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“so so” 3 of 5 stars
Review of Boomtown Hotel Casino

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Boomtown Hotel Casino
3.5 of 5 Hotel   |   300 Riverside Drive, Bossier City, LA 71111 (Formerly Casino Magic)   |  
Hotel amenities
Ranked #16 of 33 Hotels in Bossier City
New Orleans, Louisiana
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
“so so”
3 of 5 stars Reviewed August 18, 2012

it is diffrent here kind of thought they think but a few coalts of paint and all is good they want to be a high class hotle but miss on a lot of notes not family friendly at all kind of donty want familys at all we were there only for one nite thank god but had a 11 month old and 7 yr old anmd not much for them besides pool and in roomn games
was not clean at all found a used hair comb and a piece of pizza crust in room will not be back

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoomtownHotelManager, Manager at Boomtown Hotel Casino, responded to this review, September 4, 2012
Thank you for visiting Boomtown Casino & Hotel. We have been working very hard to ensure our hotel property is ideal for everyone. We have just completed renovations to our sixth floor and have some exciting offerings right around the corner. Please accept my apologies for the items you found in your room. I have shared your review with our housekeeping staff and they are committed to providing clean and comfortable accomodations to all of our guests. I do hope that you will find the time to visit us again! A wonderful Boomtown Experience is waiting for you!
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129 reviews from our community

Traveler rating
    28
    44
    21
    19
    17
See reviews for
15
46
13
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Top Contributor
51 reviews 51 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed August 8, 2012 via mobile

We arrived around 6 pm Monday afternoon and while checking in was informed there was a $50.00 deposit per room and I was not informed of this when booking the rooms nor was it on the email they sent with the confirmation. They will charge your card and will then refund it within 7-14 days. The first room they tried putting us in had mold all over the ceiling and smelled #317 so we called the front desk and requested a new one which they did provide us with and it was much better. The beds were comfortable and room was clean. I have stayed at several casino hotels this was my first time at Boomtown and I think out of all the casino hotels in shrevport/bossier city I would stay at either El Dorado or Horseshoe. One advantage to Boomtown is that it's right down the road from the Boardwalk but Horseshoe is even closer.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoomtownHotelManager, Manager at Boomtown Hotel Casino, responded to this review, August 12, 2012
I appreciate you taking time to review our property. I apologize that our deposit policy was not discussed with you prior to your arrival. I have reviewed your comments with our reservation team and we will work dilligently to ensure this does not happen again. I am pleased that our front desk team was able to respond quickly to your room change request. Our facilities team will make sure that your first room is top notch for our next guest. Thanks again for bringing your concerns to our attention. I certainly hope that you will give us a second chance and visit our property again soon.
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Pittsburg, California
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 10, 2012 via mobile

We arrived very, very late about 2am without reservations, not a problem. Our room was a mini suite and the beds were heavenly so soft and comfortable I was asleep almost before my head hit the pillow. Also mini fridge and microwave was in the room
The buffet style breakfast wasn't to shabby, grits,eggs, pastries, hot and cold cereal,beverages and fruit. Great place to stay if in the area

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoomtownHotelManager, Manager at Boomtown Hotel Casino, responded to this review, August 12, 2012
Thank you so much for taking the time to review our property. I am so glad you had a wonderful time while you were with us. It is always nice to hear when someone gets the opportunity to rest and relax in one of our rooms and enjoy dining at one of our food outlets. We look forward to seeing you again soon!
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Austin, Texas
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 24, 2012

We just came back from a 2 night stay, celebrating our 32nd anniversary. Had a room with a jacuzzi tub. Room was nice and clean and bed was comfortable. Casino was ok. We enjoy playing slots and can usually play for a while on a small amount of money. The slots were very tight - didn't even give you a couple credits now and then to allow you some play time. We ended up going to another casino for a while. The staff was very helpful. We had purchased some tickets that we needed to print out and had trouble doing that in the computer room. The manager allowed us back into the office so that we could print from there. One complaint I have, other than the tight slot machines is the charge of $9.99 a day to use the wifi internet. I have never stayed in a hotel that has charged for the internet usuage. I felt that was a very steep charge. All in all the stay was nice, but if we come back we will most likely gamble elsewhere.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Boomtown Hotel Casino, responded to this review, June 26, 2012
Thank you so much for taking the time to review our property! I am so excited that you found our staff to be helpful and that you enjoyed your room accomodations. We are working right now to ensure our business center is functioning properly and available for all of our guests internet and printing needs. The business center is available for 24 hours and does provide complimentary internet. We look forward to your next visit and I certainly hope those slots treat you nicer on your next visit!
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Jasper, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2012

My wife and I love the casino and hotel,It's Always clean and the staff is wonderfull. If your going to Bossier this is the best to play and stay.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoomtownHotelManager, Manager at Boomtown Hotel Casino, responded to this review, May 19, 2012
I get excited everytime I read comments such as your own. At Boomtown Bossier we strive to provide exceptional service to all of our guests. We want to provide memorable experiences for everyone that walks through our doors. Thank you for your wonderful comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 15, 2012 via mobile

My stay and service was nothing less than top notch. Friendly staff, excellent service and excellent hotel accomodations made this stay an enjoyable one

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoomtownHotelManager, Manager at Boomtown Hotel Casino, responded to this review, May 19, 2012
Thank you so much for taking the time to review our property! I have to agree with you about your comments in regards to our staff, they certainly are "top notch!" Thank you for your wonderful comments and I hope you will visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shreveport
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 9, 2012

I live here and i play here.. i win at boomtown and love thebuffet and the hotel and they make me feel like a VIP.. i have went to vegas on them in 2011 and will go again this year too .. and b4 you thinkit NO i am NOT a high roller.. but i do take my winnings and RUN..

  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoomtownHotelManager, Manager at Boomtown Hotel Casino, responded to this review, May 12, 2012
Thank you so much for your wonderful comments about our hotel and property. We appreciate your loyalty to Boomtown Casino & Hotel in Bossier City and look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Boomtown Hotel Casino

Address: 300 Riverside Drive, Bossier City, LA 71111 (Formerly Casino Magic)
Location: United States > Louisiana > Bossier City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Bossier City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Boomtown Hotel Casino 3.5*
Number of rooms: 186
Official Description (provided by the hotel):
The newly remodeled guest rooms at Boomtown are just steps away from all of the casino action, yet tucked away in a sanctuary where you can recharge. Our 186 rooms include 88 garden suites and four suites. Each room features plush new pillow top mattresses, Plasma TVs and brand new furniture and spacious bathrooms with marble granite finishes and includes a variety of convenient in-room amenities. ... more   less 
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Also Known As:
Boomtown Hotel Bossier City
Boomtown Bossier City
Boomtown Casino Hotel
Boomtown Casino Bossier City

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