Read all the positive reviews so we stayed here on our way to Florida. I'm Marriott Platinum and have stayed in TP Suites before. This place looks old, like on the verge of needing a good cleaning/update. It appears that they get a lot of folks that work for the week and stay here so it looks like a worn apartment building, carpet stains, rub marks all over the hallway/room walls and mold in the shower etc. We got a 2 bedroom unit because that's all that was left when I booked and it was a 2 bedroom crammed into the space of a one bedroom. The best thing that happened however was that my wife was about to get in bed and looked down and found a condom wrapper, ew!. Hey, I know that this happens in hotel rooms but I don't want a souvenir. Bottom line, don't believe the reviews. This place needs a lot of help. Did I complain, Why? So I schlep all out stuff to another room that won't be that much different than the room we were already in? No thanks.
The one plus was the that the staff was extremely friendly and helpful.
Find another place to stay unless you are desperate
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Andrew H
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I am sorry to hear that you did not enjoy your stay with us. We always welcome feedback from our guests so as to either complement and motivate our team or to use as a learning tool to improve our processes. I apologise that you did not find our hotel up to par and that you did not feel comfortable enough to bring your issues to our attention at the time of your stay. I can assure you that i take your experience very seriously and i will do everything i can to make sure that your concerns are addressed immediately. I am happy that our team showed you how welcoming we are and I hope that you will return to us sometime soon so that we can show you that your experience with your room is not consistant with standards that we strive to achieve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.