The room smelled and was extremly filthy,there was a black and red slimy mold in the bathroom shower stall, blood on the pillow this use to be a nice Hotel what has happened it has run down I actually was looking for another Hotel to stay in I can say it was a very HORRIBLE experience if they dont start cleaning up ??? MAYbe Health inspector needs to go out and inspect rooms

I enjoyed the experiance but am more accustom to cleaner rooms. They say all rooms are suites but they all need to be redone. Funiture not matching and just old and dirty. They smoke in the casino so even in the Non-Smoking rooms there is a strong smell of cigarettes.
The pools was very nice. Buffett was overpriced.

At Check-in, the staff seemed friendly, although we were told at check in that there were no non-smoking rooms available. We accepted the accommodations they DID have and were very disappointed. I would rate the room itself less than a one star hotel. Our room did not appear to have been updated since the hotel was built. The trashcan in the bathroom had not been emptied from the previous guest, and the bathroom was generally not clean. The toilet paper holder was broken. The toilet paper was on the tank of the toilet. The shower was not clean, the slipguard on the shower floor was peeling, and the primary color striped wallpaper in the bathroom was peeling. There was a 7" antenna TV in the bathroom which appeared to have been there since the late 1980s. We had tropical flower curtains, harlequin designed chairs in the "living" area, and the jacuzzi tub was not at all clean. The bedspread was lumpy, and we found crunched chips in the bed. We had no towels in our room. I was very surprised at the poor quality of the room as the rest of the hotel seemed to be in fairly good shape. When we requested a different room, we were told none were available. Since we booked through a third party, no refunds were available either. Very disappointed. My husband and I had a quick getaway to Shreveport for the Texas A&M/Louisiana Tech game, and we were not at all pleased with the accommodations. We Priceline frequently, and this is the first time we have been very disappointed. The public spaces may rate a 3*, but the room we stayed in (509) was less than a one star. Skip it!

My wife and I booked a room 2 months in advance. We got to the hotel around 1 pm and tried to check in. The lady at the desk told us to there were no rooms available yet and to check back in an hour. An hour later, still no rooms. At 4:30, past check in time, still no rooms. Before leaving for our event, the staff assured us our room would be ready upon our return. We got back around 1 am, and STILL NO ROOMS! Staff was rude and unapologetic. Spent the night in the car in the parking lot. Absolutely miserable experience. We have stayed at several other Shreveport hotels with no problems. Diamond jack's is TERRIBLE! Don't stay here!