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“What You'd Expect” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Bossier City

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Holiday Inn Express Hotel & Suites Bossier City
2.5 of 5 Hotel   |   7970 E Texas St, Bossier City, LA 71111   |  
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Ranked #13 of 33 hotels in Bossier City
Arkansas
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“What You'd Expect”
4 of 5 stars Reviewed May 17, 2013

Holiday Inn Expresses are all pretty much the same, aren't they? This one was an exemplary property located within eyesight of Louisiana Downs, which I was visiting. The room was very new, spotless, and very comfortable. The complimentary breakfast had everything I wanted, including fresh fruit. Each interaction I had with the front desk was handles promptly and professionally.

The only thing I noticed on this visit that made this stay anything less than perfect was that one of the elevators was out of service. There were two, so this only delayed us one or two times. This hotel is definitely worth considering if you're visiting Louisiana Downs.

Room Tip: When you go to the track, bet on the number 3 horse.
See more room tips
  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 people have reviewed this hotel

Traveler rating
    9
    14
    8
    0
    2
See reviews for
16
3
1
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Darien, Illinois
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 15, 2013

This hotel is very neat, and clean. All of the staff were very friendly and cared to make our trip the best possible. The room was large. Each bed had 4 pillows and we all slept very well. The refrigerator was larger than most hotel frigs and the microwave held "TV dinners". Alicia manned the breakfast area with such skill that it was fun to watch. Scrambled eggs and sausage links one day and pre-made omelets and sausage patties the next day. Make-your-own pancakes, danish, cereal, yogurt, hard boiled eggs and more. The pool was very well maintained and crystal clear. The coffee was good. We used the washers and dryers available on the 2nd floor. Just be careful with children, because the water in the bathroom can get very hot. You control the room temperature by theromstat, not push button. We will return.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Houston, Texas
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 14, 2013

This hotel is rundown. It needs a remodeling urgently!!!
The only reason we booked is because it has a great deal. The bed is very uncomfortable. The room was clean and recently painted . The common areas and the carpet on the hallway are dirty. This probably because one of the main attractions is the indoor pool. It can be fixed if the put tile floors on the common areas. Even with a good price is not worthy. We will not go there again.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bossier City, responded to this review, April 2, 2013
Dear BSCMDA,

Thank you for your recent stay and leaving us a review. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am sorry that we were not able to deliver based on your expectations on this day due to the condition of the bed and ambiance of the property. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

Once again, many thanks for the review and I hope to have the opportunity of welcoming you back to stay with us in the future.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans
Top Contributor
58 reviews 58 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 9, 2012 via mobile

This HIE is extremely clean and comfortable. The rooms and the lobby are nicely appointed. It is located in a very convenient place. The staff has been very friendly and helpful. I would definitely recommend a stay here.

Stayed December 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaver, Pennsylvania
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 20, 2012

Stayed in this hotel while visiting family in the area. It is new, sparkling clean, convenient and in safe location. We stayed on Friday and Saturday nights and breakfast was excellent with very good selection. We didn't, but you could walk to Harrah's. There is a new Comfort Inn next door if you want to comparison shop. There is a convenience store and gas station across the street.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crestview, Florida
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 12, 2012

Three girls and I stayed here for a weekend get away/business travel. The hotel was nice and very clean. It was convenient off the interstate, and driving distance to other sites weren't too bad. The only complaint I had was the attitude of the front desk staff. Every time we asked a question, I felt the answers were rushed and incomplete. If I have to ask another question in a different form just to get a COMPLETE answer from you, then you're clearly not listening to the guest. One agent even rolled her eyes at me. Housekeepers were very friendly, and greeted you throughout the hotel. Other than the front desk staff, it's a great place to stay

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 18, 2012

This is a new hotel and everything was very clean looking. The bed was very comfortable with a pillowtop mattress and selection of soft and firm pillows. There was a generous supply of items in the vanity area. Our only disappointment was the breakfast. It seemed difficult to keep items supplied as there was only one person working the area. There was a pancake maker which was broken. It had the usual items--biscuits, gravy, eggs, cereal, etc.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Bossier City

Address: 7970 E Texas St, Bossier City, LA 71111
Phone Number:
Location: United States > Louisiana > Bossier City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 33 hotels in Bossier City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Bossier City 2.5*
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