From the moment we walked through the doors I knew we had chosen the right spa. We were warmly greeted and after filing out paperwork were taken upstairs to an area which made us feel relaxed as soon as we walked into it. My massage and facial were both out of this world. We were given a glass of wine during our pedicures which just finished the whole experience off perfectly. We will be back every time we come back to Shreveport!

When I called to ask about nail services my gut told me this was not the place for me. I asked a very simple question 'do you offer acrylic fills and if so what kind do you use? Do you offer solar fills?'
The answer was 'I don't know what those are and we just use regular'
Ok... So I headed over anyway since I was going to be in the area. I walked in and asked (after being stared at like I was bothering the two ladies) if there were any appointments open for a fill. Blank stares and confused looks followed so I asked again, 'is there anyone available to do my nails?' Turned out the acrylic lady was on vacation. So I asked for a pedicure.. One of the ladies turned around and asked another woman if she wanted to do my pedicure. She literally turned around and said do you want to do her pedicure. Ok now I felt welcome.
The girl said something softly to the receptionist and then said' Ok she can do you' I found my way to the seating area and sat until I was asked to pick a polish. Neither of the desk ladies ever stood up from their chairs, never offered me a seat, a drink, a snack, a tour. My husband was with me and asked me if I would like to leave. It was that obvious. Back to the pedicure.. Cold, quick, and boring....25 minutes start to finish. I was never told of specials or specialty pedicures, Just the minimum. When I was done (moved to a chair with fans) the tech grabbed her phone and put her jewelry on and said have a nice day, come back.. And left. I am writing this as I sit in a chair alone in the pedicure area. Bottom line for me: greet people with a smile and have the courtesy to stand and make eye contact while doing so, make your clients feel comfortable and at home not like an uninvited guest. Take pride and JOY in what you do and it will come through in what you are doing.

My massage was very good, The Massage Therapist had great hands, & touch, but I would have liked a Swedish massage, with No stretching, far better, Loved the head massage also, but would have perferred no lotion, creme or oil on the hands while this is being done. I was needing to just totally relax. The lotion or creme that was used was Not good. It smelt like cooking grease had been added to it. By the time I got to the hotel, I was getting so sick to my stomach from the smell I had to shower it all off. Try using Biotone Herbal Select Body Creme it is soo much better, smells great, & you don't have to use as much. I use about a table spoon of this in 2oz cups with tops & use two per person. I then give the Client the unused portion to take home. That way there is no contamination with the cremes, lotions or oils. Try using mask also, to protect the Massage Therapist & the Client, I use ear-loop mask, which work great, before that I was getting sick alot from Clients with Sinus infections. I would love to send my Clients to your place, once you get these things done. It can be a nice vacation away from home, but not to far away. I have alot of older clients that have back & neck problems, the stretching that your Massage Therapist does, could cause some major problems for these Clients. A nice relaxing Swedish massage with a great body creme, will really bring in more of your hotel guests, plus it will be alot easier on your Massage Therapist. You have a beautiful place. I learned alot of what not to do by coming there & it helps me to be a better Massage Therapist by going to different places. Hope you can make these changes, I know it will bring in more Clients for your Spa so it will continue to help others to enjoy their trips & vacations, plus it will help your Massage Therapist not to burn out as quick. I also had a facial from a fellow that did a wonderful job & it was more relaxing, than the massage, the products he used smelt soo much better. Only down fall was that his table & the Massage Therapist's table need side extensions, I'm not a very big person & I was having trouble keeping my arms on the table, which isn't very relaxing. Please spend a little on some extension pillows, or make your own. Your Clients & Massage Therapist will Love it too. I will be coming back for the facials, once you make the good changes I will come back for the massage, and bring others with me. Thank You!

The experience we had at destiny was wonderful! They have a great atmosphere and very friendly staff. We were greeted with smiling faces and the services were out of this world. You can defiantly tell the owners puts her blood sweat and tears into this great establishment!!