious bathrooms with marble granite finishes and includes a variety of convenient in-room amenities. ... more less
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