Basically the Horseshoe does a bait-and-switch on it's customers. They offer a "premium king non-smoking" room for a cheap price, and then when you get there they inform you that you will be getting a smoking queen-sized room for the same price. They simply let us know that our reservation preferences will not be upheld, so now that we've driven 3 hours and arrived at 11 PM, that we basically have to settle for the queen smoking room. We decided we wouldn't put up with it and called over to the Eldorado and stayed there instead. The person we spoke with was incredibly rude and made us feel very unwelcome. Don't go there. Go for Eldorado instead.
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- Also Known As:
- Horseshoe Casino Luxury All Hotel Bossier City
- Horseshoe Hotel Luxury All Suite
- Horseshoe Bossier City