Stayed here for two nights and a friend gave me a ride, so I had no problems locating the hotel. The facility is brand new, and the rooms are best equipped rooms I have ever seen (larfge frigde! kitchen!) and with a nice lay-out. The breakfast was sufficient, although of not extra broad choice or quality. The staff seemed friendly at first, but only till I needed somehing extra or to solve a problem. I made a reservation with one card and then upon check-in I explained I need my other card to be charged, which they said is no problem. When I was checking out, however, my original card was charged and the staff had no idea what I wanted and emphasized I should have told them when checking in. So that was odd, I had to explain over again and the invoce had to be re-printed. By this time the staff was rather annoyed and not very friendly, although it could have been easily solved if they had exchanged the information I provided when I arrived. Not a good memory I take home with me.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 1, 2012
Dear Valued Guest,
Report response as inappropriate
I very much appreciate your taking the time to share your disappointments with your recent stay. I want to personally apologize for the frustration you experienced when the actions of the staff did not meet your expectations.
We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.
Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we may demonstrate our commitment to your comfort.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.