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“So Dissapointed in the Marriot hotel!” 3 of 5 stars
Review of TownePlace Suites Shreveport/Bossier City

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TownePlace Suites Shreveport/Bossier City
2.5 of 5 Hotel   |   1009 Gould Drive, Bossier City, LA 71111   |  
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Free Parking
Ranked #8 of 33 Hotels in Bossier City
GreenLeadersBronze level
Star
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“So Dissapointed in the Marriot hotel!”
3 of 5 stars Reviewed December 24, 2012

This was our first time to stay at a Townplace Suites. We usually stay at Hilton, Courtyard, or the Residence Inns. However, we decided to give this place a try. We were just passing through and needed somewhere to stay. The lady at Check in was very nice and accommodating. We stepped in the elevator and was immediately turned off when it appeared that it had not been vacuumed in quite a few days. But, we continued to the room. We check the room out and found multiple hairs in the bed, I'm not sure the sheets had even been washed. They were stained and the room had a very odd smell to it. I have never stayed in a Marriot that was not clean. We called down and the lady moved us up to a two bedroom suite. So, we went up to check that one out. The room smelled better, but the sheets were still stained and we STILL found hair in the beds:( We decided to stay anyway since it was only for one night. The furniture was extremely worn. The carpet had stains all in them. We will definitely not stay here again. The breakfast was beyond horrible. The brown sugar for the oatmeal was hard as rock(aka old). The oatmeal was old, and even the waffles tasted strange.... That is all they had to eat. I'm not sure if all the townplace suites are lower or if it was just this particular one. There is a Hampton Inn, Hilton, and Homewood suites right next door which were packed. I would recommend one of those. They looked a lot newer and nicer. Definitely a disappointed Marriot reward member!

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barnabas_13, General Manager at TownePlace Suites Shreveport/Bossier City, responded to this review, December 31, 2012
Dear Cristina M.,

I wanted to thank you for your response and taking the time to give your feedback. It allows me and my team to make all necessary corrections.

I am extremely sorry the cleanliness issues you experienced during your stay along with the breakfast which was not up to par. Be confident I will follow up on your concerns so others are not disappointed as you were during your stay!

If you would please contact me by phone or email I would like to further rectify this issue.

Again thank you for taking the time to share a reflection on your stay and I hope you do stay with us again so we may make it up to you!

Barnabas Chamberlain
General Manager
bchamberlain@vistahost.net
(p) 318.741.9090
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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81 reviews from our community

Traveler rating
    38
    31
    10
    1
    1
See reviews for
23
13
6
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Anaheim Hills, California
Top Contributor
70 reviews 70 reviews
17 hotel reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 4, 2012

Stayed here one night while we were visiting family. The rooms were clean and the staff was SUPER helpful and friendly......their friendliness and hospitality actually made it. It is a nice hotel with the usual breakfast.

Room Tip: Ask for a room away from the freeway.
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barnabas_13, General Manager at TownePlace Suites Shreveport/Bossier City, responded to this review, December 6, 2012
Dear Valued Guest,

Thank you so much for taking the time to review our hotel and giving us your feedback! I'm glad our rooms were a good accommodation for your visit and was excited to hear how the team treated you!

If we can do anything else for you please do not hesitate to contact me directly!

Thank you,

Barnabas Chamberlain
bchamberlain@vistahost.net
(p) 318.741.9090
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hockessin, Delaware
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 29, 2012

I stayed here for two nights on a business trip. My room was very clean and the staff was extremely helpful and friendly. The manager remembered my name every time I walked by the desk. This hotel is close to train tracks and I was woken up one night by a train. Also, i could clearly hear when someone in a suite around me ran their water. Breakfast could also use a few more options. Overall, however, for a quick trip this was a very nice and clean hotel.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barnabas_13, General Manager at TownePlace Suites Shreveport/Bossier City, responded to this review, November 3, 2012
Dear Valued Guest,

Thank you so much for taking the time to review us on TripAdvisor. I and my entire team greatly appreciate the feedback we receive. I am extremely glad we were able to offer excellent service during your stay, but was sad to hear that the train had woken you up along with noise from another guest.

If there should be anything I can do to further assist you please do not hesitate to contact me directly!

Thank you,

Barnabas Chamberlain
bchamberlain@vistahost.net
(p) 318.741.9090
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 13, 2012

What a great hotel with excellent staff! Mr. Chamberlain has a great staff under him and is such a great person. He was in the hallway at the same time as me and took the time to ask how was everything with my stay AND my day. It shows he not only cared about his property but his guests as well. Very nice young gentleman running this property and should be very proud of his staff! Keep up the good work as it is paying off Bossier City! Showed me a real nice time while in LA.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barnabas_13, General Manager at TownePlace Suites Shreveport/Bossier City, responded to this review, September 17, 2012
Dear Valued Guest,

Your kind words and encourage are very much appreciated! I will be sure to share your survey with the entire team and celebrate! If there is anything we can do for you in the future don't hesitate to contact me.

Again, thank you and have a great day!

Barnabas Chamberlain
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 13, 2012

Newer-looking property, but located in a run-down commercial area. There is a good chain steakhouse across the street but no other restaurants close by. Staff is very friendly but this a minimal service property. The free breakfast had no eggs or bacon/sausage as usually found in these properties. Very small exercise room. The small pool was ok but several of the lounge chairs were broken. Be aware the property is located near an active freight train track.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barnabas_13, General Manager at TownePlace Suites Shreveport/Bossier City, responded to this review, August 17, 2012
Dear Valued Guest,

I want to personally thank you for filling out our TripAdvisor survey. We treat responses as our hotel's score cards, and it means a lot to us as a team when we are graded. I am sorry we were not able to meet all of your expectations. We believe in, above all, providing superior service, and should you need anything in the future, please feel free to contact me directly, via phone or email.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we may demonstrate our commitment to your comfort.

Barnabas Chamberlain
General Manager
TownePlace Suites Bossier City, LA
bchamberlain@vistahost.net
318.741.9090
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shawnee, Oklahoma
Top Contributor
277 reviews 277 reviews
77 hotel reviews
Reviews in 105 cities Reviews in 105 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed July 17, 2012

This was another stay at this location. It had been over a year. Staff is very good and tries to accommodate requests. Our suite (King studio) was clean and quiet. Fresh coffee seemed to be available throughout the day.

Breakfast is not fancy but sufficient. My husband had a waffle. I had toast which is my usual and thankfully there was wheat (in addition to white) bread available. Chocolate milk!!!! YEAH! Favorite of children and adults :)

Good location is convenient to restaurants (be sure to go to Ralph and Kacoo's for seafood) and other shopping.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barnabas_13, General Manager at TownePlace Suites Shreveport/Bossier City, responded to this review, July 19, 2012
Dear Valued Guest,

Thank you for taking the time to survey us on tripadvisor. We as a team greatly appreciate any feedback we receive and love to hear how we are doing!

I will certainly share the positive feedback with the entire team and was very happy to hear how much you enjoyed our breakfast on your return trip!

If there should be anything I can assist you with between now and your next visit to Bossier City, please do not hesitate to contact me directly!

Thank you,

Barnabas Chamberlain
bchamberlain@vistahost.net
(p)318.741.9090
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 1, 2012

this is probably the place for you. We stop here on our way home to Texas, we love Marriot properties but this place is not for short stays. Upon arrival, you get the feeling that alot of the people that are there actually stay/LIVE at this location. Alot of hanging out around the premises. The room was nice but just the overall feeling when we arrived was a turn off. We checked in around 5-6pm and left by 5 30am. We were traveling for 12 hours and just need a place to stop. Next time we will drive it a little more to find another place. No complaints about the room it was clean, the rugs in the hall were stained and very noticeable. Then on the way out I wanted to run in after hubby turned the key card in and grab a cup of coffee but I saw that you had to get buzzed in so I passed and drove to Mcdonalds about an hour later. Just a different atmosphere for us.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at TownePlace Suites Shreveport/Bossier City, responded to this review, July 3, 2012
Dear Valued Guest!

Thank you for the review on tripadvisor. You hit some key points, but i was sorry to see you did not full enjoy your stay.

We are geared towards a long stay guests and do maintain a high level of extended stay guest, but certainly are not opposed to guests as your self who are just passing through for the night!

I'm sorry the carpets were not as clean as our standards demand and you can be assured I will be addressing the issue.

Again, thank you for the review and I do hope you give us another chance next time you are in the Bossier City Area! If you should need anything do not hesitate to contact me directly!

Thank you,

Barnabas Chamberlain
General Manager
bchamberlain@vistahost.net
318.741.9090
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Shreveport/Bossier City

Address: 1009 Gould Drive, Bossier City, LA 71111
Location: United States > Louisiana > Bossier City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Bossier City
#7 Business Hotel in Bossier City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Shreveport/Bossier City 2.5*
Number of rooms: 100
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Also Known As:
Towneplace Suites Shreveport/Bossier City Hotel Bossier City

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