This was our first time to stay at a Townplace Suites. We usually stay at Hilton, Courtyard, or the Residence Inns. However, we decided to give this place a try. We were just passing through and needed somewhere to stay. The lady at Check in was very nice and accommodating. We stepped in the elevator and was immediately turned off when it appeared that it had not been vacuumed in quite a few days. But, we continued to the room. We check the room out and found multiple hairs in the bed, I'm not sure the sheets had even been washed. They were stained and the room had a very odd smell to it. I have never stayed in a Marriot that was not clean. We called down and the lady moved us up to a two bedroom suite. So, we went up to check that one out. The room smelled better, but the sheets were still stained and we STILL found hair in the beds:( We decided to stay anyway since it was only for one night. The furniture was extremely worn. The carpet had stains all in them. We will definitely not stay here again. The breakfast was beyond horrible. The brown sugar for the oatmeal was hard as rock(aka old). The oatmeal was old, and even the waffles tasted strange.... That is all they had to eat. I'm not sure if all the townplace suites are lower or if it was just this particular one. There is a Hampton Inn, Hilton, and Homewood suites right next door which were packed. I would recommend one of those. They looked a lot newer and nicer. Definitely a disappointed Marriot reward member!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 31, 2012
Dear Cristina M.,
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I wanted to thank you for your response and taking the time to give your feedback. It allows me and my team to make all necessary corrections.
I am extremely sorry the cleanliness issues you experienced during your stay along with the breakfast which was not up to par. Be confident I will follow up on your concerns so others are not disappointed as you were during your stay!
If you would please contact me by phone or email I would like to further rectify this issue.
Again thank you for taking the time to share a reflection on your stay and I hope you do stay with us again so we may make it up to you!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.