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TownePlace Suites Shreveport/Bossier City: Traveler Reviews

2.5 of 5
1009 Gould Drive, Bossier City, LA 71111
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TownePlace Suites Shreveport/Bossier City
Ranked #7 of 32 hotels in Bossier City
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42 reviews from our community

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Dallas, Texas
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“Friendly and Helpful Staff, clean rooms”
5 of 5 stars Reviewed January 25, 2013 via mobile

Had a nice weekend stay, short drive to casinos and boardwalk. I saw a previous review commenting on the waffles. Another couple staying here also commented on the same thing...then I pointed out that there were two flavors and she had made the cinnamon waffles. Everything was fine here and would stay here again.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sjensen81 about TownePlace Suites Shreveport/Bossier City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barnabas_13, General Manager at TownePlace Suites Shreveport/Bossier City, responded to this review
January 28, 2013
Dear SJensen81,

I wanted to personally thank you from myself and for the team. I am happy to see you were happy with the location of the hotel and were pleased with the wonderful waffles at our breakfast offering! It's great to hear positive feedback and I am looking forward to sharing your review with the entire team!

Again, thank you for taking the time to comment on our hotel and should there be anything else I can assist you with do not hesitate to contact me directly via phone or email!

Thank you,

Barnabas Chamberlain
General Manager
318.741.9090
bchamberlain@vistahost.net
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shawnee, Oklahoma
Top Contributor
170 reviews 170 reviews
47 hotel reviews
Reviews in 76 cities Reviews in 76 cities
57 helpful votes 57 helpful votes
“Quiet, comfortable, friendly people”
5 of 5 stars Reviewed January 10, 2013

Another quiet, comfortable stay with very friendly people.

Suggestion for management/maintenance--there should be an exhaust fan in the bathroom. A hot shower steams up the mirrors!!! Tub was not so clean as it should have been.

Chocolate milk for breakfast--great for children big and small :)

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 5 more reviews by PhDNana for Bossier City
Ask PhDNana about TownePlace Suites Shreveport/Bossier City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barnabas_13, General Manager at TownePlace Suites Shreveport/Bossier City, responded to this review
January 12, 2013
Dear PhDNana,

Thank you once again for taking the time to share your thoughts on your most recent stay. I will certainly investigate what we can do in regards to the bathroom condition. I know there is currently and exhaust vent, but not installed with a fan. I will also follow up on the condition of the tub that you mentioned and make sure that they are thorough cleaned for your next visit and future guests of ours. Lastly, the chocolate milk! One of my favorites too!

Again, thank you for your response. I and the entire team look forward to seeing you next time you're in Bossier!

Barnabas Chamberlain
General Manager
bchamberlain@vistahost.net
318.741.9090
Report response as inappropriate
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Star
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“So Dissapointed in the Marriot hotel!”
3 of 5 stars Reviewed December 24, 2012

This was our first time to stay at a Townplace Suites. We usually stay at Hilton, Courtyard, or the Residence Inns. However, we decided to give this place a try. We were just passing through and needed somewhere to stay. The lady at Check in was very nice and accommodating. We stepped in the elevator and was immediately turned off when it appeared that it had not been vacuumed in quite a few days. But, we continued to the room. We check the room out and found multiple hairs in the bed, I'm not sure the sheets had even been washed. They were stained and the room had a very odd smell to it. I have never stayed in a Marriot that was not clean. We called down and the lady moved us up to a two bedroom suite. So, we went up to check that one out. The room smelled better, but the sheets were still stained and we STILL found hair in the beds:( We decided to stay anyway since it was only for one night. The furniture was extremely worn. The carpet had stains all in them. We will definitely not stay here again. The breakfast was beyond horrible. The brown sugar for the oatmeal was hard as rock(aka old). The oatmeal was old, and even the waffles tasted strange.... That is all they had to eat. I'm not sure if all the townplace suites are lower or if it was just this particular one. There is a Hampton Inn, Hilton, and Homewood suites right next door which were packed. I would recommend one of those. They looked a lot newer and nicer. Definitely a disappointed Marriot reward member!

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Cristina M about TownePlace Suites Shreveport/Bossier City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barnabas_13, General Manager at TownePlace Suites Shreveport/Bossier City, responded to this review
December 31, 2012
Dear Cristina M.,

I wanted to thank you for your response and taking the time to give your feedback. It allows me and my team to make all necessary corrections.

I am extremely sorry the cleanliness issues you experienced during your stay along with the breakfast which was not up to par. Be confident I will follow up on your concerns so others are not disappointed as you were during your stay!

If you would please contact me by phone or email I would like to further rectify this issue.

Again thank you for taking the time to share a reflection on your stay and I hope you do stay with us again so we may make it up to you!

Barnabas Chamberlain
General Manager
bchamberlain@vistahost.net
(p) 318.741.9090
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anaheim Hills, California
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Great Place to Stay”
4 of 5 stars Reviewed December 4, 2012

Stayed here one night while we were visiting family. The rooms were clean and the staff was SUPER helpful and friendly......their friendliness and hospitality actually made it. It is a nice hotel with the usual breakfast.

Room Tip: Ask for a room away from the freeway.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kim J about TownePlace Suites Shreveport/Bossier City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barnabas_13, General Manager at TownePlace Suites Shreveport/Bossier City, responded to this review
December 6, 2012
Dear Valued Guest,

Thank you so much for taking the time to review our hotel and giving us your feedback! I'm glad our rooms were a good accommodation for your visit and was excited to hear how the team treated you!

If we can do anything else for you please do not hesitate to contact me directly!

Thank you,

Barnabas Chamberlain
bchamberlain@vistahost.net
(p) 318.741.9090
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Nice staff, clean rooms”
4 of 5 stars Reviewed October 29, 2012

I stayed here for two nights on a business trip. My room was very clean and the staff was extremely helpful and friendly. The manager remembered my name every time I walked by the desk. This hotel is close to train tracks and I was woken up one night by a train. Also, i could clearly hear when someone in a suite around me ran their water. Breakfast could also use a few more options. Overall, however, for a quick trip this was a very nice and clean hotel.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Andrea C about TownePlace Suites Shreveport/Bossier City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barnabas_13, General Manager at TownePlace Suites Shreveport/Bossier City, responded to this review
November 3, 2012
Dear Valued Guest,

Thank you so much for taking the time to review us on TripAdvisor. I and my entire team greatly appreciate the feedback we receive. I am extremely glad we were able to offer excellent service during your stay, but was sad to hear that the train had woken you up along with noise from another guest.

If there should be anything I can do to further assist you please do not hesitate to contact me directly!

Thank you,

Barnabas Chamberlain
bchamberlain@vistahost.net
(p) 318.741.9090
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Shreveport/Bossier City

Also Known As:
Towneplace Suites Shreveport/Bossier City Hotel Bossier City
Towneplace Suites Shreveport/Bossier City Hotel
Address: 1009 Gould Drive, Bossier City, LA 71111
Phone Number:
Region: United States > Louisiana > Bossier City
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Onsen Hotels in Bossier City
#7 Business Hotels in Bossier City
Price Range: $$
Hotel Class:2.5 star (2.5*)
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